Review summary

Accent Clothing receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service.

Based on reviews, created with AI

See what reviewers are saying

C
Another great purchase …

Another great purchase from accent clothing rapid delivery great phone service to clear up a address issue, and top quality clothing very happy customer

Customer Service / Returns

I purchased a Belstaff Gillet from Accent at a very competitive price - unfortunately the item had been mislabeled by Belstaff and had to send it back - customer service from Accent was great - Lisa who dealt with my inquiry/ return was extremely helpful - will definitely use again

Flower Mountain Yamano 3

Had the exact items I was looking for with a great value discount. Great service dispatching items & keeping me notified of delivery. Couldn’t be happier

C
Amazing customer service from Ola and…

Amazing customer service from Ola and the team, I wanted an exchange and couldn’t do this through the website - but the team sorted it out quickly, painlessly and in super efficient time - can’t wait to receive my items that are already en route 👏👏👏👏

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All reviews

100 total • Write a review

Showing 1 - 10 of 96 reviews
bW
1 out of 5 stars

Company cancels orders with no proper explanation.

Seems like similar issues, they entice you with sale items and give discounts but then cancel your order two days later. It’s almost like they want you to buy something else as they offer 10% off in the cancellation email. I will not be using the scam site again, as I need shoes to actually be sent. No doubt I will receive a response saying that they tried to fulfill my order and that they don’t like to cancel orders but it seems to be pretty normal looking at other reviews. ACC1088743

Date of experience: February 18, 2025

AG
5 out of 5 stars

Good Comms and delivered on time…

Good Comms and delivered on time ....just all good

Date of experience: November 22, 2024

C
1 out of 5 stars

Cancel orders without explaining why. Waste of time.

Sent me an email confirmation that my order had been cancelled but I hadn't cancelled it. Phoned customer service to find out what was going on and told that they had sent me an earlier email saying the item was out of stock. They hadn't. I checked my junk folder and there wasn't any notification email anywhere. Bought the item as a gift so this was a real inconvenience and a complete waste of time. Needless to say, I won't be using this company again.

Date of experience: November 18, 2024

ph
5 out of 5 stars

Brilliant customer service

Brilliant customer service, the Lady I spoke to was so helpful yesterday, my new Aquascutum shirt arrived today as she promised,, can’t thank her enough…

Date of experience: November 16, 2024

IM
1 out of 5 stars

Purcahsed 2 grey Beanie hats one for a…

Purcahsed 2 grey Beanie hats one for a present for a friend, via the Ebay shop On 21st Aug. Estimated delivery 24- 28th Aug. 10 days later no goods. I've contacted the seller twice and been on the Ebay page to check for updates....nothing. Today, I tried to telephone them. The phone on the Ebay site doesn't exist, so I tracked down another number on their website .... but no one answered. Of course, the money was removed with great efficiency from my bank account on the day of purchase. I would caution you about purchasing anything from this company. Edit: Ive phoned them now. Nothing to do with us was the answer. Its a different department that deals with this. I'll pass it on they said........surprisingly still no news and no refund and no goods. Edit: I've provided the additional information you require.......still no goods, no refund, no action. CLOWNS !

Date of experience: August 31, 2024

NB
1 out of 5 stars

WARNING

WARNING. They’re taking online orders, but not fulfilling them. There’s no update, no shipping, no response, no refund. Edit: Why is this the only place that Accent Clothing are responding? Please respond to my email and messages first, urgently fulfill my order or provide a refund. Edit: I’ve already provided the order details as requested. Last email sent Saturday 31st August 10:15am. Stop giving a misleading narrative on a 3rd party site.

Date of experience: August 31, 2024

SM
5 out of 5 stars

I found the exact shoes I wanted at a…

I found the exact shoes I wanted at a very good price. They arrived quickly and well packaged. Well done all round

Date of experience: August 8, 2024

MW
5 out of 5 stars

Great

Great service and a really good deal because of the sale.

Date of experience: July 15, 2024

A
5 out of 5 stars

Came across them online

Came across them online. Order came really fast. Happy customer

Date of experience: July 4, 2024

CS
5 out of 5 stars

New Jeans service

Great service, order came quickly, everything very smooth 👍

Date of experience: May 24, 2024

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