berls.com

4.923 out of 5 stars
4.9
Excellent1,000 reviews

TrustScore

4.9
4.923 out of 5 stars
Excellent
5 out of 5 stars
953
4 out of 5 stars
31
3 out of 5 stars
7
2 out of 5 stars
4
1 out of 5 stars
5
1,000 reviews in total

Review summary

berls.com is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Martina was amazing and made this…

Martina was amazing and made this transaction super easy! She helped me find the product that suited our needs and it a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great customer service

Great customer service . Informative of there products . I asked for parts using a model number and serial number got th...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great prices & great service

Great prices & great service. Always a great experience with Berls.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Good service!

The product was correct and shipped out quickly. The price was competitive. I would order from Berl's again.

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🔥 High engagement

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over 3 years ago
5 out of 5 stars

Very good value for the price

Very good value for the price! Free shipping on top of that. Shipment got here in a few days. New Bottle Filling Station arrived in excellent condition. Installed last week. Great buying experience!! Will buy from you again!

Helpful?
Julie
Julie
1 reviews
over 3 years ago
3 out of 5 stars

ordered high capacity filters a couple…

ordered high capacity filters a couple of times and my resent order the filters were smaller. Called customer service and they said that they are the same but smaller and more efficient. I wish they would of sent a message with order letting me know or something on the website stating the change. I had to take time to call and find out.

Helpful?
over 3 years ago
5 out of 5 stars

Great Service and Speedy Delivery

Great selection and fast delivery! Will definitely use in the future!

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Paul Edinger
Paul Edinger
1 reviews
over 3 years ago
5 out of 5 stars

Product ordered was received on time and exactly what was ordered

Product ordered was received as expected and on schedule.

Helpful?
Rosemary
Rosemary
1 reviews
over 3 years ago
5 out of 5 stars

responsive company

I appreciate a company with integrity. Kelly in customer service is excellent. I would use company again.

Helpful?
Jason
Jason
1 reviews
over 3 years ago
5 out of 5 stars

Excellent service

Excellent service! Great product knowledge!

Helpful?
Sue
Sue
1 reviews
over 3 years ago
5 out of 5 stars

Customer Service and order efficiency

The ordering process was quick and efficient. Excellent Customer Service was provided by Kelly Layman. Restroom Direct's pricing was the best for this item, at this time. Order was shipped quickly and arrived on time. This was the second or third order I have placed with Restroom Direct, each time is effortless. I will definitely use Restroom Direct/Berl's again in the future.

Helpful?
over 3 years ago
5 out of 5 stars

I am a Property Manager in Florida and…

I am a Property Manager in Florida and we needed new water fountains for the clubhouse. I found restroom direct, and their prices were so great, and the website has so much information on the products I needed. The payment process was pretty easy, I love that they allowed me to pay by check. I did have some questions regarding the products I wanted to order, and I spoke with Kelly Layman. She has been so helpful and extremely nice during our conversation. I kind of had a lot of questions and she never got frustrated when I repeated some of the same questions over again. She helped me with the whole ordering process as well and I truly was so satisfied with the whole experience that I can't wait until I need more products Restroom direct sells. Thank you, Kelly, for wonderful service.

Helpful?
customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

On time and on budget

On time and on budget. Can't be much better than that in today's world. Thanks.

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Will S
Will S
1 reviews
over 3 years ago
5 out of 5 stars

Great customer support/fast shipping

I had ordered this item from another LARGE on line store twice and received the wrong item twice. Called restroom direct and actually talked with a person. Confirmed what I was ordering was correct and received it promptly..

Helpful?
Patricia
Patricia
1 reviews
over 3 years ago
5 out of 5 stars

Outstanding! The best customer service in the…

The best customer service in the industry. I had questions about products at two different planning stages. RestroomDirect was the ONLY company to provide immediate responses to my questions. The sales department knows their products inside and out. Also, they provided fantastic service for a quick delivery. Outstanding experience from start to finish!

Helpful?
Amy Wagner
Amy Wagner
1 reviews
over 3 years ago
5 out of 5 stars

Going above and beyond

Company rep called me directly to confirm my order bc I had ordered shower curtains and (intentionally) a lesser qty of curtain hooks that would typically accompany what I ordered. I found that to be pretty impressive that they followed up with me before shipping my order just to be sure I ordered what I meant to. And delivery was fast!

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over 3 years ago
5 out of 5 stars

Fast & great service

Fast & great service. I’d recommend you to anyone interested in your products.

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over 3 years ago
5 out of 5 stars

if you need xcel hand dryers get them here

I ordered 3 stainless steel hand dryers and they were at my shop in a couple of days with no special freight awesome

Helpful?
over 3 years ago
5 out of 5 stars

I ordered an LK retrofit bottle filler

When I order equipment from Restroom direct it’s always fast and on time. if I ever had a problem! Kelley would take care of it immediately and make it right this company is great to work with and the prices are fantastic .

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Lenny B
Lenny B
1 reviews
over 3 years ago
5 out of 5 stars

New Record

New Record Ordered at 1:12 PM Wednesday Order Confirmed at 1:52 Wednesday FedEx confirmed Tracking # at 3:45 Wednesday Delivered to site Friday

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Wesley
Wesley
1 reviews
over 3 years ago
5 out of 5 stars

Great service with a retrofit part!

I needed an adapter for the filter on my Elkay water cooler/bottle filler. Customer service was helpful to order the part, which arrived in just a few days! Great service.

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Luke
Luke
1 reviews
over 3 years ago
5 out of 5 stars

I would buy from them again

I would buy from them again. Prompt delivery.

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customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

Outstanding Customer Service!

Purchased a motion activated soap dispenser, and ran into an issue where a new part was needed. Restroom Direct was all over it, immediately providing a new part free in lightning speed. Customer service was just terrific! Highly recommend.

Helpful?
customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

Superb service

Very easy to navigate website, fast check out and even faster shipping. Very friendly Customer Service Rep. called to discuss shipping navigation which was nice to have the heads up ahead of time.

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