Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.2	60	100%		● Low

3.2 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2025.

Last 3 months: 3.2
12-month avg: 3.2
All-time: 3.2
Category avg: 3.9

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Quality	Trend	Reviews
Cruise AmericaThis company	3.2 out of 5 (fair)	100 out of 100	3.5 out of 5 (good)	3.2 out of 5 (fair)	1.1 out of 5 (poor)	—	60
International Card Services	4.2 out of 5 (good)	100 out of 100	3.3 out of 5 (fair)	—	—	—	1,200
Frontier Home Insurance	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	—	—	—	1,060
JustCover Travel Insurance	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.3 out of 5 (good)	5.0 out of 5 (good)	—	1,060
247 Home Rescue	4.8 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	3.6 out of 5 (good)	—	—	1,060

Bottom line: Cruise America is #5 of 5 on overall rating in this group. On quality, JustCover Travel Insurance scores higher (5.0 vs 1.1).

Reviews

60 reviews of Cruise America. Filter by what matters to you.

3.2ⓘ

Customer reviews (60)

0 reviews in the last 12 months

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TOHA NGUYEN

1 review

Jul 30, 2025

Last minute you cancel us

Last minute you cancel us. This is so bad. You already took my deposit you have to responsible if your car get damaged 🤬

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Martin

1 review

Jul 28, 2025

Cant be recommended

There is a significant gap between the appealing commercials and the reality of the RV we rented for our vacation. We rented unit 310103 and encountered the following issues: The gas did not work properly, and we could only fill it halfway. The RV had a pervasive smell of urine throughout. The tire alarm was defective. The water supply was leaking. When we connected the external water supply at the campsite, water spilled all over the floor, rendering the toilet, sink, and shower unusable. There was a large ant nest living inside the walls. I called Cruise America multiple times on Monday and Tuesday, but their only response was to direct me to the dealer from whom I rented the RV. Upon contacting the dealer, I was told that I needed to speak with Cruise America, leaving me in a frustrating loop with no one willing to assist. As a result, we returned the camper earlier than planned. Cruise America, if you respond to this comment, please do not instruct me to write to the customer-relations again, as I reached out to you on Wednesday and have yet to receive a response.

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Rudi Keggenhoff

1 review

Jul 27, 2025

Stay away from Cruise America

As a family of 4 from Germany we rented an RV from Cruise America (CA) in San Francisco for a 4-week tour around some national parks in the western/southwestern USA in April. The RV was unsafe, run down, and poorly maintained. Four major appliances didn’t work (fridge, stove, shower and heater). Other features that were compromised or didn’t work included back-up sensor, screen door and door lock, windscreen wipers, lights and toilet door. Three times during our trip we had to either go out of our way or make a special stop at our additional expense, as we followed CA’s instructions to ‘fix’ some of the problems. We found CA’s “customer service” and communication around the issues we experienced to be lacklustre at best. Managers conveniently were never available to speak with us, and we were passed from one person to another as we tried to resolve the RV’s many issues. Because we lost time on our rental in order to ‘fix’ the numerous issues, CA’s own policies stated we would be due a partial refund. But it took MONTHS of wrangling with CA, involving the Better Business Bureau and many emails, before we eventually received a nominal refund that did not at all cover our additional expenses. This whole experience left a very sour taste in our mouths and marred a trip we had been planning for over a year. If you’re wanting to rent an RV in the USA, we STRONGLY recommend that you stay far away from Cruise America. Added comment after reply from CA: Typical response from CA when you read through other responses from the company (probably AI generated) after customers give one star ratings - lots of apologies and promise to improve service, but nothing changes. The resolution you said you ultimately offered was another example of twisting the truth from your side (we've been told that we would get compensated adequately for all expenses, time and troubles). We encountered a substantial financial loss that did not at all cover our additional expenses (throwing spoiled food away, expenses for gas to detour to places to get repairs done ) as well as time wasted and only got a marginal refund at the end after months of wrangling with different departments and people of your company. No CA, you can't change what happened, but you could at least compensate expenses your policies and representatives on the phone promised, but you never did. To give your company one star is even exaggerating!

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Month	Average	Reviews
Jul 25	3.7	15
Aug 25	3.2	32
Sep 25	2.7	13

Cruise America reviews & trust report

Cruise America has a mixed customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 31 positive reviews

Top complaintsof 26 negative reviews

How it compares

Reviews

Customer reviews (60)

Last minute you cancel us

Cant be recommended

Stay away from Cruise America

Cruise America FAQ

Is Cruise America a legitimate company?

Is Cruise America a scam?

What services does Cruise America offer?

What payment methods does Cruise America accept?

How does Cruise America handle customer complaints?

Alternatives to Cruise America

International Card Services

Frontier Home Insurance

JustCover Travel Insurance

247 Home Rescue

eCapital Freight Factoring

Oodle Car Finance

The CrowdTrust Experience⭐

About Cruise America