The Insurance Emporium Reviews

A little bit confusing about how to make my claim as there is nothing on the website. Had to ring, I was told I didn’t need to fill in any forms but just send my invoice for the cattery and it would be dealt with. However, I was contacted about a week later saying I needed to complete a form and they needed my GP and my hospital records which I had already sent. However, once this was done, the claim process was easy and reimbursement was quick.

The cost of insurance is very low. However having my claim paid took a long time. It was also difficult to locate the excess or the break down of maximum amount for each item.

Terrible customer service. Hid behind small print and paid out only 20% of my claim. Would recommend that any customers move away or read the small print very carefully.Deducting the cremation and casket cost was expected but the other deductions for consultant fees, vets fees limits etc was greedy when they were already charging a large excess. The payout from a claim of well over £1000 was less than one year’s subscription.

Excellent service ,all call handlers are really helpful

With the simplicity & ease with our claim for our dog when he became unwell and keeping us posted every step of the process

Great service, and very helpful friendly staff when you need help at what is usually a stressful time. Insurance Emporium is an affordable pet insurance, although you do need to be aware that the 15% excess on expensive treatment can mount up, and also policy limits often prevent full payment for out of hours care. However, that is the reason that premiums are more affordable, and for us, that works well. Very happy with this policy.

Fast response

Very good insurance happy with results.

Very straightforward to claim and excellent help when I telephoned to ask advice.

very god quick and professional

I have been with Emporium for several years and never made a claim- this is the first time and they made it so easy- well done

Put in a claim, got an email after a week or so to confirm receipt of claim, several weeks later nothing at all. Not good.

I’m very happy with my experience with Insurance Emporium. When my cat suddenly became ill they answered all of my questions with empathy and were compassionate when I couldn’t hold back my emotions. Sadly I lost my beloved cat a couple of days after he showed signs of illness and the staff couldn’t have been more helpful, providing me with the information and instructions of what I needed to do. I’m still using them for my other cat and I hope to have a positive experience in future if I do need to claim again (hopefully not!).

They made changes to their website for clients without advising and lost email communications and did not explain that registration was needed. So confusing to get back onto the client login.

Our claim was dealt with promptly and paid out with no quibbles

Easy to download the forms and mostly completed by the Vets themselves who also sent it all off. I paid and then sought to claim back. I had a decision back in just over a week and the money in my account a week after that. Very easy and happy with service. Being able to complete the forms online would be the only improvement.

D W couldn't save my boy, but a smooth no hassle claim has helped to ease our pain , thank you