UNice Hair Reviews

I've bought a couple of wigs from UNICE and I have fell in love with everyone I've purchased.... recently I saw a wig that I wanted and I ordered it...after i purchase the wig of my choice a few days later a rep sent me a text informing me that the wig I wanted was no longer available they sent me a few suggestions....I really didn't like one of the options so I went back on the site and found another wig that I was wanting so I screenshot the one for replacement of my original order and the rep agreed that I could....the rep has placed my order......now I'm just waiting for the arrival.....they were very helpful and made me happy...I can't wait to get my new hair 🥰

UNice Hair has amazing customer service! They were very polite, quick to respond, and handled my concerns with care. They also respected their return and refund policy exactly as promised. I truly appreciate their professionalism and honesty. Highly recommended!”

Second time ordering this unit, it's perfect! Looks exactly my natural hair texture. Only thing that would make it better is a longer length. Will re purchase again, and again

I ordered from their pre everything range, it said 4/7 days for delivery. But when I ordered I was told the hair wasn’t in stock and would take a month to make then added delivery- I wasn’t about to agree to that as I had an event I needed it for- I told them that o needed my hair and if they could send me hair that is in stock for me to have it quicker… they said basically. No? ….. they then told me they could do 22 inches in the hair instead - I ordered yet again (I was refunded for the first purchase) and then they do it again! Not in stock. They are a scam

BUYERS BEWARE — This company is an absolute scam. I am extremely disappointed and appalled by my experience with UNICE Hair. When I first purchased the hair, the company begged me to leave a good review in exchange for a discount. That should have been my first red flag — reputable companies don’t pressure customers for positive reviews before the product even arrives. Unfortunately, that early sign proved true. Not only did I not receive my purchased and promised package by the estimated date, but when I contacted the company, they admitted the delay was their fault and promised to immediately re-issue the order. I explained that I had a major event and my birthday coming up, and that I urgently needed the hair. They apologized and stated they would compensate me $50 and overnight the replacement shipment. None of those promises were honored. I never received the hair, it was never overnighted, and they continued to provide a bogus tracking number showing the package had never left their warehouse for over two weeks. Because of their dishonesty, I missed my hair appointment, my event, and my birthday preparation entirely. Adding insult to injury, after all the delays, lies, and inconvenience, they then offered me $15 as compensation — on a $250+ purchase. That is not even 10% of the cost and is completely unacceptable. I have since reported this situation to my credit card’s legal team, and I strongly advise others: do NOT purchase from UNICE Hair. This company has proven to be dishonest, unreliable, and deceptive. I have all documentation, including over 24 conversations with their representatives. They repeatedly admitted fault, yet did absolutely nothing to resolve the issue. In my professional field, I work daily with high-end corporations, and I have never encountered customer service this negligent, evasive, and misleading. Save yourself the time, money, and frustration. Buyers, beware — UNICE is not a trustworthy or reputable company.

Very helpful quick reply and professional

Die haare sahen gut an mir aus und die qualität gefällt mir auch sehr gut, obwohl es bei der lieferung meiner bestellung zu einer kleinen Verzögerung kam

UNice is a great wig company. I have not been disappointed with any of my purchases. The wig comes fully styled ready to wear outside. Just like if you came from the salon. I have purchased 8 wigs so far and I love them all. Size is great. Texture is great. Doesn’t shed a lot. I will be ordering more in the future.

Agent was helpful on helping me locate my orders and tracking where they could be. I'm very appreciative that he took the time to assist me.

For over 5 years, I have been consistently impressed by the professionalism of the products provided by Nice. I am pleased with their service and that is why I have remained a loyal customer for so long. They have never disappointed me.

Customer service is 10/10 I was not able to track my package and I reached out with customer service and the agent reached out with a screen shot and new link. Very friendly and quick turn around this is my second time buying from unice and I’ve always had a great experience . Can’t wait for the hair to get here I’m sure I’ll be happy and will continue to shop with unice

Great customer service and prompt response from the team especially Michael made made my whole experience great.

The vendor reached out stating that my order will take 1-2 weeks to be shipped out. I asked for another option and they provided me with that. I’m well pleased with the customer service.

I had an amazing experience with Unice! They communicated with me right away to let me know that my wig might not arrive by the exact date I wanted, and they offered multiple solutions to make sure I was taken care of. I really appreciated that level of honesty and effort — a lot of other brands don’t go out of their way like that. Every support agent I talked to was patient, sweet, and super helpful. And the wigs I’ve received from them have all been amazing quality. Definitely a 5/5 experience!

Extremely helpful and communication is great. The time difference was able to be worked around and I am very happy with my experience.

Customer service was great throughout the whole process ( issues with my package delivery by the carrier)I do appreciate that

they are one of the worst wig companies I’ve ever had to deal with. I bought a wig for them on October 10th. The wig has been shedding. It is not an easy install. I’ve never had a wig this bad in my life and I have bought cheaper wigs then this. when I talk to them about an exchanger refund,They only gave me $60 not only that,it took them so long to respond they do not care about you. They just want your money. Please do better.

Excellent customer service and support. Fast response when answering questions and great quality.

Every time I buy hair from Unice it always ships SUPER quick, hair quality is amazing and easy to install.