Review summary

auto car has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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KO

Karl O'Brien

1 out of 5 stars
Terrible vehicles

Don't let them give you a silver Opel Astra at Warsaw Airport!! The actual pickup etc went very smoothly. However, when driving out of the car park I noticed the orange engine management light was on. I stopped and told the young lady who handed me the car. She said to ignore the light as it is a factory fault and the car was fine to drive. 10 minutes into the journey I was having real problems getting the car into gear and the clutch was very "sticky". I decided that I would drop my wife and 2 young daughters off at the hotel then go back to swap the car as it really wasn't performing. However, I got to traffic lights, I was in the middle of 3 lanes of traffic. The car began to shake violently. The car would not go into gear and then completely cut out. I tried the engine 3 or 4 times but when it did start I could not force it into gear. Having 2 young kids in the car they became quite scared as we were sitting ducks. We called the emergency number, got out the car and removed all our luggage and waited for help. It took almost 2 hours for the replacement car to arrive with lots of apologies. I have since sent them an email to say how upsetting the whole experience was. However, the reply didn't even contain an apology. They actually told me that there was nothing wrong with the car and they hired it out to another customer. Can you believe that??? I hope the next customer isn't in the fast lane of the motorway when it breaksdown again, they might not be so lucky!! They're playing with lives!!

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SB

Stefan Bächli

1 out of 5 stars
Nur mit zusätzlicher Versicherung

Das Fahrzeug wurde im April über die Fluggesellschaft gebucht und mit der Kreditkarte bezahlt. Vor Ort mussten wir die Kaution hinterlegen und die Kreditkarte war nur 5 statt wie im Kleingedruckten auf der Seite 3 hingewiesen 6 Monate gültig. Alle anderen Möglichkeiten wurden abgelehnt und uns wurden 560.- Euro für eine Zusatzversicherung aufgezwungen. Nie wurde darauf hingewiesen was eher Täuschung und Geschäftsmodell ist. Man muss auch vor Ort nochmals ein Papier ausfüllen, dieses dient eher für die Provisionbeweis der abgezockten Touristen. Auf dem Zusatzvertrag der Versicherung war bereits alles vorausgefüllt, sie wussten schon das es hier was zu holen gab. Ganz miese masche von der Swiss unterstützten Carunion

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c

customer

4 out of 5 stars
Auto Union Greece (Preveza Airport)-…

Auto Union Greece (Preveza Airport)- would definitely use again. We were told to expect someone waiting with a sign on arrival - we couldn't find him for 10 mins which sent alarm bells ringing, however on calling the office they said to walk across the road and minibus would be waiting for us, which it was. This was the only negative experience we had. The transfer to their office is 1 min away. Our car was ready and waiting , we checked over and completed paperwork and all was fine. Drop off was quick and easy. They had minibus waiting to transfer us back.

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M

Martijn

1 out of 5 stars
Slechtste auto verhuur ooit

Slechtste auto verhuur ooit. Huur hier nooit een auto. De autoverhuur is slecht vindbaar. Bij aankomst hebben we een uur moeten wachten omdat de capaciteit niet op het aantal huurders berekend was. De auto die we meekregen maakte een absurd klapperend geluid dat vanuit de motorruimte kwam. AutoUnion was niet bereid naar ons toe te komen om het probleem op te lossen. In plaats daarvan hebben we een halve dag opgeofferd om terug te gaan naar autoUnion. Het mankement aan het voertuig is goed te verklaren. De verhuurder maakte een testrit waarbij hij de auto zo belachelijk ruig bestuurde dat geen auto het langer dan een jaar zou overleven. Bij het afleveren van de auto was de verhuurder zeer agressief en onbeleefd. Omdat er wat vervuiling door bezoek aan lokale stranden in de auto lag nam hij €50 euro van de borg in beslag. Aan de manier waarop dit kenbaar gemaakt werd blijkt dat dit spelletje vaker gespeeld wordt en dat ze op deze manier extra inkomsten proberen te genereren.

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All reviews

495 total • Write a review

Showing 91 - 100 of 491 reviews
P

Avoid- they demand to pay undisclosed fees

Avoid! They have hidden fees disclosed only on car pickup! I have ordered car with Autounion via Discovercars (broker). Paid 30 euro for car delivery. On arrival the driver asked for additional €47 euro for delivery claiming that this is additional fee for delivery on bank holiday. Refused to pay as such fee was not disclosed when placing the order for that specific date. The driver took the car back. Few hours later found car for less and without hidden fees at all. Avoid at all cost.

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C

I recently hired a car from Larnaca…

I recently hired a car from Larnaca airport, i booked a Nissan Note (or similar) manual transmission months in advance. On arrival they informed me it was an automatic! I complained and was informed that “or similar” includes the transmission!! (I have checked and that statement is false) in 50 years of driving I have never driven an auto and wasn’t going to learn at 9pm in a strange country!! Luckily we had someone who could drive but had to pay for the extra driver!! They delivered a manual drive car the next day that was 6 years old and battered! Do not use this company !!

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Hs

DO NOT BOOK WITH AUTO UNION!

DO NOT BOOK WITH AUTO UNION! Booked a car in Auckland for a week. Was a disaster! Waited 40 minutes at the airport to be collected. Was then taken to their lot and presented with the car. Left their place an hour and a half after reaching their pick up point at the airport. It was disgusting. 180,000km on it and it made so many weird noises, and was worn and dirty inside. Radio unusable as the display was so scratched. Could not drive at night as headlights so scratched. Called back after 24 hours and told nothing else available so had to keep with the full week. Took it back and told all ok and then hours later charged $200 for a tyre that had worn through as it was so old, you can see how worn the whole tyre is in the pictures but they say it is damage. So they gave me an unsafe, dirty, only partially usable car. There is a reason they may come up cheaper than the other main companies, do yourself a favour and pay the extra for peace of mind. Also be wary if you are over 70. Saw another customer who had made a booking, but hidden away in the t&cs is info that their “standard” insurance does not cover him and he has to pay another $250 at the desk. This is something that I feel that should be raised at time of booking when drivers age is entered!

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C

The worst car rental company ever used

The worst car rental company ever used; very unprofessional ; very arrogant; terrible service ; car rented with oil change alarm; the staff was extremely unpleasant and on top of that terribly unorganized; I’m a CEO of a large company I will never recommend such a bad service and I would be ashamed to be related to such an unprofessional business at any level. NEVER again. Don’t use them.

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C

It took three cars over 1.5h to leave the shop and it didn't get better

Came to get a car in Auckland - They are ok if you check every single part, inside out (not kidding) or buy their rather expensive insurance because the slightest damage will result in exorbitant charges to your credit card. The first car - 0 threat on the tires, damaged mirror, broken seats, second - Screw on the tire - had to return after 15 min - they were reluctant to exchange, third car cracked mirror - I broke it more and then came the invoice - triple the price of an original mirror, not tax ID or company address on the invoice. The invoices they provide is at best dubious,

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CÖ

Wir haben vom 19.12.23-09.01.24 über…

Wir haben vom 19.12.23-09.01.24 über Booking.com ein Fahrzeug am Flughafen İzmir angemietet. Wir wurden von einem Mitarbeiter der Auto Union ohne Wartezeit abgeholt und zu unserem Fahrzeug begleitet. Hier wurden wir von Herrn Ömür bestens beraten und haben sogar ein Upgrade bekommen. Das Fahrzeug war gepflegt und neuwertig. Es gab nichts zu beanstanden. Die Rückgabe erfolgte wieder unproblematisch am Flughafen. Wir werden wieder bei Auto Union buchen. Vielen Dank!

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F

No travel to South Island (NZ)

When picking up the car at the Auckland (NZ) airport, I was told that the car could not be taken to the South Island, or a NZ $1500 fee would apply This was not disclosed in the terms and conditions I accepted when I reserved the car; furthermore, cancelation at the counter would have resulted in the entire rental amount being forfeited. When I e-mailed AutoUnion a day later asking that they waive the South Island fee, as it was not disclosed in the booking, and that I was given no choice (as per the reservation I would have lost the payment had I canceled at the counter), they only indicated that I could return the car for a refund -- which I was unable to do given my itinerary. Consequently, to continue my trip as planned, and not lose out on my lodging reservations, I had to rent a second car from another firm to go to the South Island. The terms and conditions presented at pickup are the most restrictive I have seen for a rental car firm and include a number of clauses I have never seen anywhere else (e.g., no driving on dirt roads). Anybody renting from AutoUnion should request a copy of these in advance. The vehicles AutoUnion rents are high-mileage used cars imported from Japan. My car had 155,000 km, with fading paint, a speedometer that was inaccurate, and a habit of not starting every fourth or fifth time. The staff were pleasant and the facility clean, but to present a different set of terms and conditions from what was accepted at reservation when a customer shows up is unacceptably sloppy/shady -- hence the one star.

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M

My experience with AutoUnion has been catastrophique

My experience with AutoUnion has been extremely disappointing. Renting through their website, I encountered a persistent mechanical issue with the car I had rented. Despite sending dozens of emails over a period of five weeks, their response was limited to empty promises, stating that their 'local partner' would contact me, which never materialized. The lack of support and responsiveness to a serious mechanical issue raises doubts about their professionalism and commitment to customer satisfaction. An experience to be avoided, and I share this in the hope of preventing similar disappointments for others.

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M

Une journée facturée pour 2h de retard

Déjà j'ai été obligée de prendre une option à 25 NZD par jour du fait que ma carte visa n'était pas à crédit. Mais ce que j'ai le plus mal vécu, c'est que pour être arrivée à 1.50 pm au lieu de midi à cause d'un embouteillage suite à un accident, AutoUnion car m'a prélevé 108 NZD, soit une journée de location supplémentaire alors que personne n'attendait la voiture et que je l'avais moi-même prise à 4 pm le premier jour de ma location. C'est du vol.

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V

AutoUnion Grecia, Corfu

Al principio nos dieron un coche equivocado, la señora salió atrás nuestro gritando para que nos devolvamos a coger el coche correcto. Y el coche que nos habían dado se nos rompió al día siguiente, en menos de 24 horas, y tuvimos que pagar 1400 euros por sus reparaciones. En reparar el embrague y dos partes del coche más, no se como es posible romper el embrague en menos de 24. Aparte el trato fue pesimo, siempre fueron bordes y no saben tratar los clientes con amabilidad

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