very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.
Useful
Share
4.6
Excellent
556 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Tulo Energy is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Easy to switch
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
Useful
Share
Absolute conmen
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
Useful
Share
Great customer care service
Great customer care service !
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
tulo.energy
All reviews
556 total • Write a review
Showing 401 - 410 of 552 reviews
DH
Tulo Energy made switching made easy…
Tulo Energy made switching from old supplier very easy. They did all the work. They communicate by email or text. No need for paper bills or statements. I have been happy with the service they provide.
Useful
Share
AT
Tulo's service has been reliable
Tulo's service has been reliable, and I haven’t experienced any major issues with billing or supply. One thing I appreciate is their communication regarding industry changes. They were proactive in informing customers about future Ofgem changes, explaining how these might impact pricing and policies.
Useful
Share
AH
When setting up an account
When setting up an account, Tulo were very easy to contact. They subcontracted another business to install smart meters for us which happened very quickly. On multiple occasions I needed to contact Tulo and I got through very quickly. I spoke multiple times (I think his name was Mark) who was very polite, professional, and I felt went over and above to help us iron o it a few details when moving house. I really appreciate Tulo and found they have been much more pleasant to interact with than our previous energy providers. Many Thanks, Andrew
Useful
Share
CP
Tulo Energy has consistently offered a…
Tulo Energy has consistently offered a good value for our home energy uses over the past year.
Useful
Share
BH
Easy and Straightforward
Everything has been straightforward since switching in May 2024
Useful
Share
MY
Cheapest rates that stay low even when…
Cheapest rates that stay low even when everyone else raises theirs because of price cap increase. To me it means this company tries to be competitive and not exploit their customers. I had a smart meter for both gas and electricity and switching over was so easy I was skeptical. It turns out technology does work. I'm on the tracker rate, so I don't have fixed rates, yet Tulo's competitive rates are below fixed rates of other major suppliers. I've been with them for 11months. On average Tulo helped me save upwards of £30 per month compared to my previous supplier.
Useful
Share
DM
Reliable and consistent
Reliable and consistent, very easy to deal with. David Matthews.
Useful
Share
RH
The app is easy to use
The app is easy to use. I can just upload a photo. The rates are reasonable and I am kept up to date with any changes.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.