20 odd years ago as a young man I used to go to Chase for all my music equipment, production gear and general advice. Wi...Read more
Amrik made me and my girlfriend feel very welcome in his store, encouraged me to try whatever I liked and was generally ...Read more
After phoning went it to look at a Kawai CN 39 piano on the 1st March. Amrik was extremely helpful and I ended up buying it. he delivered it himself to Marple for me on the Monday. Price all in for piano and delivery was very good. Just unpacked and fixed up today at the theatre for our dress rehearsal. All great. I would recommend this shop. Also check out the CN39 great instrument for the money
Got an incredible Tanglewood semi-hollow here yesterday, very very decent attempt at a classic Gibson ES guitar. Great staff, had some lovely chats about music - this is THE guitar shop of the northern quarter. Thank you.
Absolutely brilliant shop with a wonderful owner. Amrik could not have been more helpful and kind. Cracking visit! We will be back!
This is a great local music shop in the heart of town! They've always had what I've needed and been very helpful and understanding with their advice. Some music shops don't feel musical to me but this one certainly does! Definitely recommend.
Was looking for guitar strings and they helped me to get a selection to decide upon. Absolutely fantastic service and an absolute top bloke!
Called into Chase Direct today for items i needed, got what i wanted and had very brilliant service, the shop is very well stocked with quality musical instruments / amps and most items people will need. I will be calling again to this shop.
Chase is an amazing shop, lovely staff who are always happy to help! I’ve bought a few guitars and equipment here and the quality of product is amazing. Highly recommend 10/10 experience every time From Jules
Went in there to ask for intonation services for my electric guitar, and ended up buying a lovely classical guitar. Nice place and has kind helpful customer service!
Lovely shop . Beautiful instruments throughout and a very nice gentleman at the front of the store (Amrik) who's more than happy to help . Pleasant chat and will definitely be back again .
What a fantastic find. We are staying in Manchester for Christmas and wanted to find a piano so our daughter could play for her Grandma. So literally just before before closing on Christmas Eve we found Amriks shop. He welcomed us in (all 6 of us) and let us upstairs to the piano room. We enjoyed a good 20 minutes of playing which made our Christmas. Magical! Thank you so much Amrik. Becky and family
Really amazing friendly service here - I’d forgotten how much I enjoy just browsing music shops in person and Amrik lets you take your time getting lost in the chord books and instruments- this is a gem in the Northern Quarter that I would recommend to anyone- keep local music shops alive! Also please keep posting on instagram (I’ve just tagged your account) so we can spread the word about your lovely shop ❤️)
Very helpful and friendly Was looking for guitar strings and they helped me to get a selection to decide upon. Took me through the different gauges and brands that they had. I also enquired about instrument repairs to which they were very accommodating.
One of the friendliest shops in Manchester and the owner is very knowledgeable.
Judging by the reviews here, it sounds like using the in person store is a great experience, and highly recommended, unfortunately my experience with chase direct was buying from them as an online seller, and was a much less positive experience. I ordered a tanglewood 3/4 classical guitar through their storefront on ebay that was on sale. For context, this is a budget guitar, when ordering a budget guitar you shouldn't be surprised if the item needs a setup, and you shouldn't expect any vip treatment, totally reasonable. However the item I received was not only horribly packaged and lacking adequate protection, but the guitar itself was unplayable, to the point I'm wondering if the item was actually b-stock masquerading as a regular guitar on sale. Every other guitar I've purchased, including cheaper purchases such as a £60 bax music own brand fazley guitar, and a £99 pound vintage Statesboro parlor, have all come with adequate protection, being double boxed, they've also all been made very well playable with a setup by myself. The Tanglewood from chasedirect has the worst intonation issues I've ever seen, it's not just a saddle that needs a bit of filing, issues that a set up hasn't been able to solve, I suspect the bridge is misplaced and is going to need work done from a professional guitar tech. Way too expensive of a job for a guitar of this price. It also has a bit of general wear and tear, scratches and an huge amount of dust collected on the tuning machine rollers, also unlike all my other purchases it didn't come with an allen for the truss rod, it also didn't come in the nylon gig bag I saw this guitar be packaged with in other locations selling it, all this further making me think this is an old ex display or b stock item labeled as 'on sale'. As stated above, literally every other guitar I've ever ordered online has been double boxed, this was just the thin cardboard box housing the guitar in some bubble wrap, how it didn't get broken on the way to me I don't know, but the box itself had taken a few knocks and had become dented/softened in several locations. Looking at some other reviews here, chasedirect have refused full refunds for some people returning faulty items, the packaging this was sent to me in wasn't adequate for one trip, let alone a return one, and I don't have means to arrange alternate packaging, as to not risk losing the guitar, as unplayable as it is, and the chance of a refund, I don't feel like I have any choice but to keep it. Especially as chasediect failed to respond to an attempt at communication through ebay. I've already wasted time and money trying to make this thing playable, and with the amount of money it'd take to fix it's issues, I could have just gotten a better, solid top 3/4 classical for less money than this will cost me. Not happy.
Lovely staff!! Amrik was very kind and offered me seating whilst my boyfriend was browsing, I will definitely be returning
Very welcoming shop, was very kind to me and my girlfriend and let her play a SpongeBob guitar that she really liked the look of and also gave her a SpongeBob dvd
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Reviewers consistently report positive experiences with Chase Direct. Customers often highlight shop, amrik, guitar, service. A minority mention drawbacks around guitar, other, customer, customer service. Overall sentiment is strongly positive with an average rating of 4.8 stars across 60 reviews.