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HomeUtility Direct Reviews
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Utility Direct Reviews

4.883333333333334 out of 5 stars
4.883333333333334 out of 5 stars
4.9
|Excellent|60 reviews

TrustScore

4.9
4.883333333333334 out of 5 stars
Excellent
5 out of 5 stars
56
4 out of 5 stars
3
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
1
60 reviews in total

Review summary

Utility Direct receives overwhelmingly positive feedback from its customers, who frequently commend the exceptional service and support provided by the team. Reviewers highlight the speed and efficiency of responses, noting that inquiries are handled quickly and accurately. Many express gratitude for the guidance offered during transitions to new energy providers, emphasizing the professionalism and attentiveness of staff members like Hassan and Mariam. The service is described as smooth and user-friendly, with several customers recommending Utility Direct highly. However, there is a notable critical review from a customer who felt let down by a recommendation to join Engie, which resulted in a canceled service request. Despite this isolated complaint, the overall sentiment remains highly favorable, reflecting a strong reputation for quality service.

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Based on reviews, created with AI

See what reviewers are saying

Thiago
ThiagoFeatured

A week ago

5 out of 5 stars

Great experience

Great experience, proactively supportive, got everything arranged in a timely manner. Thank you!

Landers Yeh
Landers YehFeatured

A week ago

5 out of 5 stars

Super convenient and friendly service

I highly recommend Utility Direct for anyone who wants a smooth and stress-free moving experience. Their service is extremely convenient and well organized, helping me handle electricity, gas, water,... See more

Eliza Anne
Eliza AnneFeatured

A week ago

5 out of 5 stars

Just great!

Easy and professional service

Adrian Grow
Adrian GrowFeatured

A week ago

5 out of 5 stars

Utility Direct is a kind and caring service

Mariam at Utility Direct has been an amazing helper in getting our Utilities in order. Mariam responds quickly and knowledgeably to any and all requests.

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Thiago
Thiago
1 reviews
Featured
8 days ago
5 out of 5 stars

Great experience

Great experience, proactively supportive, got everything arranged in a timely manner. Thank you!

Helpful?
Landers Yeh
Landers Yeh
1 reviews
Featured
12 days ago
5 out of 5 stars

Super convenient and friendly service

I highly recommend Utility Direct for anyone who wants a smooth and stress-free moving experience. Their service is extremely convenient and well organized, helping me handle electricity, gas, water, and internet contract transfers all in one place. Instead of contacting multiple providers separately, Utility Direct saved me a lot of time and administrative effort. What impressed me most was their friendly and responsive customer support. The team patiently explained each step and ensured everything was set up correctly before my move-in date. Thanks to their professional coordination, I avoided common mistakes and delays during the transition. Overall, Utility Direct made the entire contract switching process simple, efficient, and worry-free. I would definitely use their service again and recommend it to others.

Helpful?
Eliza Anne
Eliza Anne
1 reviews
Featured
12 days ago
5 out of 5 stars

Just great!

Easy and professional service

Helpful?
Adrian Grow
Adrian Grow
1 reviews
Featured
13 days ago
5 out of 5 stars

Utility Direct is a kind and caring service

Mariam at Utility Direct has been an amazing helper in getting our Utilities in order. Mariam responds quickly and knowledgeably to any and all requests.

Helpful?
Arno Van Der Vinne
Arno Van Der Vinne
1 reviews
13 days ago
5 out of 5 stars

Relocating can be stressful with all…

Relocating can be stressful with all the administrative work involved, but Utilities Direct made the process much easier. They reached out to me, took the time to understand my needs, and walked me through the available packages. They also guided me through the sign-up process step by step. Professional, efficient, and still very personal—I would definitely recommend them to anyone.

Helpful?
Federico Mauceri
Federico Mauceri
1 reviews
13 days ago
5 out of 5 stars

Very gentle guy

Very gentle guy

Helpful?
Davide Russo
Davide Russo
1 reviews
15 days ago
5 out of 5 stars

Awesome service!

They took care of everything.

Helpful?

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Rudi Werth
Rudi Werth
1 reviews
17 days ago
1 out of 5 stars

I am truly not impressed by a company…

I am truly not impressed by a company like utility Direct who recommended that I join Engie. Engie cancelled my request for service the day after they accepted and have been claiming more than 88€ from me. Nothing but a nightmare and I sincerely regret having used them.

Helpful?
Marcos Galvao
Marcos Galvao
1 reviews
20 days ago
5 out of 5 stars

Good Communication

As an expat, it is very important to have an adequate assistance with the communication and understanding with local service providers.

Helpful?
Meryem Sahla Lambert
Meryem Sahla Lambert
1 reviews
20 days ago
5 out of 5 stars

Très bon support

Très bon support, des explications un engagement et une souplesse. Je recommande. Et merci encore pour votre soutien.

Helpful?
Caio
Caio
1 reviews
21 days ago
5 out of 5 stars

Amazing guidance and the transition to…

Amazing guidance and the transition to a new energy provider went very smooth!

Helpful?
Gianamar Giovannetti-Singh
Gianamar Giovannetti-Singh
1 reviews
21 days ago
5 out of 5 stars

Brilliant and helpful

Brilliant and helpful

Helpful?
Kristian Yonov
Kristian Yonov
1 reviews
22 days ago
5 out of 5 stars

Quite fast and very organised

Quite fast and very organised. Recommend them!

Helpful?
Abhi Parameswaran
Abhi Parameswaran
1 reviews
25 days ago
5 out of 5 stars

Good Service-Kind customer service

They take care of all the work that you need to do without troubling you much and provide better services at free cost(Obviosuly they wil have own benefits as everycompany does), but its fine as long a sthe quality of the service is exceptional

Helpful?
Alp
Alp
1 reviews
27 days ago
5 out of 5 stars

The service that utilitydirect is very…

The service that utilitydirect is very smooth and they help a lot for setting all the utilities. Very content with the service that they provide.

Helpful?
Happy Customer
Happy Customer
1 reviews
27 days ago
5 out of 5 stars

Great support for foreigners moving to…

Great support for foreigners moving to the Netherlands

Helpful?
NW
NW
1 reviews
28 days ago
5 out of 5 stars

Excellent service

Excellent service - highly efficient and helpful.

Helpful?
Egemen Saglam
Egemen Saglam
1 reviews
about 1 month ago
5 out of 5 stars

Good experience

They were patient, explanatory and friendly.

Helpful?
Glen Monroe
Glen Monroe
1 reviews
about 1 month ago
5 out of 5 stars

Great quick clear service

Mariam responded very quickly with exactly the information I needed to make a good choice.

Helpful?
Julian
Julian
1 reviews
about 2 months ago
5 out of 5 stars

Michael

Michael! Super professional, attentive, patient, answers all questions, responsive and kind.

Helpful?
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About Utility Direct

Utility Direct is a Dutch utility and energy service provider that specializes in assisting new residents, expats, and individuals relocating within the Netherlands. The company offers a free service designed to streamline the setup of essential home utilities, including electricity, gas, internet, mobile plans, and more. By leveraging their expertise, Utility Direct helps customers identify the best deals tailored to their needs, ultimately saving them time and money. The company's multilingual support team ensures that clients receive information in a language they understand, making the process of moving into a new home less stressful. Utility Direct's commitment to providing personal advice and managing the setup of services allows customers to settle in quickly and efficiently, ensuring a smooth transition to their new living environment.

Company information

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