Ruby was very helpful with all my…
Ruby was very helpful with all my questions and worked efficiently to get me the right price and the right ticket.

Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
Best Price Travel receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the company for its excellent customer service, highlighting staff members like Steve and John for their helpfulness and efficiency in booking flights at competitive prices.
Positive experiences often mention the responsiveness and support provided throughout the travel planning process. However, a significant number of complaints focus on issues with ticket bookings and refunds, with several customers alleging that the company engages in deceptive practices. Reports of canceled flights and difficulties in obtaining refunds contribute to a sense of frustration among dissatisfied consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 327 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 2.0 | 8 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 1.8 | 6 |
| Jan 25 | 3.4 | 15 |
| Feb 25 | 3.2 | 9 |
| Mar 25 | 3.9 | 30 |
| Apr 25 | 4.4 | 13 |
| May 25 | 3.6 | 19 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 327 most recent reviews.
“Great customer service and knowledgeable staff”
“I booked a flight through Best Price Travel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.3 out of 5 (fair) | +32% | 327 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Best Price Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.9).
327 reviews of Best Price Travel. Filter by what matters to you.
Ruby was very helpful with all my questions and worked efficiently to get me the right price and the right ticket.
I was served by the travel agent Ruby, she was extremely kind and very helpful. Couldn’t recommend more :)
Great service and price. Highly recommend
Smooth Experience in getting the tickets booked. Ruby has helped me in getting the tickets booked . Thanks Ruby for your help. Will avail your services next time too :)
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
Great experience! The staff was very helpful, I spoke to John he booked the ticket for me.
Ruby was invaluable - I'll return to them to reserve my next tickets!
I really loved the experience with ruby. She is really nice and helpful. She booked the ticket very quickly for me. Thankyou ruby mam
Highly recommended, great assistance by Steve.
I had a very nice experience with them as their staff was quite cooperative (ruby ) , they helped me through out while booking my flight
"I had a wonderful experience working with Ruby to book my flight tickets. She was incredibly responsive and efficient in finding the best options for the travel dates and budget for 4 of us. The whole process was smooth and stress-free and I appreciated how Ruby took the time to ensure all my preferences were met. I especially loved how quickly she handled everything, from booking the tickets to providing clear and timely updates. I’ll definitely be reaching out for future travel needs. Highly recommend their services!"
Very pleasant and professional experience. Millie was delightful and very helpful in all aspects and made booking our trip stress free. Would highly recommend.
Milly, you have done great work in a faster convenance to flight oversea and thank you
I am very happy with the service I really appreciate for help specially ruby who helping me to book the ticket. Once again i very thankful to Ruby for helping me. Thanks Harry
Thank you Best Price Travel… for making my life easier.. and not forgetting your company asset i mean Ruby for providing me an exceptional experience through out my ticket booking process. I am very glad to have to spoken to Ruby. Wishing her all the success in her future endeavours.
I’m so impressed by the work and professionalism you’ve shown Miley in your duty. Keep up the fantastic work.
Steve is very helpful and easy to understand my requirement for booking my air ticket .
Ruby was very friendly and provided exceptional customer services. She is a great asset to your organisation
thanks for the good service rubby was helpfull and did a very good job.
Best Price Travel is an online travel agency based in Australia, specializing in searching and comparing cheap flights, airline tickets, and travel deals. The platform allows customers to explore a wide range of options for flights to various worldwide destinations, including return trips, one-way journeys, and multi-city itineraries. Users can easily find competitive prices and book their travel arrangements through a user-friendly interface. The company's target market includes travelers looking for affordable flight options and travel packages, whether for leisure or business purposes. Best Price Travel caters to a diverse clientele, allowing users to filter searches by passenger age categories, such as adults, youth, children, and infants, to accommodate families and groups. By offering a comprehensive selection of airlines and travel extras, Best Price Travel aims to meet the needs of budget-conscious consumers seeking value in their travel experiences.
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