ColaPa receives a significant amount of criticism from consumers, with many expressing dissatisfaction regarding product quality and misleading advertisements. Reviewers frequently mention receiving items that are not as described, such as cheap substitutes for more expensive products, leading to feelings of being scammed. Common complaints include poor return policies and inadequate customer service, making it difficult for customers to resolve issues. However, there are some positive remarks about the quick delivery and helpful staff, with a few customers appreciating the quality of certain items. Despite these positives, the overwhelming sentiment leans towards disappointment, with many feeling that the company does not deliver on its promises. Overall, ColaPa struggles to meet customer expectations, resulting in a largely negative experience.
3 weeks ago
Hurtig levering fantastisk produkt og I perfekt stand
A month ago
Some of the items purchased were lacking.. The hummingbird was plastic, and two dimensional instead of glass and three dimensional as pictured. The weed pulling device came without a handle.
2 months ago
Product looks nothing like what was advertised. This site is asham. Sorry I ordered six items. Money down the drain.
I Bought two pair of shoes and they do not fit. I really like the shoes but need a smaller size. Can you help me with this? There was nothing in with the shoes to do this. thank you very much foe your help. Hedwig Olson This was in late May all I want is a SMALLER size. I like the shoes. I am not sure of the date.
Worst company ever. Would not take a return and wanted me to pay shipping back to china. If I new the product was made there would not have bought it. SCAM SCAM SCAM! Horrible experience DO NOT ORDER ANYTHING.
Prompt service, and opportunity for any questions I may have had to be answered.
Item exactly as described
Have a more coherent and clear catalogue, got caught out by vague item description. It costed me an extra $16AUD for screen protector, wasn't happy about that!
Good quick service
I want to return a phone wallet.nobody can call me back. I've sent 4 messages and 3 emails in 2 days. please call me back
I ordered a heated vest size XS and received a medium. They were no help in returning the vest. I gave it to a friend. That is where I discovered it had no battery to charge. Now I am trying to go to the customer service and cannot get there. My computer warns me that this is not safe!
I ordered a neck massager for my daughter for Christmas. When she put it on her neck it gave her shocks . Now they want me to pay to return it to China. This product is DANGEROUS! Do NOT order from this company!
I purchased a heated vest before christmas 2022, it came fairly quickly so I thought, 'great'. However, the first thing I noticed was it didn't come with a battery. Ok, maybe I should have checked the small print more thoroughly. The second thing was the zipper was slightly defective with the bottom 'tooth' sticking out a little, making it tricky to fasten and feeling like it would break if it was forced. I tried Customer Services who were appalling. Didn't reply at first so tried again, when they replied and asked for a picture which I sent, then nothing for weeks, and even after a few polite chase emails, nothing. Shocking.. Now out of pocket for the whole thing. They shouldn't be allowed to trade like this.
Ordered a heated vest that was supposed to be "ready to use right out of the box". NO BATTERY INCLUDED! Ordered a medium but sent an XL. Shipped from CA but return shipping has to be to China!NO CUSTOMER SERVICE and I will be handling this with my credit card company.
Ordered 4 vests in early December for Christmas gifts. they arrived in late December. The sizes were wrong. For example the XXXXXL was too small for a person 6' tall and 210 pounds. Although there are described as 'Heated " vests...only if you order the battery pack which is mentioned in small print. I attempted to return the vests and was informed that I had to pay the cost to return to China, which they estimated to be $80-90 (50% of the original order cost).
I bought three pairs of heated gloves, wore one pair for an hour, riding my electric bike, and the damn things fell apart, their products are garbage don’t buy from them.
I ordered a Hilpert heated vest, or at least I thought I did. It took weeks to get my product. I could instantly tell that the extra large that I ordered for my husband was not going to fit. When attempting to get an address to return the product, I was told I would be responsible for shipping, which would be an astronomical amount of money, or they would just give me an eight dollar refund. I refused. Still in the process of figuring out what is going on but I have my doubts. I’m thinking I may have been scammed. The only upside is that I did receive the vest. Not sure if it works yet though.
I thought the company was in NY didnt think it would take more than a week its been 14 days after reading reviews they are in China do not buy from this co.
THIS SHOULD BE A ZERO. PATHETIC COMPANY. ALL THE NEGATIVES ARE VERY TRUE. THEY DONT SHIP FROM CHINA UNTIL YOU PAY!!!!!!!!!!!!!
I got the wrong phone cases and have been trying to send them back, but have not had any luck with how to do that and get a refund
Awesome Thanks you hade peanut in shells, my squeal are happy now
Awsome phone cases will buy more
The image of Sursell shoes is totally different than what shipped from China. The 'cork' was poor quality rubber and the shoes were very different than their ads. Do not buy from this company. Took 2 months to receive and their sursell.com email is not valid.
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ColaPa is a review platform designed to facilitate consumer feedback and insights within the shopping and retail sector. By allowing users to submit reviews and share their experiences, the company aims to enhance transparency and trust in the purchasing process. ColaPa serves a diverse audience, including individual consumers looking to make informed purchasing decisions and businesses seeking to understand customer satisfaction and improve their services. Through its user-friendly interface, ColaPa collects and displays reviews that help consumers evaluate products and services from various retailers. This platform not only empowers customers to express their opinions but also provides businesses with valuable data to enhance their offerings and address consumer needs. As a result, ColaPa plays a crucial role in bridging the gap between consumers and retail businesses, fostering a more informed shopping environment.
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