The Big Phone Store

Recommended by MSE so thought I'd give it a try as always bought new in the past. Fantastic service and really good phone. Would definitely use again.

Awesome experience, went beyond my expectations. Delivered on time and phone was top quality. Will use again.

This is the third iPhone 13 I have bought for my family over a couple of months and they are just great, like new. Highly recommended and worthy of 5 stars.

Great price and delivered within 2 days. Selected a ‘very good’ condition and impressed with how good it is

The product was completely as described, well packaged and delivered the following day. No technical issues and great appearance.

Very good website. Quick response to my questions

Better than expected

I got an iPhone 13 and it's just alright. Everything internally is excellent, it just comes with scratches and dots on the sides.

This is the second time I've bought from The Big Phone Store and they've been great both times! Both times, the previous phone had finally died and I needed a new one quickly! Delivery is always quick, prices are great, and the quality is really good. Very trustworthy

Great service, packaging arrived within a couple of days and money paid out very quickly. They paid the quoted amount which was a good bit higher than other sites. Would recommend.

Super helpful pre order service - thank you. I have bought 3 phones now from this company and great every time. I would only use this company for refurbished phones.

The phone was delivered very speedily and quality was as described.

Was sceptical about getting a refurbished iPhone but, the phone we order was in perfect condition. My daughter loves her new phone.

I needed a replace phone for my daughters which got damaged. My wife said she had bought her phone from thebigphonestore and was very happy with it. They had the model I was after and in a really cool mint green (well 11 year old cool). I love the fact that a new battery was less than a tenner. Basically a new phone, it was also Great that I didn’t have to look around for a screen protector or decent case as that were options before checkout. I would highly recommend these guys if your after a reconditioned but excellent phone.

Excellent service. I've ordered a number of phones from this company, and they have all been promptly delivered and match their description (i.e., pristine condition). We are very happy.

First time purchasing a refurbished phone and I had a nightmare experience with another company so trying again had me even more anxious until I came across this company. A clear website with videos to explain what the condition actually means and advising first time refurbished buyers clearly what to aim for. My phone was priced so good it made me even more nervous but it arrived next day and I'm still thinking it looks brand new and it's been a week and works perfectly. I'll only buy from here moving forwards and I've told everyone else the same. Highly recommend this company to all.

Downside: Big Phone Store (BPS) took a pending payment on 16th August and actual payment on 18th. Both payments (£800 total i.e. £400x2) are still showing, so my teen daughter's account is now overdrawn and she can not access the "shadow" £400. This is a lot for anyone let alone a teenager. Bank (HSBC) said nothing they can do, contact BPS. BPS this morning said nothing they can do and they need to contact the payment merchant. I am waiting to hear back. These shadow payments clear naturally after a few days but should not exist in duplicate to an actual payment AT ALL as you can not access your own money as a result! (as the bank says well you have a payment due to come out). Plus side: Phone is great, swift delivery. Friendly helpful customer service (Sarah) on phone this morning.

This seems a phone in tiptop condition, only query that charging stalled at 76% last night. Bought for my wife and so will need to do the minimum (phone in and out, perhaps a few messages). We are absolute novices with the iphone, so a steep learning curve. The process of buying via this website was very smooth, and it turned up promptly.

The whole process was straightforward, and the price very competitive

Perfect phone, fast delivery. Very correct company. Thank you