ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.
ACIS Educational Tours has a positive customer experience.
ACIS Educational Tours receives high praise from many customers, who highlight the exceptional planning and execution of their trips. Reviewers frequently commend the knowledgeable and friendly tour guides, as well as the centrally located hotels that enhance the travel experience.
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Many express satisfaction with the well-organized itineraries, noting that their trips to destinations like Paris, Costa Rica, and Italy were memorable and enriching for students. However, some customers report issues with trip cancellations and delays in refunds, which have caused frustration. Despite these concerns, the overall sentiment remains positive, with a significant majority of travelers expressing their intent to continue using ACIS for future educational tours.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
737
100%
+0.5
● Low
4.6 / 5 overall
=
737 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9▲ 0.5
12-month avg
4.7
All-time
4.6
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
3
Sep 24
5.0
1
Oct 24
4.5
6
Nov 24
—
0
Dec 24
5.0
1
Jan 25
5.0
1
Feb 25
—
0
Mar 25
4.2
5
Apr 25
5.0
2
May 25
—
0
Jun 25
5.0
4
Jul 25
4.9
7
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 440 positive reviews
Helpful support21%
94 mentions
Customer service17%
74 mentions
Fast & efficient7%
32 mentions
Professionalism7%
32 mentions
“I can't imagine traveling with a better company”
On “Helpful support” · Jul 14, 2025
Top complaintsof 54 negative reviews
Refund69%
37 mentions
Cancellation67%
36 mentions
Payment issues33%
18 mentions
Customer service24%
13 mentions
“When ACIS canceled the trip, they promised a full refund”
On “Refund” · Mar 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
To say that planning a trip in the midst of a pandemic is challenging is definitely an understatement. It is in these times that ACIS truly shines! My interactions with ACIS staff have just given so much confidence that I can seriously say I am able to "seat back and relax" knowing that we are in such good hands.
I recently traveled on a teacher convention to Budapest Hungary. This was my 8th convention and probably the most amazing one ever. The trip was perfectly planned, the ACIS staff and the tour leader Peter Ede were exceptional! Everyone was so happy to be back traveling, and of course, Budapest is always fun and breathtaking!
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I have been traveling with ACIS for more than 20 years and I believe that it’s a truly outstanding company. ACIS has done a terrific job during these difficult times. The professionalism, experience, and dedication of the staff has enabled the company to overcome challenges and to continue offering the best travel experiences in the industry. I’m very much looking forward to our continuing work together!
ACIS is simply the best of the educational travel companies out there. The quality and care is always consistent. We will never use another travel company! Thank you for always making each tour a success.
ACIS consistently provides a top notch tour. Hotels are centrally located and clean, tour guides are friendly and extremely knowledgeable, restaurants are accommodating and unique- would never travel with any other company!
I have been traveling with ACIS for 15 & they always do the best they can. Time after time I am extraordinarily impressed with how they manage situations. The pandemic was no small task! The way they navigated - helped with refunds & or rollovers & rescheduled my group was absolutely top notch. All my travelers were super pleased with the service & very generous return policies.
I recently just returned from a global teachers conference in Budapest (level 4 - travel alerts) and ACIS did an absolutely magnificent job.
Overall they are an amazing tour company all around from their knowledge helpful & supportive staff to the services they provide. The centrally located accommodations and all activities always have the travelers (kids & parents) in mind for a fun, good time! They are fantastic with planning all the details! I was impressed with them when I began many years ago & I become more impressed as time goes by!
ACIS has been amazing at providing and facilitating wonderful travel experiences for our students. They have modernized the ways students register thus making it easier, convenient and faster.
ACIS is simply the best student travel company out there. During the past three decades I have led 45 trips with my students. Before I discovered ACIS, I organized educational adventures with several of the other student travel companies but after one of those organizations left my students and me stranded in a third world country, I switched to ACIS and never looked back. In terms of overall educational value ACIS has no peer. Their tour managers are the best in the industry as are their rigorous standards for safety and security, the quality and location of their restaurants and hotels, their commitment to diverse educational groups of all sizes, and their incomparable guaranteed protection plans. My students are my precious cargo and I trust ACIS to provide them with the best educational odysseys imaginable.
I have never had anything but exceptional service and experiences with ACIS. Both the US and staff abroad have always exceeded my highest expectations. In planning for our upcoming 2022 trip, once again ACIS has raised the bar. Their attention to detail is unsurpassed to ensure both the safety and memorable travel experience for all of us. I trust ACIS implicitly, and that is the highest praise that I can bestow on anyone or any company!
This is a great company! I have taken amazing trips with ACIS with their sports program as a softball coach. Everything is top notch. They give us wonderful leaders and they take care of so many little details.
Phenomenal staff! Throughout this entire nightmare of Covid, they have shown nothing but class and been there to help guide me and my students the whole way through!!! Thank you ACIS!!!
ACIS was a rock star for me when I took a softball team to play in Italy. As a History Teacher, we were at many historical sites, they did a great job with our accommodations, and hit a homerun with my students for dining and being part of the fantastic culture of Rome, Florence, and Naples. We were placed in good hands with our tour guide, Julia, and our bus drivers. I would definitely take another tour with ACIS. My contact at ACIS, Tom Heigham, was able to answer every question I had, and he kept me apprised of everything I needed to know for my players. My thanks for making these experience easy for all of us.
Yes, ACIS rocks!
ACIS is the most attentive and knowledgeable travel company I have ever worked with. I'm a Spanish teacher who enjoys travelling with students and their families, and I wouldn't go with any other company. Many of my colleagues have said the same. Unlike some other travel companies, ACIS takes care of every detail of your trip from start to finish, and I've always been pleased with the tour managers, tour guides, hotels, bus drivers, food, . . . really everything. They also worked with every traveller who had to cancel during Covid to ensure that families received all of their money back. ACIS is truly the best company to use when traveling with students.
ACIS Educational Tours is a provider of educational travel opportunities designed specifically for teacher-led student groups. The company focuses on creating enriching travel experiences that empower educators to expose their students to diverse cultures and global perspectives beyond the classroom. Through a variety of customizable tour packages, ACIS aims to enhance students' learning through real-world experiences, fostering personal growth and cultural awareness.
The primary customers of ACIS are teachers, school administrators, and educational institutions seeking to organize meaningful travel experiences for their students. With dedicated program consultants and experienced tour managers, ACIS ensures that every aspect of the trip is well-planned and executed, allowing educators to focus on the educational aspects of travel. By prioritizing safety, educational value, and logistical support, ACIS Educational Tours strives to offer exceptional student travel programs.