The start and end of the process was…
The start and end of the process was good but had a few hitches in the middle with a lack of correct information and bad communication. This was finally resolved though and all was well in the end!

11 months ago
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me update... See more
Over a year ago
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell an... See more
The start and end of the process was good but had a few hitches in the middle with a lack of correct information and bad communication. This was finally resolved though and all was well in the end!
I was really impressed with the service from Waterfords as a purchase. From the initial viewing to eventual exchange/completion we were kept fully informed and advised. In particular Lizzie worked really hard to communicate with all parties and solicitors to push the process forward. Great service. Would recommend. Thank you!
I feel that Michael Thomas and Jordan Lee go above and beyond for a perspective purchaser! I can honestly say that they tried their absolute hardest to find a new property to match my long list of requirements and contacted me regularly with updates and to me they are two of the best estate agents I have dealt with over the 30 years I have been buying and selling properties! They are a credit to Waterford’s. Thank you both for all your help in my property search you are truly amazing.
George from the Chobham branch of Waterfords has been one of the friendliest, nicest agents I have dealt with and he is a credit to his company, I can highly recommend speaking with him if you are in the market for a new home.
From the outset Lizzie has been fantastic. She has helped us navigate our way through our house sale, always available at the end of the phone. No question was ever too simple or silly and I felt very supported throughout the process. She has managed to negotiate on our behalf with our buyers to ensure the best outcome for both parties. Can highly recommend Waterfords.
Michael and Oliver have been simply brlliiant throught the purchase of our new home. Any questions or requests of additional viewings has never been frowned upon, it has always been replied to with courtesy and professionalism. With every house move there is stress on behalf of the purchaser (me) and Michael and Oliver always responded with a sense of calm, which was very much needed at the time. They helped push solicitors (who are the main headache throughout the process) and took that burden away from me. I couldnt recommend Waterfords enough and in particular, a massive thank you to Michael, We can now concentrate on making our new home ours, thanks to him!
Lizzie was fantastic from start to finish, nothing was too much trouble for her and she was always available if we had any questions. Would highly recommend using Waterfords and in particular Lizzie. Will definitely be using them again in the future!
The staff at Waterfords Estate Agents were very professional, knowledge about the property i was purchasing and helpful. They dealt with all my queries in a timely manner and would definitely recommend them
Found my property through Waterfords, made the whole process pleaseant and easy, always contactable and helpful, assisted me wherever they could. Many thanks definately recommend
I had the pleasure of working with estate agent Mathew Blackman who made choosing my new home super easy!. Would highly recommend to anyone looking for an estate agent who works quickly and productively!. Definitely a 5 stars from me.
We decided to sell our house through Waterfords in Fleet and they have been great to deal with. Our house sold within 6 weeks and in particular James and Oliver have been brilliant in communication. As with every house move, it hasnt been without drama, but James and Oliver done what anyone would ask of, and thats to keep us informed all along the way. they helped chase solicitors, buyers, and everyone else involved. They ensured that when we were at the time of exchange, that all solicitors we notified, followed up with them and notified me of exchange before our solicitors told us. All in all, they have provided exactly what they told us they would, James who was our main contact througout was always available and always understood what we needed and delivered on the initial promise. A refreshing service in the world of Estate Agency. Well done and thank you!
Very good at communicating every stage of the sale. Very good at Marketing the property.
Luke and his team were very professional and sold my house in 2 days! Can't ask for more than that.
We are in the process of buying a house through Waterfords, Fleet and can honestly say they have been fantastic throughout the process. Although we are not their client directly (our property is being sold through another agent) they have gone above & beyond to keep us updated with progress, remaining professional & friendly throughout! I cannot recommend them highly enough and wouldn’t hesitate to contact them in the future if I needed to. Thank you Luke, James and the entire team in Fleet!!
Met with Luke prior to property going on the market, he spent a good amount of time with us explaining the process and going through similar properties. Within 3 days we had all but met our asking price, which was 15k higher than the competition suggested we could get and now the ball is well and truly rolling. Can't speak highly enough of Luke and his sales team.
Oliver came out to give us a valuation as we were debating if we should move or extend. Nothing was too much trouble for him. We have decided to extend but will definitely use Waterfords in the future and will recommend Oliver to friends and family. Thank you Oliver
I went in to see the lettings team about what they had to offer, Oliver was very helpful and he discussed Norwich house which had recently come on. Within an hour Rob had sent me a video of the available flats and Matt had booked me in to see that afternoon resulting in me getting a new apartment!
Lizzie at Waterfords is fantastic. Nothing was too much trouble and she was always pleasant to deal with and accommodating of our needs with regards to juggling work and our young family when arranging viewings. She made the whole process feel so much easier and efficient.
Waterford is the best agent to work with to find a place. I am a transplant from the USA and they work very closely with the time change between the UK and the USA. I would use them again in the future.
Kane and his team are extremely efficient, very friendly and approachable. We are new to renting and they explained everything very carefully to us and made it a very comfortable experience. Our application was dealt with swiftly and easily and now looking forward to moving in next weekend!
Based on analysis of 9 reviews rated 1-2 stars for Waterfords Estate Agents
“We rented a property through Waterfords and initially thought they were extremely professional”
“I then get a text saying your viewing has been cancelled because its now sold, no other communication”
“Such a poor agency”
“Plenty of blagging took place, great investment of quality training”
“We encountered additional costs of storage charges plus accommodation because we had sold, completed on our house sal...”
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Waterfords Estate Agents is an independent estate agency based in Surrey, specializing in residential property services. Established in 1995, the company offers a comprehensive range of services, including property sales, rentals, and valuations. Waterfords serves a diverse clientele, including homeowners looking to sell, buyers seeking their next home, landlords, and tenants in local areas such as Camberley, Chobham, Fleet, and Yateley. The company emphasizes customer service and utilizes a combination of traditional approaches and modern marketing techniques to effectively connect properties with potential buyers and renters. With a strong focus on local market expertise, Waterfords aims to achieve optimal sale prices and provide tailored advice to clients, ensuring a seamless experience throughout the property transaction process.
Waterfords Estate Agents consistently receives high praise for its exceptional service and knowledgeable staff across various branches. Reviewers highlight the friendly and professional approach of agents like Alex, Beth, and Harry, who provide thorough assistance throughout the buying and selling process. Many customers appreciate the efficient communication and support, particularly from team members like Helen and Richard, who ensure clients are well-informed and comfortable during transactions. However, a small number of complaints point to issues with communication, particularly from the Camberley branch, where some customers experienced delays in booking viewings. Additionally, concerns about property pricing and perceived discrimination in rental listings have been noted.
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