Review summary

Alinta Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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I would like a simple form to complete…

I would like a simple form to complete with details of payment options /direct debit etc

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Very excited about the change of supplier

My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company

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All reviews

547 total • Write a review

Showing 11 - 20 of 543 reviews
NT

It Pays to shop around

After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural to the outer suburbs of Newcastle. I’ve been charged an extra 100c more than competitors. It honestly pays to shop around!!

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GS

The young lady was most helpful &…

The young lady was most helpful & friendly

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P

There is no way to put lower stars

There is no way to put lower stars. DO NOT use alinta energy, they have taken 2 1/2 months to install a gas meter. Zero comms, zero care factor. This has caused significant delays, and after ringing to find what the hold up is, refused to transfer me to complaints/escalations, as they 'think we have a solution so we will reject your complaint'! Go with AGL, save yourself months of worthless frustration!

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BG

All explaned very well and understood

All explaned very well and understood

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MY

10 weeks to transition our Gas account…

10 weeks to transition our Gas account is unacceptable particularly without pre advice .You have probably had a price increase since I agreed to move !!!

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DP

To be honest it is very simple and easy…

To be honest it is very simple and easy to set up the account.

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P

The customer service guy was excellent…

The customer service guy was excellent went through my stuff with ease and very professional approach in everything Makes life easier Thank you

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S

Ease of making the change online

Ease of making the change online

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