Excellent service
Tom was very helpful, he was knowledgable and polite and it was a pleasure dealing with him.

Commerce Utilities is a review platform designed to facilitate transparency and trust between consumers and businesses. The company provides a space where customers can share their experiences and opinions about various services and products, helping potential buyers make informed decisions. By collecting and showcasing authentic customer feedback, Commerce Utilities aims to enhance the credibility of businesses listed on the platform. Targeting both consumers seeking reliable reviews and businesses looking to improve their reputations, Commerce Utilities serves a diverse range of industries. The platform offers users the ability to read, write, and respond to reviews, fostering an environment of open communication. Businesses benefit from the insights gained through customer feedback, which can inform service improvements and enhance customer satisfaction. Through its user-friendly interface and commitment to integrity, Commerce Utilities plays a vital role in the consumer review landscape.
Reviewers consistently praise Commerce Utilities for its outstanding service and professionalism, particularly highlighting the helpfulness of staff like Tom and Victoria. Many customers appreciate the ease of securing competitive deals for their utilities, noting that the process is straightforward and efficient.
The communication is frequently described as excellent, with quick responses and thorough guidance throughout the transition to new contracts. People feel supported and valued, especially during challenging times, as staff members demonstrate patience and understanding. Overall, Commerce Utilities has built a strong reputation for delivering reliable and hassle-free service, making it a preferred choice for many. The overwhelming sentiment is positive, reflecting a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 158 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2022.
| Month | Average | Reviews |
|---|---|---|
| Sep 21 | 5.0 | 3 |
| Oct 21 | 5.0 | 5 |
| Nov 21 | 5.0 | 5 |
| Dec 21 | 5.0 | 2 |
| Jan 22 | 5.0 | 3 |
| Feb 22 | 5.0 | 3 |
| Mar 22 | — | 0 |
| Apr 22 | 5.0 | 2 |
| May 22 | 5.0 | 1 |
| Jun 22 | 5.0 | 2 |
| Jul 22 | 5.0 | 2 |
| Aug 22 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 158 most recent reviews.
“I have used this company several times & have always had a brilliant service from Tom who looks after my account”
158 reviews of Commerce Utilities. Filter by what matters to you.
Tom was very helpful, he was knowledgable and polite and it was a pleasure dealing with him.
Previous experience left me in total dispair Trying to deal with the most harassing of calls from so many brokers some aggressively pressurised I dreaded renewing or looking again at my tariff and Contemplating a new supplier Thanks to tom who has been so patient and calm throughout this whole ordeal , I can now leave it in all in his experienced hands I’m very happy , thanks Tom
A persistent organisation but a lot due to my procrastination. Once I had supplied figures they were very swift and provided a satisfactory result. The thing that has given me confidence is the facility to communicate with them. Something the utility companies sadly lack.
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We dealt with Thomas and found him to be very professional and honest in a sector which can be very confusing and full of companies that will tell you anything to get your business. Would not hesitate to recommend Tom and Commerce Utilities. We got a great deal on both our gas and electric. Thank you Tom.
I dealt with a chap called Tom.. he was patient, very helpful, did not try to push me into anything i wasn`t 100% happy with and listened to what i asked for .. i have often not bothered with people who come across as "pushy", in fact, if they don`t listen to what my preferences are, then i tend to waiste their time... But as i said, Tom was very good and the reason i signed up for this contract
Thomas was very polite, helpful and efficient in getting me a good 3 year electric deal. Much appreciated. Highly recommend.
Very helpful.
Very pleased with the service, good savings and hassle-free.
Transaction was very straight forward. They found the best deal staying with my original supplier. Well mannered. Thankyou
Excellent service. Over 4 accounts we have made a great saving. It was so easy to do, we just emailed copies of our current bills to Tom and he did the rest. Wish we had known about commerce utilities years ago.
Recommedated by a neighboring business, at first my circumstances were far from ideal when Commerce Utilities contacted me with everything happening with Covid 19 however, they were kind, courteous and understanding as well as very helpful & and saving the couldn't come at a better time. Larking Estates.
The person I originally spoke to was very helpful and gave concise quotes for our electricity. During the course of the negotiations, we were kept informed of price fluctuations which was in our favor as they were reducing and dramatically swayed our decision in the end. We received all the necessary information by email to conclude the contract. We also have a dedicated account manager should we need any further help or advice.
Commerce Utilities is a review platform designed to facilitate transparency and trust between consumers and businesses. The company provides a space where customers can share their experiences and opinions about various services and products, helping potential buyers make informed decisions. By collecting and showcasing authentic customer feedback, Commerce Utilities aims to enhance the credibility of businesses listed on the platform. Targeting both consumers seeking reliable reviews and businesses looking to improve their reputations, Commerce Utilities serves a diverse range of industries. The platform offers users the ability to read, write, and respond to reviews, fostering an environment of open communication. Businesses benefit from the insights gained through customer feedback, which can inform service improvements and enhance customer satisfaction. Through its user-friendly interface and commitment to integrity, Commerce Utilities plays a vital role in the consumer review landscape.
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