I got something extra with my croissant…
I got something extra with my croissant yesterday morning(Friday)at challis lane coop a red hair was in the bag with it, I will be complaining to health and hygiene

Quadrant Department Store, part of Chelmsford Star, operates as an independent co-operative focused on serving the local community in Essex. The company offers a range of shopping and retail services, including grocery stores and various consumer goods. With an emphasis on community engagement, Quadrant aims to provide quality products while fostering local connections among its customers. Targeting residents of Essex, Quadrant Department Store caters to individuals and families looking for convenient shopping options, including food delivery services and in-store purchases. The co-operative model enables the company to prioritize customer needs and support the local economy by working with local suppliers and businesses, enhancing the overall shopping experience for its community members.
Quadrant Department Store receives high praise for its excellent customer service and diverse product selection, with many reviewers highlighting the friendly and knowledgeable staff. Customers consistently report positive shopping experiences, noting the quick service and the store's unique offerings, particularly in fashion and home goods.
However, there are notable complaints regarding rude staff interactions, particularly in the Chelmsford branch, where some customers felt mistreated and expressed dissatisfaction with the handling of refunds. Despite these negative experiences, the majority of feedback remains overwhelmingly positive, with many consumers expressing loyalty to the store. Overall, Quadrant Department Store is viewed favorably, though attention to staff training and customer service could enhance the shopping experience further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 34 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 34 most recent reviews.
“I've been back to Quadrant in Chelmsford a few times over the past few years”
“They’ve just missed out on a customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 67 out of 100 | 4.6 out of 5 (good) | — | 34 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Quadrant Department Store is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
34 reviews of Quadrant Department Store. Filter by what matters to you.
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Quadrant Department Store, part of Chelmsford Star, operates as an independent co-operative focused on serving the local community in Essex. The company offers a range of shopping and retail services, including grocery stores and various consumer goods. With an emphasis on community engagement, Quadrant aims to provide quality products while fostering local connections among its customers. Targeting residents of Essex, Quadrant Department Store caters to individuals and families looking for convenient shopping options, including food delivery services and in-store purchases. The co-operative model enables the company to prioritize customer needs and support the local economy by working with local suppliers and businesses, enhancing the overall shopping experience for its community members.
This profile hasn't been claimed by the business owner.