American Freight Furniture, Mattress, Appliance

If we could, we would give 0 stars or negative stars. We purchased an appliance the morning of August 2 nd, 2021. We were not told that we had to pick up the item prior to the store’s closing time in Morrow, GA. In addition, my husband called prior to the long drive to verify the closing time and was told that the store closed at 8:00 pm. He arrived a little after 6:30 pm and was told by the supervisor she could not give him our item because it was after 6:00 pm. He appealed as no one told him he needed to pick up the item by 6:00 pm, but the supervisor stated she would not or she would lose her job.We called customer service for assistance. The calls all disconnected. The supervisor, Alicia, lied and told a customer service representative that she told my husband, when he called prior to the journey, that he would need to get there by 6:00 pm! Frustrated by her rogue behavior, we called back to cancel her order, only to be notified that our order was already cancelled! Apparently, the supervisor, or a woman named Alicia, cancelled the order, lying that she received authority from a woman. I never spoke to her. Now I am still waiting after 1 1/2 hours to speak to the customer service representative supervisor.

Great place to get appliances. Some very nice brands often with only scratches on the side. SRP checked out for everything I saw and the discounts are significant. Shaji was a terrific sales person. Advising and helping along the way.

Terrible customer service. I ordered a couch that was to be delivered Sunday August 1. Not delivered. I called the office. They indicated there was an error and it did not go out. Ok fine. We will make sure it is the first delivery tomorrow. 5:20 pm., still no delivery. No call. Stay away from this scam place.

I got my bedroom and kitchen set there and Monique was very helpful and Joseph was really amazing at being very careful with putting things on my truck. Best place I've been so far definitely will be going back.

Monique LePage is well rounded and very helpful. She takes her time; and knows exactly what I need just by listening. Joseph Noe was an amazing help loading up the truck and very careful so nothing was damaged. I highly recommend my family and friends to stop in and get what they need or want with care. Thank you again American Freights Team

I went in the store yesterday looking for furniture and the sales guy Kevin was awesome. Even stayed over to help with my purchase.

In January, 2021 I ordered a new 27" GE oven/microwave combination from a local CA vendor. I was told about delays due to Covid. Then the wrong model was delivered in April and my old oven removed. Every month I was told there would be another month delay. Finally, the exact model I needed was found as a floor model at American Freight in Colorado. Laurie was extremely helpful in addressing my concerns re: warranty protection, parts included, and delivery specifics, and made sure my order was complete before hanging up. Laurie provided outstanding Customer Service!

Airport Highway location is AMAZING! Beverly was the best costumer service and I really appreciated her help/honesty.

I want to give a shout out to Mr. McCandles and to Aziz they were wonderful about fixing my washing machine, they gave me a new one, any one I wanted, had it delivered and installed! They really do try to fix a problem when your not satisfied!!! God bless them and I'm very grateful Sincerely, Bonnie Lawhorn

This place is a HUGE RIP OFF! Do not purchase from here they are way to expensive for the reject products they sale. Do not get me started on the finance company they use, you have to pay an extra $45 to pay your bill.

This place is a complete ripp off!!! My son bought a washer and dryer paid way too much from delivery and set up plus the dryer was defective. They reluctantly brought another dryer and did not connect it up properly and parts were missing. It became disconnected because of the missing part and could have caused an explosion, had the dryer been running. I want nothing more to do with this company and its over priced defective merchandise. I suggest they leave my son alone and work this out with consumer protection agency.

It has now been over four months since we ordered a dryer. Upon hooking it up, the delivery company determined was too damaged to use and took it back to the store. Meanwhile, our money was NEVER refunded. We have tried numerous times to contact the store directly only to be ignored. We contacted customer service only to be provided false promises, no follow up and have yet to receive a refund because they "haven't been able to confirm with the store." The store manager and employees have obviously make it a practice to provide false promises with zero intention to follow through so they can insure their profits. Criminal fraud! BEWARE!!

Staff acceptable in complying with our needs. Great to get what we needed without waiting three weeks which is what we were promised by big box stores. Holiday, Florida store just opened so they had to used to new company compliances. Their delivery has much to learn. Used inexperienced personnel and delivery methods that must be updated to compete.

I purchased a couch from the Delaware, Ohio location. It took a long time to arrive due to Covid-slow downs. They were very helpful and kept me posted. They even were able to transfer from another store. I would recommend American Freight for anyone looking for good customer service and reasonably priced furniture.

I purchased an appliance from Jeremy and was impressed on how he answered all my questions and did not try to change my mind on what I wanted he explained each products difference's and was very professional

This is a great furniture store. Excellent customer service. Kia was nice sweet patient Ill will be visiting soon.

Mary at the Athens locations was very friendly and knowledgeable about everything I asked. Thanks American freight. I most definitely will be back

Ordered a mattress online Sunday 5/16 states in stock & to pick it up. My husband went to the store same day around 3:30 only to be told it wasn't in stock. Manager Matt told my husband I'll call you tomorrow & let you know what's going on, guess what NO Call. Tuesday spoke to Matt was told I would get a refund in 3 to 5 business days which was 5/21. No refund came, no call. I called again 5/24 Matt said he would take care of it. On 5/26 eighth business day I went to the store to raise cane. Matt chickened out dealing with me, sent Vickki. I left the store with paperwork being told within 15 minutes my bank should show credit pending. Bottom line I will never do business with them again & recommend you to stay away from them. Last year my mother n law had problems with a fridge. Bought new in box only to receive a fridge with damage to the front.There are many stores that will appreciate your business and treat you right.

When I was in Florida earlier this year I saw a Lane recliner in one of the stores I loved. Unfortunately, the store in Bowling Green, KY was out. The salesman- Michael- kept me informed and let me know when one was available. Absolutely love my new recliner!!

I purchased a mattress from the Bowling Green, KY store at the beginning of the year. Salesman (Michael) was very friendly and helpful. My mattress is very comfortable. Very pleased with my purchase. I would recommend to others.