Customer service was great especially…
Customer service was great especially Ruby who assisted today for an emergency booking. Highly recommended!!

Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Customer service was great especially Ruby who assisted today for an emergency booking. Highly recommended!!
To the point. Staff willing to go out of their way on a busy work day to assure their customers. Ask for Ruby, she is wonderful at her job :)
James was an angel to book through was incredibly patient and provided alternate forms of confirmation when I couldn't use the ideal one. this man deserves a raise!!!!
My experience is very good. I talked with Ruby and she is very co-operative.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
It’s nice experience with best prices and specially with RUBY she’s very knowledgeable cooperative and I appreciate her support while my booking the tickets Best wishes to her (Ruby) Thank you RAJ
Today I booked 2 tickets through best price travel. Booking got declined so I called customer support. Luiy responded respectfully and sent me a link but unfortunately didn’t work. I called again this Ruby helped me sort the issue payment was done and booking the as done. Both were very respectful and patient. Thanks guys for providing good customer support and instant response.
Extremely happy with the Best Price Travel team 💥💥💥💥💥
I had an excellent experience with Ruby as my travel consultant. From the very beginning, Ruby was incredibly professional and attentive. She took the time to understand my travel needs and provided a range of tailored options that perfectly suited my preferences and budget. Her knowledge of various destinations and travel regulations was impressive, and she was able to answer all my questions with clarity and confidence. Ruby’s communication was prompt and clear. She kept me informed throughout the entire process and was always just a phone call or email away. When unexpected issues arose during my trip, Ruby was quick to resolve them, ensuring a smooth and stress-free experience. I couldn’t have asked for a better travel consultant and would highly recommend Ruby to anyone looking for a dedicated and reliable travel professional.
I had great professional service from Ruby at Best Price Travel, she was very helpful and wonderful to deal with.
Jodie is best 🌹❤️💗 I’m 100% satisfies
I was privileged to have Grace as a consultant to assist me with our bookings She was a tremendous help and was constantly updating us via emails & phone calls I have also recommended a company to contact Grace and hope it materialises as I am confident she will do an excellent job Kudos to Grace
He is wonderful service provider to me.
Had a very bad day with other service provider. After checking online they connected me to Harry. And he is very kind and useful. Amazing and great customer service.
Excellence in customer service
I recently booked a flight and found myself in a situation where I needed to change the date at the last minute. I called the Bestprice Travel team from the airport and they were incredibly helpful. Every travel consultant I spoke to displayed remarkable patience. Despite my initial panic and raised voice, they handled the situation with great care and successfully managed to adjust my flight. I am deeply grateful to the entire team at Bestprice Travel for their exceptional service. You all are truly awesome!
I needed to travel urgently and was having trouble finding a suitable flight. I want to express my heartfelt thanks to the Best price travel for their exceptional service. The level of customer service was truly commendable. I am genuinely delighted and immensely grateful to the entire team for their assistance in securing tickets for my family. They went above and beyond to find the perfect options for us
Really wanted to take time and thank Harry. Thank you for always looking after and taking care of all the details. I have always got a great deal. I really recommend harry as he made the process so smooth, seamless, and stress free!.
The whole process of booking ticket was very easy and their staff Jenny was extremely friendly and made my booking experience really easy.
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
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