Ignorant & Rude
Just this second left the branch in Chelmsford, I’m completely unimpressed! Rude, ignorant staff and that includes the Furniture Manager. They’ve just missed out on a customer.

Quadrant Department Store, part of Chelmsford Star, operates as an independent co-operative focused on serving the local community in Essex. The company offers a range of shopping and retail services, including grocery stores and various consumer goods. With an emphasis on community engagement, Quadrant aims to provide quality products while fostering local connections among its customers. Targeting residents of Essex, Quadrant Department Store caters to individuals and families looking for convenient shopping options, including food delivery services and in-store purchases. The co-operative model enables the company to prioritize customer needs and support the local economy by working with local suppliers and businesses, enhancing the overall shopping experience for its community members.
Quadrant Department Store receives high praise for its excellent customer service and diverse product selection, with many reviewers highlighting the friendly and knowledgeable staff. Customers consistently report positive shopping experiences, noting the quick service and the store's unique offerings, particularly in fashion and home goods.
However, there are notable complaints regarding rude staff interactions, particularly in the Chelmsford branch, where some customers felt mistreated and expressed dissatisfaction with the handling of refunds. Despite these negative experiences, the majority of feedback remains overwhelmingly positive, with many consumers expressing loyalty to the store. Overall, Quadrant Department Store is viewed favorably, though attention to staff training and customer service could enhance the shopping experience further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 34 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 34 most recent reviews.
“I've been back to Quadrant in Chelmsford a few times over the past few years”
“They’ve just missed out on a customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 67 out of 100 | 4.6 out of 5 (good) | — | 34 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Quadrant Department Store is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
34 reviews of Quadrant Department Store. Filter by what matters to you.
Just this second left the branch in Chelmsford, I’m completely unimpressed! Rude, ignorant staff and that includes the Furniture Manager. They’ve just missed out on a customer.
Absolute joke of a shop who stole my money then was rude and very nasty by refusing to give me a refund. Shame on you for taking advantage of a disabled person. Seriously, I never such disgusting and ableist customer service in my life! I bought a sloggi bra from the shop last week and the woman bought me the wrong size out. I didn’t realise this at the time or that the bra was marked and dirty. When I got home I realised this and went back a week later to get a refund. The woman that served me last week was very rude and nasty to me. Not to mention ableist as I’m disabled. She claimed I must be dirty and have got dirt on there and refused to give me a refund. Or that it was dirty because it had been in my bag! I have gone back twice now and complained to the manager. They were even more rude to my grandparents who went with me the second time. I will be taking this matter further and will never purchased anything from this awful place again!
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Quadrant Department Store, part of Chelmsford Star, operates as an independent co-operative focused on serving the local community in Essex. The company offers a range of shopping and retail services, including grocery stores and various consumer goods. With an emphasis on community engagement, Quadrant aims to provide quality products while fostering local connections among its customers. Targeting residents of Essex, Quadrant Department Store caters to individuals and families looking for convenient shopping options, including food delivery services and in-store purchases. The co-operative model enables the company to prioritize customer needs and support the local economy by working with local suppliers and businesses, enhancing the overall shopping experience for its community members.
This profile hasn't been claimed by the business owner.