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Great people to deal with. Great customer service and very quick at posting. 10/10, highly recommended
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4.5
Great
617 reviews
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Review summary
The Ecig Store receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Title:Contacted without consent and banned after raising a concern
I was a loyal customer of The Ecig Store in Galway for many years. On 6 May 2025, I reached for a vape bottle on display — something I’ve done without issue in previous visits. A staff member scolded me, despite there being no signage indicating that this was not allowed. I paid politely but remarked, “get over yourself” due to the unprofessional tone. Later that evening, I received an unsolicited call from the store owner, Gerry Devaney, who initially refused to identify himself. He later admitted retrieving my mobile number via a reprinted receipt linked to my loyalty card. I had not consented to this use of my personal data, and the call was made to personally reprimand me for a minor disagreement — not for a service-related issue. I formally requested the erasure of my data under GDPR, but this was ignored. Instead, I was banned from all store locations, and warned against posting a review. I have since submitted a complaint to the Data Protection Commission. This review is not written in malice, but to inform others about how personal data may be used without consent. I’m deeply disappointed after years of supporting this business. [Update after business reply:] Thank you for your reply. I appreciate that you wish to clarify your position. To address a few points factually: This was the first time I was reprimanded in this manner. There was no signage indicating customers could not pick up products, and I had done so without issue on previous visits. During your call, you initially gave only your first name. I asked for clarification on who I was speaking with, which is reasonable when receiving an unsolicited call. The use of my personal data for a personal reprimand was the core of my concern. This went beyond transactional service and was a GDPR issue, which is why I exercised my right to file a complaint. I did not threaten, but informed you of my right to pursue appropriate legal and data protection avenues, which is standard practice. I am glad to hear you have now erased my data as requested. My review was written in good faith, based on facts. I will allow others to make their own judgment.
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helpful mail
i had some issues with the tracking of my orders but they do answer mails and we solved the issues, good products
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Absolutely shameful!
Absolutely shameful! They had produscts as available online, placed an order, got a call next day to find out they are out of stock and I will be refunded. That was on 4th of october, so 26 days ago, still no money back on account. Contactef them, including Gerry, they just stopped replying to emails. Had to take it up with my bank today to get the money back.
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theecigstore.ieAll reviews
617 total • Write a review
Showing 601 - 610 of 613 reviews
SM
Amazing service
Amazing service. I order online and it’s always delivered either next day or the day after. Never any issues. Wouldn’t buy my oil anywhere else
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AF
Excellent service and very quick
Excellent service very quick and when my colour was sold out I was contacted immediately and was assistant very quickly highly recommended
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RR
Always been very helpful
Always been very helpful, nice staff, great store. Plenty of choice. Discount deals are great. Rewards card is solid. Deserves all of its 5 stars.
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VC
Excellent price and service they…
Excellent price and service they contacted me when there was a problem with my order and sorted it quickly
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