Review summary

Building & Plumbing Supplies Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and quality.

Based on reviews, created with AI

See what reviewers are saying

LP
I discovered a significant leak in my…

I discovered a significant leak in my kitchen late one evening and panicked at the thought of potential damage. A technician arrived within the hour, and I was immediately impressed by his professionalism and expertise. He assessed the situation quickly and got to work right away, explaining each step of the repair process. Not only did he fix the leak efficiently, but he also offered valuable advice on how to prevent similar issues in the future. The level of care and attention he provided made me feel truly valued as a customer.

TC
Sort out the web site

Good service, advice and prices. Friendly staff. Would always recommend them. But -- the website or websites. I tried to find info from the timber side of the business but kept ending up at the Dorline part of the website with no link through to the timber side (which is in the title!) I finally found it when I picked up on the PBSbuildit link. Now, I will admit that it might be me, but I'm of average intelligence, so just a heads-up to BPS that they might want to do something about it, and to anybody wishing to look at their timber.

JK
Great local service.

Needed to change my order and Nathan at bps Bidford sorted it straight away, pity web sales only had an answer machine and never replied to my message.

PH
BPS Shipston on stour

Been using BPS Shipston on stour for the last 6 weeks and can't fault anything they do, prices are excellent and service is too.

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All reviews

89 total • Write a review

Showing 11 - 20 of 85 reviews
G
5 out of 5 stars

Smooth ordering process. No issues

Processing of order and product excellent. Delivery delayed, no reason given but that’s not their fault.

Date of experience: August 2, 2023

DM
5 out of 5 stars

Excellent service

Excellent service, always deliver on time. Great value for money local company with amazing products. Would highly recommend to all.

Date of experience: August 2, 2023

NB
2 out of 5 stars

Placed order on line and Order not…

Placed order on line and Order not processed so Not delivered on time Made to feel it’s my fault! Note Southam depot apparently does not deliver on a Saturday even though you can book it

Date of experience: July 18, 2023

JS
5 out of 5 stars

Excellent!!!

Excellent!!! Driver very polite and super helpful

Date of experience: July 17, 2023

kj
5 out of 5 stars

Easy collection

Easy collection, competitive price pleasant staff

Date of experience: July 5, 2023

BF
1 out of 5 stars

Poor customer relations

Bought four tubs of grout and explained it might be more than I needed. Was told I could return what I didn’t need. Used three tubs and went to return the fourth one and was told that there was a ten per cent charge for returns! Pointed out that I was not informed of this charge when I made the original purchase One of the staff was extremely rude and argumentative and the till would not allow the full refund. Asked to see the manager and was told he was not in. Be careful with BPS as this seems to be a new policy which was not explained on when making the purchase earlier in the week. Not a happy customer

Date of experience: June 30, 2023

KW
5 out of 5 stars

The staff always deliver with their…

The staff always deliver with their customer service and attention to detail. Thanks guys 👌

Date of experience: June 24, 2023

SB
5 out of 5 stars

Great service delivered early than…

Great service delivered early than expected with online delivery dates no phone calls all done in a minute on the internet

Date of experience: June 16, 2023

DB
5 out of 5 stars

Excellent Service

The day before my delivery I had a call to say they were concerned at the quality of some of the wood I’d ordered but that to get exactly the same would mean a delay. Instead they offered me an upgraded (higher price) product but never charged the difference and delivered on time. The goods supplied were excellent quality. Very impressed!

Date of experience: June 15, 2023

JG
5 out of 5 stars

Helpful delivery drivers

Small order: bulk bag sand and some Osb boards all too bulky forme to collect. Good communication and delivered on time.

Date of experience: June 14, 2023

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