Utsav Fashion

I do not think I got what I ordered

Loved the outfit. The picture does not do justice compared to what we received. We had also made some alterations which came out so perfectly.

Delivery time was fantastic. However the color of the saree was not the same as I hoped. It was a darker and different shade of blue.

Extremely disappointed with their service. I've been making multiple purchases recently, and it's been one issue after another. First, they sent me the wrong color. Now, they shipped my order to an old address—even though I always select my current address when ordering. To make things worse, customer service told me to go knock on a stranger's door to try and retrieve my parcel. There’s no guarantee I’ll get it back. The system won’t allow me to update the default shipping address, and the order confirmation email doesn’t even show which address was selected. By the time I saw the shipping confirmation, the package had already been dispatched. They charge a handling fee but clearly don’t double-check shipping details or use common sense. My billing address was correct, but the shipping address wasn’t—so now I’ve wasted $128.

Great customer service. Responded quickly and gave me fair options.

not up to the expectations, sticking was very bad

Great product

Not sure why each item has to be above 50 for free shipping? I was planning to buy 3-4 items which was below 50$ each. I saw that I had to pay $12-$16 shipping charge for each item, which makes no sense. So I ended up just buying one item. Payment process is very hectic as well.

PRODUCT SHOWED COULD BE CUSTOMISED TO LARGER SIZE BUT WAS NOT CORRECT

I have purchased a lot of suits from Utsav and always happy with the product. Recommend anyone interested in quality suits.

It was done well. More beadwork on salwar and dupatta would have enhanced the outfit. I like that it’s darker makes it look better. Different dupatta than picture which disappointed. Overall nice

Our outfits are beautiful. The customer service and follow up was excellent throughout. Thank you.

I recently purchased an outfit for my daughter’s wedding coming up….Received my outfit and it didn’t fit comfortably. I reached out immediately and the response was amazing. Both chat option and emails were received and the communication was timely and delivered with such kindness. I really felt like my purchase mattered along with my satisfaction which when dealing with today’s technology and long distance a rare occurrence. Although I probably won’t have another occasion to buy for in the immediate future, I would definitely purchase from Utsav Fashion agin.

Very helpful and nicely communicated.

Thank you for the fast service 5 stars

Wonderful experience.

I ordered two pre stichted sari. Just looking like a WOW! Exactly like the pictures and fits perfectly! I had size 36. De blouse is a little bit big. But i can make it to my size! I have normally 36. I think a 34 would be to small. The fabrics and stitches are very good. The delivery was like they say. The services are very good the chat So thank you for the quick help! The package was very good separatly each sari en the box was sealed.

A bit nervous on the timing of receiving the product. It arrived, but it arrived later than expected. But nevertheless, the team communicated well with me when I reached out and I had everything with me on time for when I traveled to my friend's wedding.

I had questions about sizing and they were very helpful. I loved the outfits I purchased, all 5 of them! The quality is excellent and they looked like they did online. The prices were very reasonable. I will be purchasing more from Utsav Fashion in the future!

Customer Service