Utility Hive
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Rude and Unhelpful
Staff keep calling unsolicited despite asking them not to. Staff are very rude and unhelpful and the 'complaints manager' hangs up on you as soon as you want to make a complaint. Staff are rude and not interested Update, the reply provided is completely untrue. This company called numerous times over a period of weeks despite being asked not to. The latest 'advisor' was extremely rude upon being told this and hung up. When I rang back to complain I was passed to a 'complaints manager' who told me he would provide the complaints procedure and then immediately hung up with no further words. I then called back a second time to complain and was given an email address and you refused to provide your complaints procedure in writing as I requested and refused to give details of who you were regulated by. Each advisor had a very bad attitude, were aggressive, rude, and unhelpful