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HomeUtility Hive Reviews

Utility Hive Reviews

4.916666666666667 out of 5 stars
4.916666666666667 out of 5 stars
4.9
|Excellent|60 reviews

Last reviewed over a year ago

TrustScore

4.9
4.916666666666667 out of 5 stars
Excellent
5 out of 5 stars
58
4 out of 5 stars
1
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
1
60 reviews in total

Review summary

Utility Hive receives overwhelmingly positive feedback, with many customers praising the helpfulness and friendliness of staff members like Ellie Casey and Sandy. Reviewers consistently highlight the excellent customer service, noting that staff go above and beyond to assist with inquiries and contract renewals. The smooth process of setting up new energy contracts is also frequently mentioned, contributing to a high level of satisfaction among consumers. However, a small number of reviews express dissatisfaction with rude and unhelpful interactions, particularly regarding unsolicited calls and complaints management. Despite these criticisms, the majority of feedback reflects a strong appreciation for the service provided. Overall, Utility Hive is viewed positively, with a few areas for improvement in customer interaction.

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Based on reviews, created with AI

See what reviewers are saying

Nicola
NicolaFeatured

Over a year ago

5 out of 5 stars

Saved our business a fortune!

Aaron and James have yet again looked after us so well on our gas and electricity contracts. Given the current situation it's such a relief to know that we have such good prices fixed for the next 4 y... See more

Chelsea Norton
Chelsea NortonFeatured

Over a year ago

5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish really good deal. Thanks alot.

Lyndsey O'Leary
Lyndsey O'LearyFeatured

Over a year ago

5 out of 5 stars

Excellent Customer by Callum Wood

Excellent Customer by Callum Wood

kharissa wakerley
kharissa wakerleyFeatured

Over a year ago

5 out of 5 stars

Kasia is a Doll always polite and very…

Kasia is a Doll always polite and very helpful :)

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Johanna Watson
Johanna Watson
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

very helpful

Georgie Phillips has been very helpful in getting my account with Opus renewed

Helpful?
Mrs Bonney
Mrs Bonney
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Really easy process and found me the…

Really easy process and found me the best deal for my electric . Georgia Phillips was super helpful and I’d definitely recommend her and the company to others .

Helpful?
Annette Parry
Annette Parry
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Lovely Lady

Lovely, helpful advisor. Pleasure to speak with. Many thanks. A++++++++++++

Helpful?
Sophia
Sophia
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Fabulous

Fabulous, quick service from Georgia Phillips. Made everything go smoothly. Thank you.

Helpful?
tony handforth
tony handforth
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

energy quote

no problems everything went well

Helpful?
James Moulton
James Moulton
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Was very helpful and guided me on what…

Was very helpful and guided me on what I needed to do so I am very thankful for you help

Helpful?
Wingloon Cafe
Wingloon Cafe
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

I made an new Energy contract with…

I made an new Energy contract with utility hive and the whole contract progress was smooth and all my questions where answered. I am totally satisfied so far also with the new price i got.

Helpful?

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Pageant Party
Pageant Party
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Swift and easy customer experience with…

Swift and easy customer experience with Utility Hive regarding my energy contract. I spoke with both Lauren and Ben, both of whom had friendly customer service.

Helpful?
Annabel Lambeth
Annabel Lambeth
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Excellent Service

I have been with dealing with shelby sorting out our NPower renewal. She has been very helpful and friendly throughout. Nothing was a problem and she answered all my questions Very happy with the service she provides and would like to carry on working through NPower with her

Helpful?
Jackie Gibson
Jackie Gibson
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Can't fault the customer service

Can't fault the customer service. 10/10 will use again when I renew in 3 years.

Helpful?
Emma
Emma
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Friendly and helpful

Friendly and helpful explaining the initial process, have only had the first discussion so can't comment on how the full process will work.

Helpful?
Kevin
Kevin
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Great service

Great service, Mason was very friendly & helpful, thanks.

Helpful?
Megan
Megan
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Very Professional service

I have dealt with Josh and Shahid at Utility Hive, and both of them are very professional and very easy to deal with it. They made the whole process a pleasant experience and I would highly recommend Utility Hive

Helpful?
Lin
Lin
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Helpful

Helpful, gave me all the info I needed nice and quickly

Helpful?
Gerry Richards
Gerry Richards
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Good service

Good service - friendly and efficient

Helpful?
Sapsal
Sapsal
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Quick efficient and simple

Quick efficient and simple, didn’t take as long as I thought sent paperwork through explained process Ian was a pleasure to talk too

Helpful?
Richard Baggs
Richard Baggs
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Fab service answered all my questions

Fab service answered all my questions

Helpful?
Jessie
Jessie
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Mason was very helpful!

Mason was very helpful!

Helpful?
Sian Snowdon
Sian Snowdon
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Renewal offer

Quick, efficient, clear

Helpful?
Holly Cooper
Holly Cooper
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Friendly and helpful

Friendly and helpful

Helpful?
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About Utility Hive

Utility Hive is a review platform dedicated to the utilities and energy sector, providing a space for consumers to share their experiences and insights regarding various utility services. The company aims to enhance transparency in the industry by enabling users to rate and review their service providers, thereby helping potential customers make informed decisions based on peer feedback. Targeting residential and commercial users, Utility Hive allows individuals and businesses to evaluate energy suppliers, water services, and other utility providers. By facilitating honest reviews, the platform fosters accountability among service providers while empowering customers to choose the best options for their needs. Through its user-friendly interface, Utility Hive strives to simplify the process of finding reliable utility services in an increasingly complex market.

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