4th Utility Reviews

I began the process of ordering broadband from this company and completed the online form, including entering my Direct Debit details. However, before the final stage, I was required to read and accept the Terms & Conditions in order to complete the order. After carefully reading the T&Cs, I was unhappy with the multiple price increases outlined (including several within the first year). As a result, I did not accept the T&Cs and did not complete the order, and I exited the website. Despite this, I later received a “no-reply” email confirming my order, which was very concerning given that I had not agreed to the terms or completed the checkout process. I contacted the company immediately via their WhatsApp support service to explain the situation. After sending my message, the conversation ended and I received no further response. I have emailed their sales team but have had no response. Due to this lack of communication and the fact that an order appeared to be processed without my agreement to the T&Cs, I cancelled the Direct Debit with my bank. I find this practice unethical and concerning, and it has completely undermined my trust in the company. I have tried re-sending emails to their sales team and still no response! I would urge others to read the Terms & Conditions carefully and monitor the checkout process closely.

Good Customer service from Kay

Amazing customer service. Glad to leave sky for 4th Utility.

I recently had some issues with my internet and I cannot thank Andre enough for his help. It’s rare to find customer support that is this efficient and genuinely friendly.

Adnan was very helpful, polite and conscientious.

Spoke to OLU regarding rescheduling booked installation .All have been sorted out swiftly and professionally . Thank you !

Engineer was great. Friendly and professional, no complaints

Great customer service. Andre my guy x

Adnan is a nice guy and answered every question I had and found the solution instantly

This company are hopeless. They charged me for a really pathetic service. No customer service, and failed to deliver their promises. I switched to Vodafone in October. 4th Utility asked me to send their router back. I did. But they still try to bill me every month despite it being cancelled! Worst company and service I have ever dealt with. Had not 1 issue with Vodafone, but months of downtime with 4th Utility. Avoid at all costs

Very helpful, couldn't get a nicer person on the phone. He tried ever way to solve my problem out. Happy customer

I was having network issues and completely lost on what to do Adnan was very helpful in resolving the issue and guiding me through it. Amazing service from 4th Utility

Had to call up to report wires been pulled out outside OLU helped me by sorting an engineer out thank you

Adnan was Lovely and respectful man , dealt with all my queries before the call ended and resolved all my issues. Top man !

Have spoken to one of the customer care representatives Adnan. He is very polite and warming person throughout the conversation.