ATG Tickets is a leading online platform for purchasing theatre tickets across the UK, catering to a diverse audience of entertainment enthusiasts. With access to over 40 theatres, the company specializes in providing tickets for a wide range of performances, including plays, musicals, concerts, and comedy shows. Customers can enjoy transparent booking fees and direct ticket purchases from venues, ensuring a straightforward buying experience. The platform offers a variety of ticket options, catering to different budgets with prices starting as low as £15. ATG Tickets also features exclusive benefits for members and regularly updates its offerings with new shows and performances. This focus on customer service and a wide selection of entertainment options makes ATG Tickets a preferred choice for theatre-goers seeking memorable experiences.
ATG Tickets receives overwhelmingly positive feedback for its exceptional customer service and efficient booking process. Reviewers frequently highlight the helpfulness of staff members like Sayeda, Emma, and Alice, who provide friendly and professional assistance, making ticket exchanges and bookings straightforward.
Many customers appreciate the quick resolution of issues, such as reissuing tickets and applying vouchers, often receiving immediate support when they encounter problems. However, a few negative reviews mention frustrations with the booking process, particularly regarding the application of gift card vouchers, which some found confusing. Despite these isolated complaints, the overall sentiment remains highly favorable, with most consumers praising the service quality and responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I made a ticket exchange request on a Friday evening - I was expecting to wait for a written response a few days down...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Entertainment & Events.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: ATG Tickets is #1 of 5 on overall rating in this group.
60 reviews of ATG Tickets. Filter by what matters to you.
I made a ticket exchange request on a Friday evening - I was expecting to wait for a written response a few days down the line, but instead I was called by Ben, that evening, who was so kind, helpful and efficient and completed my exchange request within minutes. I was very impressed with the service provided!
Sayeda was extremely helpful. She is a credit to your company
Deleted my ticket by mistake and ATG customer service sent it out again quickly with no faff. Also pointed me in the direction of the app which is where they are now safely stored! Great customer service, fast efficient and problem solved 5 stars from me!
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Just booked some tickets with Hannah’s friendly and professional help on the accessibility line. All very straightforward and Hannah was very helpful at explaining each stage of the process. Hoping future shows we may be interested are available via ATG as so simple to book. Thank you.
I needed to exchange on a booking due to illness and the ATS online exchange site was having some teething issues. Rung and spoke to someone and it was one of the best theatre ticket booking experiences I’ve had. The person I spoke to was patient and thorough in seeking an alternative date for me. I will definitely look to use ATS in future, if this is the level of customer support I receive.
Was looking to change the date of a show, was very pleased to find out that I could. Person I spoke to on the disability line was very helpful and accommodating.
Had a problem applying a voucher with having a NHS discount. The young lady couldn’t have been more helpful. All sorted and tickets booked
Just made an amended booking with Emma, she was amazing. Very efficient and made the change effortless.
Tickets booked for the savoy theatre. Despite a bit of a wait , when we were allocated a customer service team member, Matt was great. Super helpful.
Booked tickets to Woman In Mind, using Theatre Tokens. Spoke to Eva, who was quick, efficient, friendly, polite and helpful. I was very pleased with the process and transaction. Had my order repeated back to me to ensure all boxes were ticked!
With thanks to Eva, I was easily able to purchase tickets for two plays. She was both friendly and professional at all times.
Easy to book tickets, I had a query and it was answered helpfully and timely, great service.
Alice was able to direct me to the very suitable seats for a Paddington performance at the Savoy Theatre. My wife has some walking difficulties and Alice helped we find the seats. Thank you Alice.
I had to wait a while to speak to a representative but once I was put through and spoke to your representative she listened to what I wanted and sorted it all very quickly and efficiently.
Easy to exchange tickets, very helpful
Our Paddington ATG tickets were booked today with fantastic advice & knowledge on where would offer the best view for our first experience at a London venue. My daughter has an access card & as I already have an account which saved us going through that process & were able spend time talking about the show. My daughter had a lovely chat with Lisa also listening to our conversation about seating & giving her a choice of row also end or middle seat's. Lisa did offer to look for other shows we might be interested in but will look what's on at a future date.
ATG Tickets is a leading online platform for purchasing theatre tickets across the UK, catering to a diverse audience of entertainment enthusiasts. With access to over 40 theatres, the company specializes in providing tickets for a wide range of performances, including plays, musicals, concerts, and comedy shows. Customers can enjoy transparent booking fees and direct ticket purchases from venues, ensuring a straightforward buying experience. The platform offers a variety of ticket options, catering to different budgets with prices starting as low as £15. ATG Tickets also features exclusive benefits for members and regularly updates its offerings with new shows and performances. This focus on customer service and a wide selection of entertainment options makes ATG Tickets a preferred choice for theatre-goers seeking memorable experiences.
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