The Insurance Emporium Reviews

Claiming was straightforward and dealt with promptly.

£459 , vet bill received £110 of the bill in the claim. Absolutely waste of time

So happy I used insurance Emporium, from putting the clam in to paying my vet directly took just over a week, my dog had major hip surgery, never did I think I would ever use the insurance, but when his accident happened, he would of had to of been PTS as no way on earth could I afford to pay the vet bill, Thankyou insurance Emporium x

Good choice of non expensive policies. Excellent customer service, prompt settling of substantial bill. Genuine concern over wellbeing of our dog following procedure. Would highly recommend Insurance Emporium for pet insurance.

Good insurance company to work with very help full when claiming , always kept informed on on going claim would definitely recommend

My claim was processed very slowly. I was asked for additional information before the claim could be processed. Taking into account the excess I eventually received a settlement of around £8.50 from a bill that was close to £200. That does not even cover a single monthly premium for my 2 cats. I’m left with the impression that the insurance business is a licence to print money.

Very good and efficient service. Staff are helpful and insurance claims are dealt with quickly.

Very friendly helpful service. Staff answered all my questions and were able to give me the insurance needed

Easy form to fill in and the vets did there bit no hassle

Understanding. Confusing forms that delayed process.

Quick, efficient and no surprises. Just what you want in your insurance company, thanks

Very helpful and personable staff by phone and email. Claim dealt with quickly with updates along the way.

Paid out promptly. That's all you can ask for.

Very helpful when arranging a claim following the death of our pet,. Good communication through email. I would recommend.

Simple process and form - vets did easily - no quibble and soon sorted. Feel reassured

Friendly and efficient process of our claim for a vet bill

This was the first time we had made a claim so was unsure of the process, from the initial contact everything ran smoothly, help was at hand and the lady I spoke to was friendly and efficient…At worrying times it was comforting to get good service. Highly recommend!

Prompt and efficient handling of claim.

I was treated like I was making a fraudulent claim from the beginning and they questioned everything despite this being the first claim I had made for my 18 year old pet. I then received a fraction of the costs back after all their deductions and it took a month of stress to finally receive any kind of payment.