Car Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the paperwork and made sure i was happy with everything. went out for a drive this morning and what a truck to drive!
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found the right one. he was so patient and understanding and gave me some great advice. i ordered some new equipment and shelving for the van which they offered to fit it all in for me which was a great help and i honestly cant thank the guys there enough.
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years warranty i bought i have full peace of mind.
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next day I notified CAR FIRM that there was a smell of burning rubber every time the car had stopped or was at a standstill from being driven. 7 days later CAR FIRM instructed me to get a diagnostic done on the vehicle from a local garage which confirmed that the car required a replacement clutch and I should not be driving the vehicle anywhere else. The Manager of CAR FIRM, Adam KHAN told me to go and get quotes from local VAT registered garages then fused to communicate with me going forward. On Monday 10th July 2023 having found a garage, the mechanic informed me that the car had a burnt-out clutch and Dual mass flywheel costing just under £2400 to fix. On Tuesday 11th July 2023 I contacted CAR FIRM to confirm how they intended to pay for the repairs. CAR FIRM refused to pay for the repairs. This put me in a very awkward position where I had to pay for the repairs myself. Also, I had discovered that the premium warranty had not been set up. On the 22nd July 2023 3 weeks after a lot of phone calls back and forth; CAR FIRM confirmed that my warranty with AUTOGUARD was set up. I noticed that the account start date appeared to be back dated to when it should have been made active 3 weeks earlier. This meant that I was only getting 49 weeks of warranty cover instead of 52 weeks. We also realised that the V5 log had not arrived. On the 9th October 2023 we had to completed a V62 form requesting a V5 log from the DVLA as the new registered keeper of the vehicle. As CAR FIRM failed to do this. I started court proceedings as CAR FIRM refused to talk to me. After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost. We even use the trust pilot reviews as evidence to show that CAR FIRM are a dodgy corrupt second-hand car dealership that bring in cars and stick a fresh MOT on them regardless of their condition and take your money and will lie and fob you off to keep your cash. If you choose to ignore this review, then please take this advice; RECORD EVERYTHING! Emails, phone calls and all documents as you will need it for when you go to court to get your money back. Also do not believe a word the manager Adam KHAN says as he is a has no problem lying to a County Court Judge to keep your money. He will certainly lie to you. Or do the sensible thing and stay away from CAR FIRM.
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www.carfirm.co.uk205 total • Write a review
unfortunately very bad and expensive experience. Parcel shelf was missing when I bought it they said it has been sent to my address and it never arrived. 360 cameras didn't work as well and they knew it as found even receipt from previous health check. After 20 days car just stopped on the road. Further investigation discovered dpf clogged and turbo failure .BMW has been estimated £16k repair cost Phoned to Car firm they just take your details and never call back...Now opened investigation through finance company. Needless to say I'm not paying for that piece of s...
Just bought my x trail from sham excellent service and the car is great and good value. Would recommend. Thanks
Avoid this company, unless you like giving money away. Reserved a car on their website and could not get anyone to phone me back to discuss buying the car from them. Left several messages, but they just can't be bothered to call back. Still not had my £100 reservation fee back, so small claims court for them. The worst service I have come across.
I had the perfect customer care service from the one their amazing salesman. Everything was quiet straight forward and super quick. I was meant to pick up my car in two days as I was desperately needing a car and it was sorted just as promised. I will definitely recommend them to anyone who wants to purchase a car.
Dreadful just dreadful do not buy from these people. Bought a car from them a year ago noticed rear number plates didnt work after a few weeks so contacted them to be told that 'bulbs can go anytime' pointed out I had changed them and they still didnt work. Gave up in the end trying to get it sorted. Just been in for MOT which it failed on the rear plate lights not working and was told the wiring loom needs replacing - £2800.00!!! Clearly was the case when I bought the car so how did they manage to get it through the MOT. Rear suspension badly corroded as well another fail which I was told could not have happened in the course of a year. Have to scrap the car now as not economically viable to repair. What a joke do NOT buy from these crooks.
Car arrived with no car jack. car arrived with a nail in the tyre. Anti locking wheel nut was damaged 2 of the anti locking nuts had been snapped off had to get them welded off. while driving the car noticed it was holding back performed a diagnostic test had a broken EGR valve. After several e mails managed to get them to pay for the replacement valve. Now discovered the clutch has gone car has cost me over £1500 in 2 weeks!! Do not buy a car from this dealership there customer service is a joke!! would not reccomend to anyone!!
Online purchase completed as we are 356 miles away. Saf the sales exec was great, he done a live viewing for us and explained all the features on the car. Delivery was completed in good time and as promised.
Delivered car on time as promised. Smooth and easy to deal with typemof dealer. No pressure tactics or force selling products and extras. I was dealt with very professionaly and transparantly.
