Last reviewed 10 months ago
11 months ago
Just made first purchases and am absolutely delighted with both the wool coat and shoes. Great quality and beautifully presented in gift wrapping.
Over a year ago
I took my daughter for a haircut at Trotters Westfield. Charlotte - the hairdresser - was incredible with my daughter - reassuring, fun and engaging. Great haircut and experience overall. She kept als... See more
My number one stop for children clothes, the BEST customer service and I believe you can tell alot about a company by their customer service. I had a very small issue which was not even an issue but dealt with so professionally. I will continue to shop with Trotters for many years to come and always recommend. 5 stars!
I visit Kensigton high Street very bad customer service the have trust issue I bought 3 shoes and toys and lollipops the whole I’m paying the ask me 4 times if I saw the second pair off the shoes and the lady she’s been after us all the time as I’m thieves I spend £125 but the team there very bad as the ask if I paid for one extra lollipop I told the staff I will never take anything whit out payment the should look in the person haw looks the don’t care about client or service everyone the treat the client in very bad and the don’t what the do
Have bought several items for my grand daughter from here online, especially the hair bows which are good quality and made to last. Ordered her shoes too and mum was thrilled as was my little grand daughter. Lovely range of colours great for special occasions and well made even offering a measuring service, for shoes. During the pandemic we ordered a shoe gauge which came promptly and was useful for ordering online. Lovely packaging great service and quality products. Shall return.
My order arrived well packaged, their customer service is prompt and friendly.
Lovely company, always very pleased with my purchases and will continue to buy from for many years to come!
Ordered the Annabella Bow Dress for my granddaughter. The dress is beautiful and It was delivered quickly. The material is really good. They even sent a complimentary sweet with it. Have ordered more dresses now.
Great customer service! Very nice staff members who always go out of their way to provide the best shopping experience.
Waited 7 weeks for an order. Sent a few emails. Heard nothing back at all. Finally got a call today saying they apologise it’s still in their head office they haven’t sent it out yet!!! My friends baby is now too big for the order I had bought!!! Apparently they’re doing a refund...doesn’t really help me waiting 7 weeks, my friend not getting the present and now having to make another order somewhere more reliable. 2 hours of my life wasted!!!!!
Trotters is a scam! On November 24th 2020 I placed an order on Trotters online for holiday gifts for my son. When on December 4th I had still not received my order I contacted customer service who said the package was lost and took upwards of ten days and countless emails to finally offer to send me a new order, and nothing else, even though it would be too late for the holidays. I accepted this offer and 12 days later have still not received anything and have had no response from customer service. I took a chance on a new company who charged my credit card for my purchase and never sent any goods. My son did not receive his holiday gift and Trotters went silent. This company is clearly participating in some sort of large scale scam and are criminal. Do not purchase on Trotters, there are so many other reliable, luxury UK clothing based sites I have purchased from, Pepa and Co. and Childrensalon for example. Trotters will take your money and disappear!
Bought adult shoes. Great service and lovely items. Only reason they didn’t get 5 stars is that it’s a little tantalising and misleading to show certain styles and colours as available in grown up sizes and they’re NOT in the largest size. Took 2 emails for them to admit they weren’t ever available in certain colour ways and the size I needed (as by their own admission they come up small), although it appeared so online
Based on analysis of 23 reviews rated 1-2 stars for Trotters Childrenswear & Accessories
“Well the haircut was great, but my problem was with how 1 of the hairdressers was speaking with her customer”
“Still no product, no accountability from company, no refund nothing”
“Trotters Selfridge Haircut This is a shocking place to get a haircut”
“Poor quality of products they used, awful hairbrush/scissors”
“I have bought a personalised bean bag that looked quite large in the website”
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Trotters Childrenswear & Accessories is a British, family-owned retailer specializing in high-quality clothing and footwear for children aged 2 to 11 years. Established over 30 years ago, the company offers a diverse range of products, including dresses, knitwear, coats, shoes, and accessories. Trotters is known for its commitment to timeless design and durability, catering to the needs of parents seeking stylish and functional apparel for their children. The company provides fast worldwide delivery, making it accessible to a broad customer base. Trotters also features exclusive collaborations, such as the Disney x Trotters collection, which further enhances its appeal to families looking for unique children's fashion. With a focus on quality and a variety of options for both boys and girls, Trotters aims to meet the expectations of discerning parents seeking to dress their children in fashionable and comfortable clothing.
This profile hasn't been claimed by the business owner.
Trotters Childrenswear & Accessories receives a mixed reception from customers, with a notable split between positive and negative experiences. Many reviewers praise the excellent customer service, highlighting the helpfulness and professionalism of staff, particularly in-store and during online transactions. Positive feedback also emphasizes the quality and design of the clothing, with some customers expressing delight in their purchases. However, significant complaints arise regarding the haircut services, with several customers reporting poor experiences and unprofessional attitudes from hairdressers at various locations. Additionally, issues with order fulfillment and product quality, such as clothing shrinking after washing, are frequently mentioned.
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