ATG Tickets is a leading online platform for purchasing theatre tickets across the UK, catering to a diverse audience of entertainment enthusiasts. With access to over 40 theatres, the company specializes in providing tickets for a wide range of performances, including plays, musicals, concerts, and comedy shows. Customers can enjoy transparent booking fees and direct ticket purchases from venues, ensuring a straightforward buying experience. The platform offers a variety of ticket options, catering to different budgets with prices starting as low as £15. ATG Tickets also features exclusive benefits for members and regularly updates its offerings with new shows and performances. This focus on customer service and a wide selection of entertainment options makes ATG Tickets a preferred choice for theatre-goers seeking memorable experiences.
ATG Tickets receives overwhelmingly positive feedback for its exceptional customer service and efficient booking process. Reviewers frequently highlight the helpfulness of staff members like Sayeda, Emma, and Alice, who provide friendly and professional assistance, making ticket exchanges and bookings straightforward.
Many customers appreciate the quick resolution of issues, such as reissuing tickets and applying vouchers, often receiving immediate support when they encounter problems. However, a few negative reviews mention frustrations with the booking process, particularly regarding the application of gift card vouchers, which some found confusing. Despite these isolated complaints, the overall sentiment remains highly favorable, with most consumers praising the service quality and responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I made a ticket exchange request on a Friday evening - I was expecting to wait for a written response a few days down...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Entertainment & Events.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: ATG Tickets is #1 of 5 on overall rating in this group.
60 reviews of ATG Tickets. Filter by what matters to you.
Contacted ATG membership today and spoke to a very helpful gentleman called Johnny. I've never received my membership card since joining and I struggle at venues to get discounts without it. ( I requested replacements twice as the original never arrived). He has assured me another card will be sent out so I can only hope.
I usually book tickets online through the ATG website but as I had Theatre Tokens to use, this wasn't possible as they can only be redeemed in person or by phone. I checked online first for the date and seat I wanted and then phoned the ATG box office. It was all very smooth & easy. As an ATG member the booking fee was waived and I was able to use my Theatre Tokens. Price was much cheaper than going through other tickets companies too.
I spoke to a lovely gentleman called Mitchell, he was so helpful and explained everything clearly to me, he did his best to get the best outcome for us when needing to exchange our tickets due to unforeseen circumstances
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ewan was very polite and helpful in helping us obtain our theatre tickets. Thanks again Ewan.
Easy to book and very professional and helpful customer service agent. She patiently took me through all options available. Thank you Maya!
Ewan was knowledgeable and very helpful. She explained the application process and even telephoned nimbus to help us to get the tickets we wanted within a couple of hours. Earlier guy I spoke to was not great, but Ewan more than made up for it and so glad I rang again.
Amazing, imaginative and brilliant acting by all. Thanks for such a good production to everyone of you
Eve helped me with my theatre tokens to book some amazing shows coming up this year and all I can say is that she was absolutely amazing! Honest, funny, relatable and a joy to speak to whilst the booking took place. She is the reason why AGT Tickets are fabulous. Thank you Eva!
Excellent very helpful
Thank you Luke for your help and patience with redeeming some theatre vouchers snd booking tickets. We now have a way forward.
Matt from ATG was very helpful, kind and quickly fixed our problem. Thank you!
Katie did all the work online for me as I prefer to speak to a living person. She was absolutely marvelous and took all the stress of booking on line for me It was a pleasure to speak to lovely who made it easy booking for a show. Thanks Katie .
The whole process from start to finish was wonderful. I was enquiring about access tickets & Kirsty - the operative I was put through to couldn’t have been more charming & informative. She was able to guide me through the process & as I’d never been to the New Wimbledon Theatre before & she had she was able to make informed comments relating to my queries regarding views from seats in particular areas. The process was smooth & stressfree & we are now looking forward to visiting. Kirsty also pointed out additional information regarding steps & easier access areas. She was brilliant! Thank you.
Katie was very helpful in responding to my questions and helped to book tickets with me while on he telephone.
ATG Tickets is a leading online platform for purchasing theatre tickets across the UK, catering to a diverse audience of entertainment enthusiasts. With access to over 40 theatres, the company specializes in providing tickets for a wide range of performances, including plays, musicals, concerts, and comedy shows. Customers can enjoy transparent booking fees and direct ticket purchases from venues, ensuring a straightforward buying experience. The platform offers a variety of ticket options, catering to different budgets with prices starting as low as £15. ATG Tickets also features exclusive benefits for members and regularly updates its offerings with new shows and performances. This focus on customer service and a wide selection of entertainment options makes ATG Tickets a preferred choice for theatre-goers seeking memorable experiences.
This profile hasn't been claimed by the business owner.
