The iT Store is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
Yes - it was a really helpful and informative meeting. No rush, explained options on the best things to choose. And al...
Absolutely fantastic service! The team provided excellent customer care—friendly, helpful, and welcoming from the moment...
Patient clever chap. Really helpful and not patronising to someone who knew nothing.
I got a lot of help with getting my emails back. I had been targeted by a scammer and my emails were blocked.
Brilliant support and totally saved us when the company Mac died. Neil and the team are excellent and highly recommend both their repair and support and their computer sales.
I had a problem with my iPad and went to the IT store in Canterbury. They were so helpful thank you so much for sorting my problem out.
Not being fully tech savvy myself, these guys were able to best guide me for my tech needs and assist in the repair and retrieval of data. I will definitely return to the I.T. Store.
really helpful advice. Listened to what I needed and offered a really good solution for a great price.
I had great service and advice and the assistants were knowledgeable and careful to explain to me what I needed to know.
IT Store solved usb port problem and tried their best to solve Touch Bar issue with a recon. keyboard, (which may happen in the future, saving me £400 compared to Apple). They will be first port of call if other problems crop up in the future.
I bought a reconditioned iPad. It’s been brilliant. Good as new. Fantastic value. More importantly for me as a totally incompetent IT nitwit in his 80s, I have always received friendly, expert advice whenever I have needed it, and I have never felt patronised. All the staff are terrific.
The IT Store answered the phone! I spoke to a real person, who was both polite and helpful. My work Apple Mac hard drive failed on the Thursday, I was able to take it in to them Friday afternoon, it was fixed Saturday and I picked it up on Monday, such a relief to find a local company that not only were there at the other end of a phone in my time of need, but responded so quickly meaning I only lost a few days of being able to work. Well done The IT Store in Canterbury!
The competence and costumer service is fantastic. I have occupied the owner of the IT Store for over an hour to sort out my iPads! He was very patient and helpful.
Requested that data was transferred from an old iPhone to replacement..all done successfully apart from inability to transfer my whatsapp account that seemed to baffle the two employees. Later that day my husband managed to do it by ‘sharing devices’ something the IT staff should have known!
A big thank you to The iT Store… First class service, got my iMac up and running in no time at all! Would highly recommend. Many Thanks
Restored my disabled I pad, excellent service and a very reasonable price, I would highly recommend these guys.
Superb purchasing experience. I happened to drop in to look at their stock and ended up purchasing a used iPad, the 5* review is down to the staff member ‘Taylor’ who made the whole process easy, straightforward and not at all pushy, his knowledge of the product and understanding of my requirements was excellent, he is a real asset to the business and I would highly recommend them.
They are very polite, They Helped me last year also suffer from Dyslexia, also it is very hard when you are a Bachelor of Arts to promote your work. I found them very informative and reliable. Jennifer Cardy BA Hons.
I had a nerve wracking experience over a scam, which started with a new printer installation. After my bank told me to change my password, I went to the IT store for help as previously I had always found them to be incredibly helpful. This time was even better; Ollie was reassuring, calm and professional. He cleaned my computer and got rid of programs which had been installed without my knowledge. He installed the printer correctly and checked all my systems. He was very supportive and non judgmental throughout. Truly 10 star experience- thank you Ollie!!
New battery for MacBook Air. Very quick 1 hr fix at a very reasonable price. Also took in at the same time, my wife’s Mac Book with a sticky space key, cleared the problem no charge. Great service.
my 17-year-old daughter went in for a phone check as her phone had stopped charging, they changed the battery. realized when she came home that her phone was still not charging so went into the Apple shop to get it checked we found out that the screws had been stripped, the back interior screen had been swapped for a cheap one, cable connecting the charger port to the battery has been cut, sealant had been stripped and swapped so phone is no longer waterproof. I HAVE PICTURE PROOF the phone was only 6 months old and had never been broken!!! phone has been left in such bad condition it is no longer fixable and only half a refund was given! staff had also lied and said they no longer had her apple battery as "it does not work after its out of the phone" which turned out to be in a box under his desk!
Dealt patiently with a very mature lady Helpful after sales service
Admirably swift and free clean of iPhone SE charger connection.
What a great service i had have recommended the shop to a lot of people very pleased with my purchases
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