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HomeHome & GardenThe Wooden Furniture Store Reviews
The Wooden Furniture Store logo

The Wooden Furniture Store Reviews

4.363636363636363 out of 5 stars
4.363636363636363 out of 5 stars
4.4
|Great|33 reviews

Last reviewed 3 months ago

TrustScore

4.4
4.363636363636363 out of 5 stars
Great
5 out of 5 stars
25
4 out of 5 stars
1
3 out of 5 stars
4
2 out of 5 stars
0
1 out of 5 stars
3
33 reviews in total

Review summary

The Wooden Furniture Store generally receives positive feedback for its high-quality furniture and excellent customer service. Many reviewers express satisfaction with their purchases, highlighting the beauty and solid construction of items like console tables and sideboards. Customers appreciate the attentive service, noting that the staff is helpful and responsive, particularly when handling returns or exchanges. However, there are significant concerns regarding the delivery process, with several consumers reporting delays and poor communication about order statuses. Some express frustration over the lack of timely updates, which detracts from an otherwise positive shopping experience. Despite these delivery issues, the overall sentiment remains favorable, with many recommending the store for its product quality and service.

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Based on reviews, created with AI

See what reviewers are saying

Stephanie O
Stephanie OFeatured

3 months ago

5 out of 5 stars

I'd bGreat Table, Great Customer Serviceeen looking to buy a dark wood…

I'd been looking to buy a dark wood console table for some time. Most of them were ridiculously expensive; and then I came across The Wooden Furniture Store. It was extremely easy to order the table... See more

Theodora Clark
Theodora ClarkFeatured

Over a year ago

1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. This has been, without a doubt, the worst purchasing experience I’ve ever had. Timeline of This Nightmare Order: 15/01 – Placed my order, expecting delivery within... See more

Guy Kean
Guy KeanFeatured

Over a year ago

3 out of 5 stars

'Not for men' large shoe store

Bought a large shoe store. Well made piece of furniture but the largest men's shoes that fit is size 8, which is quite small for a man. Anything size 9 upwards is a non-starter

Julie
JulieFeatured

Over a year ago

5 out of 5 stars

I ordered a console table

I ordered a console table, whilst beautiful it didn't go in my livingroom. I contacted The Wooden Furniture Store and within a week it was collected, within another week I had a full refund. Totally h... See more

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B Bagley
B Bagley
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Very good service

Brilliant service from placing my order, to having my furniture delivered on the day they said.

Helpful?
Julie
Julie
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Speedy Quality

My order was processed and delivered to my door within a week. I am very happy with the products ordered and would shop with wooden-furniture-store.co.uk again

Helpful?
Lynne OConnor
Lynne OConnor
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Family Heirlooms of the Future

This solid wood coffee table is beautifully made, timeless and clearly designed to last forever. It arrived extremely well packed to avoid any possible damage in transit and now takes pride of place in the living room.

Helpful?
Eric Mahoney
Eric Mahoney
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Most helpful people ever

Mine was a difficult transaction due to time constrainta. Clare was most helpful and everything went exactly to plan. Great Service

Helpful?
Hannah warry
Hannah warry
1 reviews•New Reviewer
over 12 years ago
1 out of 5 stars

Waited months for order then on delivery, couriers threw box over gate badly damaging item

We patiently waited 3-4 months for a bedside table for our daughters room. Finally we had notification at 4:30 pm one day that It would be delivered next day and we needed to be in to sign for it. We were unable at that late notice to be around so we requested it be delivered to a neighbour. When we returned we found the box on the other side of our locked gate lying on its side. It looked like it had been thrown over our 6ft high gate. As the delivery note from the couriers stated that the box had been left on the back porch rather than with a neighbours it is clear hat it was dpd who left the parcel in this state and not our neighbour. When we opened the box we found the side of the table had broken off and it had also cracked. We are extremely frustrated that having waited so long for the order that it turned up in the state if did. We will be calling customer services tomorrow to complain and would warn others of this situation.

Helpful?
Pam Stevens
Pam Stevens
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

My hallway is clutter free !

I was tired of seeing rows of shoes in the hall....it always looked so untidy. I ordered the shoe cupboard and am delighted with it. It was delivered at the time and date advised. It is a very stylish and well made piece of furniture as well as being practical. Wish I had bought one years ago!

Helpful?
Cindy Macpherson
Cindy Macpherson
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

All my office needs in one unit

I bought the Large Hidden Office Oak Twin Pedestal Desk from the Wooden Furniture Store when I started up my home business. I was delighted with the service I received, the value for money and the versatility of the unit. It hides away my PC, printer and all the unsightly wires, and doesn't look out of place in my Victorian home.

Helpful?

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Alex
Alex
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Great stuff.

Great service. Great products.

Helpful?
Rachel
Rachel
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Lovely furniture. Helpful service. Speedy delivery.

We recently bought a lovely oak TV cabinet from the Wooden Furniture Store. The cabinet is sturdy and made of good oak. We're really pleased with it and the quality is fantastic. The service was also good. I managed to enter our details incorrectly when ordering it and was helped quickly to sort out the problem. The TV cabinet arrived within a week and the delivery company was great. We were able to choose a delivery slot that worked well for us and it turned up on time. All in all, it's been a great experience and I would definitely recommend the Wooden Furniture Store to friends.

Helpful?
James
James
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

lovely set of tables

5/5 for style , workmanship , and prompt delivery ,, everything was perfect ,, jimwynd

Helpful?
Simon
Simon
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Excellent - Beautiful quality and beautifully wrapped..

Solid wood all round including the back and draw base. Worth the money as I have seen items more expensive with veneer finished back and draw base

Helpful?
Pete Jones
Pete Jones
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Great service, lovely computer desk

Very happy with the oak desk i got - delivered on time as well.

Helpful?
Richard Jameson
Richard Jameson
1 reviews•New Reviewer
over 12 years ago
5 out of 5 stars

Really impressed!

I was most impressed with this company. They informed me of the day and time of delivery, contacted me on the due date when they said they would and duly arrived at the designated time. It's a great product as well - really solid and well built. What more can one ask!

Helpful?
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About The Wooden Furniture Store

The Wooden Furniture Store is a UK-based retailer specializing in high-quality solid wood furniture. Established in 2010, the company offers a diverse range of furniture options, including kitchen islands, coffee tables, dining tables, and storage solutions crafted from various materials such as oak, walnut, mahogany, and reclaimed timber. With a focus on durability and style, the Wooden Furniture Store caters to homeowners looking to enhance their living spaces with premium wooden pieces that combine both functionality and aesthetic appeal. The company's target market includes individuals and families seeking reliable, eco-friendly furniture solutions for their homes. Customers can enjoy benefits such as free delivery and flexible payment options, making it easier to invest in quality furnishings that suit their interior design needs. With a commitment to customer satisfaction and a collection designed to meet various tastes, the Wooden Furniture Store continues to serve as a trusted source for solid wood furniture in the home and garden category.

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Category

Home & Garden

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