Utility Hive receives overwhelmingly positive feedback, with many customers praising the helpfulness and friendliness of staff members like Ellie Casey and Sandy. Reviewers consistently highlight the excellent customer service, noting that staff go above and beyond to assist with inquiries and contract renewals. The smooth process of setting up new energy contracts is also frequently mentioned, contributing to a high level of satisfaction among consumers. However, a small number of reviews express dissatisfaction with rude and unhelpful interactions, particularly regarding unsolicited calls and complaints management. Despite these criticisms, the majority of feedback reflects a strong appreciation for the service provided. Overall, Utility Hive is viewed positively, with a few areas for improvement in customer interaction.
Over a year ago
Great experience from start to finish really good deal. Thanks alot.
Over a year ago
Excellent Customer by Callum Wood
Over a year ago
Kasia is a Doll always polite and very helpful :)
Liv is an absolute credit to the company. Very professional and friendly. She goes above and beyond. Always happy to help with my energy needs, i have multiple commercial properties and i will continue to use Utility Hive for my energy requirements now and in the future.
Ellie Casey was very helpful she offered great customer service and managed to do everything that needed to be done she was very friendly.
Alex was great at dealing with any queries I had. A great asset to your team!
Adam has always been very polite and professional. And overall it has always been a pleasure to work with him.
I have nothing but good things to say about Ellie Casey. Always willing to help and offer her expertise to offer suitable resolutions. Ellie makes my relationship with Utility hive a dream. I would have no issue recommending Ellie to any of the customer that I work with. Micky YGP :)
Ellie Casey is so polite and lovely to talk to! Little super star 🌟
Ellie Casey is a little superstar! Always happy to help, no query is too much trouble to assist with. Thanks Ellie 😎
Ellie Casey. Super helpful and always beyond pleasant to deal with. Always a pleasure.
As a very busy small business owner I just want to say a few words about the adviser who has been helping me deal with a very stressful issue - Ben. Ben has been absolutely amazing and has gone way more than the Extra Mile an adviser needs to go. Ben is knowledgeable and supportive to my business needs and answers my emails and calls almost immediately. I am so pleased that I chose Utility Hive , not only for negotiating the new electric account, but the aftercare (and helping me deal with an issue that wasn't their fault). Thank you Ben
Ben and Will were both excellent communicators and new their stuff, answering questions professionally and with patience
Dominic Gratton is very approachable a credit to the company
Ellie Casey, was such wholesome young lady to talk to! She was polite and very helpful with everything needed in our phone call. Utility hive are very lucky to have a member of staff so welcoming & without a doubt a huge asset to the business as a whole.
Our business was out of contract with our energy supplier. I didn’t feel pressured at all and over several days we found the best contract to suit us.
excellent service
Dominic garret recently helped us set up new contracts for our business alongside some of his colleagues. He did a great job, very informative and kept things simple for me.
Dominic Gratton was helpful in renewing the electricity for my business
Georgia was super helpful
I want to say a big thank you to Sandy, what a lovely young lady. She's very well-spoken and will be a significant asset to your company. Regards A very happy man
Very good quick amd polite
Received outstanding service from a girl named Georgia. Was so helpful
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Utility Hive is a review platform dedicated to the utilities and energy sector, providing a space for consumers to share their experiences and insights regarding various utility services. The company aims to enhance transparency in the industry by enabling users to rate and review their service providers, thereby helping potential customers make informed decisions based on peer feedback. Targeting residential and commercial users, Utility Hive allows individuals and businesses to evaluate energy suppliers, water services, and other utility providers. By facilitating honest reviews, the platform fosters accountability among service providers while empowering customers to choose the best options for their needs. Through its user-friendly interface, Utility Hive strives to simplify the process of finding reliable utility services in an increasingly complex market.
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