4th Utility receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and friendliness of staff members like Adnan, Olu, and Kim. Customers appreciate the efficient handling of queries and the quick setup process, often noting that their issues are resolved promptly and with care. However, some complaints arise regarding the speed of service, as a few individuals mention delays in reaching customer support. Additionally, there are concerns about unethical practices during the joining stage, which have left some potential customers frustrated. Despite these criticisms, the overall sentiment remains positive, with the majority of consumers expressing satisfaction with the service provided.
A week ago
Tobi was very understanding and patient, guiding me through the process and achieving a positive outcome.
A week ago
OLU was very very helpful helping me set up my new router and helping me return. My old router went above and beyond what a friendly ADVISOR he is
When I could not connect my router to an I Pad, Olu was more than helpful and without any of the condescending tones I usually encounter from technical operatives when they realise I am computer illiterate. Once again RiseFibre and Olu have given a fantastic service, thankyou.
Adnam was super efficient on the phone at answering my queries. Didn't take too long on hold to get through to him and we got the answers we needed. Top job : )
Liam was very helpful and provided me with all the information I needed and answered all my questions for me
George Barun is a true gem. His work was consistently neat, precise, and of high quality. His dedication and effort are truly appreciated.
Adnan was very helpful!
Brian was amazing let me know when he was on is way. Turned up bang on time, completed all he needed to and explained everything. Was amazingly helpful!
Cole was exceptionally helpful today with setting up my broadband switch, succinct and explained everything well.
Mr olu help me with my issue with cgnat and provide me static up. He was so gentle and professional to solve my problem.
Great services as always Advisor was very kind💗❤️
Took a while to get through to a customer service rep, but Olu was extremely helpful in sorting my query.
Been on a 2-year contract and experienced multiple sudden broadband outages with no warning, often lasting 2–3 days at a time. These outages frequently happen over weekends, making it even harder to get support. Customer service is unclear and unhelpful, and complaint emails have gone completely unanswered. Very poor reliability and communication. I would not recommend this service.
Very helpful and friendly Cole completed everything in a short space of time and ensured I was happy with the package chosen.
Kay was very helpful with understanding the process of switching and broke down each process leaving no questions unanswered!
I have been in touch with Kay of 4th Utility. He thoroughly answered all my queries with patience and professional expertise. He was most helpful in guiding me to an informed decision about my broadband's household needs. Thanks, Kay!
Kay was lovely to speak too & gave me a great deal. She was reassuring & very helpful and accommodating to my needs.
Olu was extremely helpful, polite and friendly. Problem explained and resolved within 5 minutes. Thank you!
Knowledgeable and very helpful agent took me through some checks and identified the problem was with City Fiber, escalated the call to them and booked an engineer visit to the house for the same afternoon, engineer turned up as arranged and identified a minor installation fault, corrected it and restored our connection - very happy with the service
Chris Thorpe made the process as quick and straightforward as possible. Called me back as agreed, and was able to provide a good deal
John helped to answer all my questions and gave me great explanations. The sales and account setup was simple and completed in a few minutes.
Had my onboarding experience with Chris Thorpe. Simple, informative, and quickly processed. Thanks Chris!
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4th Utility is a UK-based provider of ultra-fast, full-fibre broadband services, designed to meet the growing connectivity demands of both residential and business customers. The company offers internet speeds of up to 2.3Gbps, ensuring reliable and efficient internet access for various online activities, including streaming, gaming, and remote work. Targeting individuals and organizations seeking high-performance broadband solutions, 4th Utility emphasizes customer satisfaction through prompt installation and support services. The company’s installation process is streamlined, with engineers trained to ensure a quick and tidy setup, contributing to a positive customer experience. By focusing on affordability and speed, 4th Utility aims to provide a future-proof broadband solution that caters to the needs of its diverse customer base.
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