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HomeTravel & TourismBudgetAir.com Reviews
BudgetAir.com logo

BudgetAir.com Reviews

2.3833333333333333 out of 5 stars
2.3833333333333333 out of 5 stars
2.4
|Poor|60 reviews

TrustScore

2.4
2.3833333333333333 out of 5 stars
Poor
5 out of 5 stars
17
4 out of 5 stars
3
3 out of 5 stars
1
2 out of 5 stars
4
1 out of 5 stars
35
60 reviews in total

Review summary

BudgetAir.com receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers appreciate the platform's ease of use and quick booking process, noting it as "fast and easy" with "good pricing," many others criticize the company's customer service and booking issues. Common complaints include incorrect email captures leading to difficulties in managing bookings, poor communication regarding flight changes, and challenges in obtaining refunds. Customers report frustration with hidden fees and the inability to resolve issues efficiently. Despite a few positive experiences highlighting the straightforward booking process, the overwhelming sentiment leans towards disappointment. Overall, BudgetAir.com struggles with service quality, leading to a negative impression among many users.

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See what reviewers are saying

Dawn
DawnFeatured

A week ago

1 out of 5 stars

I feel stupid for booking through…

I feel stupid for booking through Budgetair without reading the reviews when it clearly states to avoid booking with them. I've booked my DIRECT flight and suddenly they changed my flight TO A CONNECT... See more

Justus Hillen
Justus HillenFeatured

A week ago

1 out of 5 stars

Avoid at all costs

Avoid at all costs. Very dangerous for international travel. BudgetAir refused to promptly correct a simple name field error on an international ticket — despite Lufthansa explicitly approving and doc... See more

Wrushali Munj
Wrushali MunjFeatured

A week ago

3 out of 5 stars

Site doesnt show clear tickets…

Site doesnt show clear tickets selection no info on luggage etc Also now e tickers are coming in parts just one way f9r 1 person for a simple travel of mumbai to Dubai Very poor expeience will think... See more

JALEEL
JALEELFeatured

A week ago

1 out of 5 stars

I could not manage my booking..

I could not manage my booking.. For some reason my ticket was booked on someone else email.. and phone number.. there is no way for me to checkin online. Because the OTP goes to someone else

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Vittorio
Vittorio
1 reviews
22 days ago
1 out of 5 stars

Date cambiate dal sistema.

Ho un volo tra 5 giorni per la Turchia, Andata 18 gennaio, ritorno 23 gennaio, me ne accorgo solo ora che loro hanno modificato il mese da 23 gennaio a 23 febbraio, ho contattato l’assistenza e ripeteva che non fosse suo errore, gli dissi che doveva provarmelo e che non è possibile sbagliare dato che il mese è su un altra pagina e io non avrei motivo di cambiarla essendo che è sempre gennaio, spero che risolvano il problema, ho controllato le recensioni e ho visto che non è la prima volta che capita quindi è un problema del sito! Se dovessero risolvere il tutto, metterò una recensione positiva. Prenotazione : BIT-6679137

Helpful?
Olivia Bazzoli
Olivia Bazzoli
1 reviews
22 days ago
1 out of 5 stars

problème remboursement

J'ai eu un empêchement de dernière minute pour mon vol de Montpellier a Marrakech, je n'ai donc pas pris mon vol, j'avais souscrit a une assurance annulation. Budgetair ont de eux même décidés d'annuler mon assurance annulation alors que je leur avait demander d'annuler mon billet. Je ne peux maintenant plus me faire rembourser par leur faute. C'est INADMISSIBLE!!! ne réservez jamais avec eux.

Helpful?
Rytis Zemgulys
Rytis Zemgulys
1 reviews
22 days ago
1 out of 5 stars

Very bad memories with this company

Very bad memories with this company, it was their mistake because they chose a transfer for me at a very short time which was impossible to make, then I had to buy an additional ticket with my own moneyI do not recommend this company to anyone because their policy is that the customer is always at fault.

Helpful?
George Bordovsky
George Bordovsky
1 reviews
22 days ago
2 out of 5 stars

budgetair.com bubbled up our passenger names on tickets

frontier airlines site not working, but the price was good, so i used budgetair.com to snag the tickets. they mushed our middle names into our first names, so flyfrontier.com kept giving me "you're not a passenger on this flight" when i tried checking in on the app with my last name and confirmation number.

Helpful?
Soso Lupin
Soso Lupin
1 reviews
22 days ago
1 out of 5 stars

Very disappointing experience

Very disappointing experience. I tried to amend my ticket and agreed to pay 50% additional fees, yet it was refused. Cancellation was also denied, and customer service did not even attempt to check possible options with the airline. Despite contacting them several times, there was no real willingness to help. If everything goes perfectly, maybe it works — but if you need support, flexibility, or problem-solving, don’t expect it here.

Helpful?
ausan limbu
ausan limbu
1 reviews
22 days ago
1 out of 5 stars

will start scoring with zero for the…

I will start scoring with zero for the service provided by Budget Air travel company. I booked return tickets from Kathmandu to London Heathrow via New Delhi and Riyadh. My booking number is BUK-40774568. Due to flight delay by Indigo Airlines from Kathmandu to New Delhi by 1 hour 45 mins, we (me and my wife) could not connect to Saudia Airlines flying to Riyadh. Reason why we ended buying new tickets worth of £1164.28. We have bought 2× flight delay compensation service cover. I felt scammed by this company as even after Indigo Airlines confirmed delayed letter due to operational reasons, the insurance cover was bought for nothing. I have paid £40 extra for myself and my wife. I see pointless in future if the companies do not help customers when in need. I did not receive any compensation for my extra purchase of tickets. I would not recommend to buy tickets or insurance cover from this travel agency in future.

Helpful?
Soso A
Soso A
1 reviews
23 days ago
1 out of 5 stars

LOSE ALL RIGHTS!

LOSE ALL RIGHTS! I booked with this company and subsequently found that I had no right to make changes to my booking, as I didn't own the reservation. They will charge you £60PP to make changes in addition to whatever the airline is charging.

Helpful?

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Alberto Martin vallejo
Alberto Martin vallejo
1 reviews
23 days ago
1 out of 5 stars

Por ahorrarte 4€ por vuelo

Por ahorrarte 4€ por vuelo, hemos tenido que hacer el check-in en el aeropuerto porque tanto a Iberia como a transavia les dan información errónea, con el fin de que no te presentes en el aeropuerto y pierdas el vuelo así ellos pueden vender el billete por duplicado

Helpful?
Joynal Abedin Nirob
Joynal Abedin Nirob
1 reviews
23 days ago
4 out of 5 stars

very good

My new experience very good deal from budget air. Com

Helpful?
Saad rostam AHMED
Saad rostam AHMED
1 reviews
23 days ago
1 out of 5 stars

Plis send code me im chang tekt

Plis send code me im chang tekt

Helpful?
Asad Khan
Asad Khan
1 reviews
24 days ago
1 out of 5 stars

DO NOT BOOK FROM BUDGETAIR

DO NOT BOOK FROM BUDGETAIR – SCAM ALERT 🚨 ❌ MISLEADING FLIGHT TIMES & NO CANCELLATION OPTION ❌ I booked a Qatar Airways ticket through BudgetAir because the booking showed only a 2-hour layover in Doha, which is why the ticket was very expensive. One day before departure, BudgetAir updated the flight status and changed the layover to 7 HOURS in Doha. This was never what I agreed to when booking. There was no cancellation option, no proper support, and no solution offered. Once they update the status, you are completely stuck. This is misleading, dishonest, and unacceptable. BudgetAir takes your money and leaves you with ruined plans. ⚠️ Avoid BudgetAir at all costs if you don’t want your money and travel plans destroyed.

Helpful?
rahul shivam
rahul shivam
1 reviews
25 days ago
4 out of 5 stars

Ticket purchased for AED 5097 however…

Ticket purchased for AED 5097 however got charged 5,257 (AED 160 More). If I can get reversal that will be great. I am sure team is working to resolve. Have shared the proof.

Helpful?
Dhiren Mehta
Dhiren Mehta
1 reviews
25 days ago
5 out of 5 stars

Efficient

Super quick booking options

Helpful?
Lupia Hadjigani
Lupia Hadjigani
1 reviews
26 days ago
5 out of 5 stars

Rate wise it’s affordable compare to…

Rate wise it’s affordable compare to other site

Helpful?
giraud
giraud
1 reviews
26 days ago
1 out of 5 stars

Fuyez!

Un vol annulé, annulation non communiquée... et impossible de me faire rembourser par budgetair alors que easyjet (la compagnie) à remboursé, preuve à l'appui, le montant de mon vol annulé à budgetair, afin que budgetair me le restitue. Cela fait 6 mois que budgetair me fait attendre ... et répond qu'il m'a remboursé, en me donnant la référence d'un autre vol qui ne concerne pas ma plainte. Service client en anglais uniquement avec numéro international, et délai d'attente obligatoire de 5 à 8 semaines pour avoir réponse à un mail (en.anglais)... des voleurs et menteurs invétérés... fuyez!

Helpful?
Shahnawaz
Shahnawaz
1 reviews
27 days ago
5 out of 5 stars

Excellent speed

Excellent speed Accurate information Easy access Good pricing

Helpful?
Shainy Manigandan
Shainy Manigandan
1 reviews
27 days ago
2 out of 5 stars

my email id not captured on booking

I shared my email id on booking. but it is not updated to airways. it is updated wrong info like hug8686 163.com and flight_support vipdlt.com.

Helpful?
Juan José Martínez Marcos
Juan José Martínez Marcos
1 reviews
27 days ago
1 out of 5 stars

Está agencia no es de fiar.

Sigo pensando que esta agencia trata de engañar al cliente. Reservé un vuelo con ellos en operado por la compañía Egipcia Nesma. Te emiten un billete electrónico de BugetAir. Cuando intento cancelar por la muerte repentina de mi suegro el vuelo que iba a hacer con mi mujer, me piden que el certicado de defunción sea en inglés. La compañía dice que no tiene nuestros datos de ese vuelo Aswan-El Cairo. Sin embargo, esa misma compañía me devolvió con los mismos documentos, en español, el primer vuelo que reservé con ellos a través de la web desde El Cairo a Luxor. BugetAir le hecha la culpa a la compañía Nesma diciendo que es su política y están mintiendo descaradamente.

Helpful?
Jinesh Mathew
Jinesh Mathew
1 reviews
27 days ago
5 out of 5 stars

pricing is good

pricing is good

Helpful?
Tanveer Syed
Tanveer Syed
1 reviews
28 days ago
5 out of 5 stars

Low price flights and easy to book

Low price flights and easy to book

Helpful?
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About BudgetAir.com

BudgetAir.com is a travel and tourism platform that specializes in providing affordable international flights. The company enables customers to compare flight options from over 500 airlines to more than 9,000 destinations worldwide. BudgetAir.com caters to a diverse audience, including leisure travelers, vacationers, and business professionals seeking cost-effective travel solutions. In addition to flight bookings, BudgetAir.com offers a range of travel services, including hotel reservations, car rentals, and airport transfers. The user-friendly website is accessible on various devices, ensuring a seamless booking experience for customers whether they are at home or on the go. With 24/7 customer service and a commitment to secure transactions, BudgetAir.com aims to simplify the travel planning process for its users.

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Travel & Tourism