Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Mr. Daniel, was very helpful and polite and the gesture he gave when I called was excellent, didn't allow my mind to look for other travellers to search for other options.
Daniel was great to deal with to book our family to Scandinavia. We are looking forward to our trip. He was helpful in assigning our FF numbers and the flight was ticketed within 10mins. He very quickly also booked us on the flights at better prices we were after. He promptly called back and emailed us when needed.Thanks Daniel.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
I had an amazing experience with Daniel from Best Price Travel! Recently, my family and I had to cancel our flight tickets with Sri Lankan Airlines due to the unfortunate passing of my grandmother. We needed to travel earlier than the original date, and I was concerned that we wouldn't be able to get a refund. But Daniel was incredibly helpful and went above and beyond to assist us. Thanks to his efforts, we were able to get our refund back. I'm truly grateful for his exceptional customer service and would highly recommend Best Price Travel to anyone looking for a hassle-free travel experience. Thank you, Daniel!
We have had excellent experience with Best approve Travel while working with Jodie. She has been there for us and helped us in making emergency bookings at a very short notice. She has even changed dates as per our requirements as and when needed. Jodie is polite and very helpful. She is easy to contact through emails and phone call.
Very good service by harry
For the last 12 months, I have booked many flight tickets for my family and close friends through Jodi - she is very reliable, communicates very well and pays attention to detail. It is always a pleasure to work with Jodi to find the best deals and I will continue to recommend others to book with her.
Hi I would prefer Best price travel to all as I found their customer service really great and throughout my booking, I found AMY very helpful. She helped me beyond my expectations. She helped me to find reasonable prices for my Indian trip. Moreover, She worked out of her working hours to help me find genuine prices for trip. She is very dedicated, helpful, kind and friendly. I felt like I am talking to my own family member. And, I found the prices wonderful even i booked my flight just day before my travel to India because of AMY only. I will always go to this travel agent for my all future flight tickets and will tell my all known to do flight booking with her. Thank you
I have great experience coz Amy in this company doing great job. She is very honest and helpful with my all tickets and I’m future definitely my all friends buy the tickets from Amy for sure Thanks 🙏🏼
I really thanks to Amy for giving me good ticket and in best price. I highly recommend to all my friends and family to buy the ticket from Amy in price beats travel Many thanks Amy
I had Daniel help from best price travel He was very helpful and friendly I would this company to anyone wishing to travel
I just talk to Harry regarding my tickets and i found that he is so helpful and humble person.I would like to recommend best travel as I found cheap prices for ticket.
Best Price travel delivers reliable service and we are doing booking from them for more than approx 5 years. Andy from Best Price is highly recommended for his best customer service and always helpful and cooperative with his customers. He has always demonstrated bestest customer service to us and helped us in every way. Due to his professional and personal experience we always prefer booking via Best Price. Thanks Andy and all the best.
I contacted Harry from Best Price Travel and he is one of the best customer service person I ever met in travel agency/airline industry. Very honest, open, knowledgeable and looked for a better option in my flights. Always available during business hours and responsive to emails/phone calls. Offered me couple of options and negotiated pricing on my behalf with multiple airlines to secure a deal. At the end, I received a best deal based on multiple countries stop over and less transit time. High recommend Best Price Travel to others.
Anna was awesome and was very knowledgeable and straight on the point.
I would definitely recommend Mr.Harry for the flight booking. He always available to answer your query’s regarding flight and assist in any way. We booked our flight twice and we had great experience with best price travel company. Everything is clear to understand when booking and follow up correspondence. Harry gave us all the information what we needed and everything was organised when we arrived. Everything went smooth as possible and price of package was fantastic. Thanks for your help!
Very positive experience with this lovely team. Very helpful. Called back right away. Jenny You are the best. Thanks a lot. Keep up the good work
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
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