Review summary

Bord Gáis Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

c

customer

2 out of 5 stars
I have had an outstanding complaint unresloved since November 2024

I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so this just did not make sense to me. The issue is still on going, that bill was suppose to be frozen until the issue was resolved but as of last week I am now down 1k as the amount was taken from my bank. I have found it very difficult or at all possible to get updates on this situation from the complaint team. the Customer service operators have tired their best to help but as there is no direct contact to the complaint team this issue is just causing unnecessary stress and anxiety.

KK

Karena Keogh

5 out of 5 stars
Bord Gais are the best value supplier I…

Bord Gais are the best value supplier I have had experience wit in years.

AO

Alexey Ovriakh

5 out of 5 stars
Great customer service and rates!

I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

585 total • Write a review

Showing 1 - 10 of 581 reviews
PK
5 out of 5 stars

EXPERIENCE.

Been a customer of Bord Gais for a good number of years. Nothing to complain about, but we can't enjoy some of the benefits offered to new customers.

Date of experience: July 16, 2025

C
3 out of 5 stars

I like the level pay option and…

I like the level pay option and unfortunately this is not an option with smart metre plans. Also I like the discounts for paperless etc. However, there should be greater incentives and offers for valued loyal customers. All offers are directed towards switches and nothing given annually to encourage people to stay or when they stay.

Date of experience: July 16, 2025

rh
5 out of 5 stars

Great value for money

Great value for money, easy to adjust and renew

Date of experience: July 16, 2025

c
5 out of 5 stars

Fast service

Only had to wait about 5 minutes on the line to get through. But once through, customer care handled everything promptly. On other occasions in the past I was on hold for 30 minutes or more. I hope all future calls are answered this quick. Thanks

Date of experience: July 16, 2025

TR
5 out of 5 stars

Good customer service

Person I dealt with was knowledgeable and was able to help me without having to escalate to a supervisor

Date of experience: July 15, 2025

KH
4 out of 5 stars

I find Bord Gais website and services…easy to navigate with no added surprises in costs

I find Bord Gais website and services easy to navigate with no surprises through the year

Date of experience: July 11, 2025

HK
4 out of 5 stars

Tina show ruined by drunks

We went to see Tina and great show however is was spoiled by unruly people on the audience right from beginning they were loud and obnoxious, they were given a warning during the interval but only got worse afterwards when a person behind asked them to stop and he'll broke out fair play to the star she continued though it all and then the person complaining was one who was ejected,the problem is Bord gais use young teenagers as stewards who cannot control these people the tickets were dear enough without drunken people ruining it for everyone

Date of experience: July 10, 2025

Mo
4 out of 5 stars

I changed over a few months ago

I changed over a few months ago. From another company, I had got air to water in, and was worried how much i had been paying. I have to say, I am very happy with the service and price, keep it up. Mick.

Date of experience: July 9, 2025

JG
5 out of 5 stars

I recently joined

I recently joined. Very nice staff member . I still have no bill As yet. Otherwise very clear seam Free changeover. Jane

Date of experience: July 9, 2025

R
2 out of 5 stars

Bord Gais Experience

There is no spend Analysis given on the bill. Electric Ireland provides a detailed analysis on where the spend is happening like Fridge, Boiler, Hob, Washing Machine etc., would be good if this is implemented. Bord Gais app is just blank with zero features, it only shows the current outstanding bill or previous bill and nothing else. Such a waste of app with zero use. Even with 32% discount my bills are as same as my previous service provider with 16% discount with higher unit rate.

Date of experience: July 6, 2025

Previous12•••59Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.