Utility Hive receives overwhelmingly positive feedback, with many customers praising the helpfulness and friendliness of staff members like Ellie Casey and Sandy. Reviewers consistently highlight the excellent customer service, noting that staff go above and beyond to assist with inquiries and contract renewals. The smooth process of setting up new energy contracts is also frequently mentioned, contributing to a high level of satisfaction among consumers. However, a small number of reviews express dissatisfaction with rude and unhelpful interactions, particularly regarding unsolicited calls and complaints management. Despite these criticisms, the majority of feedback reflects a strong appreciation for the service provided. Overall, Utility Hive is viewed positively, with a few areas for improvement in customer interaction.
Over a year ago
Great experience from start to finish really good deal. Thanks alot.
Over a year ago
Excellent Customer by Callum Wood
Over a year ago
Kasia is a Doll always polite and very helpful :)
Aaron and James have yet again looked after us so well on our gas and electricity contracts. Given the current situation it's such a relief to know that we have such good prices fixed for the next 4 years. Very grateful- thank you!
Great experience from start to finish really good deal. Thanks alot.
Excellent Customer by Callum Wood
Kasia is a Doll always polite and very helpful :)
Nice and quick service like i never has before
Staff keep calling unsolicited despite asking them not to. Staff are very rude and unhelpful and the 'complaints manager' hangs up on you as soon as you want to make a complaint. Staff are rude and not interested Update, the reply provided is completely untrue. This company called numerous times over a period of weeks despite being asked not to. The latest 'advisor' was extremely rude upon being told this and hung up. When I rang back to complain I was passed to a 'complaints manager' who told me he would provide the complaints procedure and then immediately hung up with no further words. I then called back a second time to complain and was given an email address and you refused to provide your complaints procedure in writing as I requested and refused to give details of who you were regulated by. Each advisor had a very bad attitude, were aggressive, rude, and unhelpful
Kasia, is very polite and offers great service as always.
Ellie Casey is literally a credit to you does actually go above and beyond and fantastic customer service 😊
Ellie casy is an absolute joy, very helpful Just a pleasure xxxx
Excellent customer service from Ben and Calum can't praise them enough.
Ben helped me a lot. Making sure my business goes forward. Helping me get away from a bad supplier
Alex - always a pleasure to work with. Polite, helpful and always on the ball.
I found Mr James Murphy very professional, helpful and reassuring. He has a very pleasant telephone manner and in this world of energy crisis I felt very safe under his supervision. Would highly recommend.
Great Experience and Ellie sorted everything out from start to finish Thank you Ellie 😊
Sandy was amazing with helping me set my accounts up excellent service
Sandy was incredibly friendly and helpful.
Sandy is an amazing asset to the company really friendly and always goes the extra mile! She’s a credit to Utility Hive
There was a wonderful woman named Ellie and she’s was absolutely helpful and polite with me and was clear as a whistle with all information on my eagerly contract.
Alex was really helpful in providing assistance on my questions regarding energy. Thanks a lot!
Spoke to Ellie Casey she was an amazing member of staff so kind and thoughtful and catered for all my needs thanks Ellie keep up the great work
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Utility Hive is a review platform dedicated to the utilities and energy sector, providing a space for consumers to share their experiences and insights regarding various utility services. The company aims to enhance transparency in the industry by enabling users to rate and review their service providers, thereby helping potential customers make informed decisions based on peer feedback. Targeting residential and commercial users, Utility Hive allows individuals and businesses to evaluate energy suppliers, water services, and other utility providers. By facilitating honest reviews, the platform fosters accountability among service providers while empowering customers to choose the best options for their needs. Through its user-friendly interface, Utility Hive strives to simplify the process of finding reliable utility services in an increasingly complex market.
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