If I could give them 10 stars I would
If I could give them 10 stars I would! Devon and her design team were just amazing. We started this project in Sept 2022. By the time the HOA got their budget in place and gave the greenlight to start, it was early 2025. They revised the plans so many times I lost count! We wanted to make sure every possible square inch of space was used for max kids fun.
When Samantha took over during the manufacturing stage, she kept me constantly informed about the progress. The playground was delivered earlier than expected, and the installer we hired was VERY impressed by the packaging, instructions, and plans sent with the equipment. We had a minor issue with one of the wheels, and Sam immediately sent out a replacement.
Amazing service, excellent pricing, and outstanding product. Highly recommend! Ask for Devon, she will make sure you are 100% taken care of.
Duct Tape No Longer Needed
I am grateful to Kera W. at BYO for her unfailing support, guidance and patience with me as I went through the process of choosing a new playground for our Center. I couldn't have every item that I wanted due to low budget and little space, but she calmly walked me through the process of what I needed to do to bring the new playground to fruition for our children. The old playground was about 18 years old, well worn and being held together by silver "duct' tape. But working with Kera to obtaining measurements to financing to the installation to the clean-up was truly an amazing experience! I will definitely use them again in the future. We dedicated the playground last Friday with all the children - August 4, 2023. Thanks Kera!
The equipment was beautiful and…
The equipment was beautiful and professionally installed in a timely manner. The playground is beautiful! GReat job
Difficult!
The selling was aggressive.
The communication once the deal was reached was not professional in timing or style.
The installers showed up at 6am and I had no idea.(Luckily someone was on our property and alerted me.) This was after I had asked for someone to contact me after they arrived.
The installers had no idea where to put the equipment.
Trying to get help with broken equipment is still on-going and perhaps will NEVER be dealt with by BYO.
I would be fired from my employment if I handled a job or people like this.
No one really cares.
OVER CHARGED for installation.
I could keep going. Buyer Beware!
