Utsav Fashion

The perfect item I received just in time.

I ordered an item and they did not tell me that they did not have it until after the date it was supposed to ship. They then told me they did have it and it would only be another 4-5 days because it needed to be stitched. And then they told me again another 3 days after that that they didn't have the item. THEN they gave me an option for store credit, a refund to pay pal or chose another item. The option on choose another item said 4-5 days to process, so I chose another item. Then I get an email saying 11-14 days (not 4-5 days) to do the process. On top of that, I had a second item on the order that I asked them to just go ahead and ship (I had originally said ship together, even though I qualified for free shipping just to be polite), and they did not do that for me either. NEVER ORDER FROM THEM IF YOU ARE ON A TIMELINE! ALWAYS SHIP EACH ITEM AS THEY ARE READY!

Great quality blouse. It was as I expected. Only complaint I have is regarding the tassel on the back. It is different than what is shown on the picture and so it doesn’t match my saree’s embroidery like I had expected. However, the workmanship and material of the blouse is great. It arrived on time.

You did good exactly what I wanted.

Many options and styles i enjoyed.

I was allways very happy but the last order didn't function. My order was canceled even I gave you an answer to your chat. That was not right.

This bunch of GOD'S children are doing a good & honest service. They have humbly served me for years & have never let me down on product nor service. If Krishna were here he would have them provide service. Many blessing for the whole Utsav family as they are all BEAUTIFUL!

Many choices available and good prices! Merchandise purchase was simple and delivery arrived earlier than expected! Good email communication for status of order from placement to shipment. Product was well-packaged, looks well-made, and appears free of damage after removal from box. The mojari I ordered was too large, even though I measured my foot per the instructions. I notified Utsav Fashion, and although they could not do anything about this they agreed to change the size for another mojari pending shipment.

Order was not delivered when promised and customer service did not help. Order arrived after the event it was needed for. Waste of money.

Good service. It was easy to contact by email

The quality and looks of the clothes never matched the pictures indicated on site. Cloth quality is below standard and over priced

You had a large choice for plus size people.plus is beautiful

The project was great and you delivered as promised

cost, convenience of delivery, selection

I discovered an error in the shipping address associated with my order. When I contacted the folks at Utsav, the issue (which was not their fault!) was promptly and efficiently addressed and resolved. Great customer service!

I have been looking for a embroidered saree and I am happy the product.

Thanks you made the important day even more memorable 😁

The option to customise blouse is preferred. Blouse as shown was disappointing and fit wasn’t great. I’m having to do alterations to the blouse so that it’s wearable

The user experience and customer service

UPDATE: they gave me a partial refund for the item I did not receive. I’m increasing it to 3 stars because they finally helped but it is still frustrating. I had to keep doing a lot of work and they still think both items were delivered, even though I showed them a picture of the packing slip. They only delivered one package with one item when I ordered two items. I reached out and they just closed my ticket without sending me my other item or giving me a refund. The one star is for the item I did receive because I do like it. I just am not happy they did not send me the other item I paid for. Don't appreciate being scammed.