Review summary

Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

OO
Smooth assistance

Smooth assistance. Problem solved.

Great service!

Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!

WR
Had an issue with logging in

Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you

Once I got through to Amanda through an…

Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.

Company details

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All reviews

1,000 total • Write a review

Showing 211 - 220 of 996 reviews
TL
5 out of 5 stars

Great

Great, friendly customer service. They dealt with my issue promptly. Really happy with the service.

Date of experience: October 11, 2024

L
5 out of 5 stars

Change direct debit

Change direct debit was so easy and simple. Very quick service.

Date of experience: October 10, 2024

Sd
5 out of 5 stars

I asked a question out of working…

I asked a question out of working hours, they got back to me the following day and resolved my issue promptly and politely

Date of experience: October 7, 2024

KB
5 out of 5 stars

Just like to say the response I got…

Just like to say the response I got from this company was brilliant Zoe and Nickie were very helpful professional and polite and they both dealt with what I asked for almost immediately and that is hard to find these days. Well done Ashbourne and thankyou. Kim Brant

Date of experience: September 27, 2024

J
5 out of 5 stars

Fast and Efficient Customer Service - Live Chat

Fast customer service through live chat, Elle was swift and efficient and provided good help in helping me close my account.

Date of experience: September 27, 2024

MN
5 out of 5 stars

Thanks Sophie

I dealt with Sophie from Ashbourne Management via text regarding my membership. She was very swift and polite thanks again!

Date of experience: September 26, 2024

AB
5 out of 5 stars

Great service

Great service, fast and easy

Date of experience: September 26, 2024

R
5 out of 5 stars

Super speedy response when I needed…

Super speedy response when I needed assistance with a payment. Elle replied quickly and with a clear guide as to what to do, and was friendly polite and efficient.

Date of experience: September 26, 2024

JW
5 out of 5 stars

Direct Debit issue resolved.

Spoke to Sophie G about a direct debit query. She quickly resolved my issue. And gave me a smiley face which was sweet.

Date of experience: September 26, 2024

D

DF

US

5 out of 5 stars

Holly was prompt and professional

Holly was prompt and professional, very easy process to switch my direct debit date.

Date of experience: September 23, 2024

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