Review summary

TestnGo Services has mixed reviews from customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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JB

Jonathan Bedford

1 out of 5 stars
Very feint indicator lines.

Very feint indicator lines.

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WD

Wendy Dickinson

1 out of 5 stars
Kit delivered too late

I ordered a covid test kit for my son. They undertook to post it on the day of the order. It wasn't posted until two days later. This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery. Still trying unsuccessfully to get a refund.

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Tl

Tony leman

1 out of 5 stars
DO NOT USE

DO NOT USE! Daughter bought four kits for her family to use before their holiday. After reading the poor reviews she purchased another four kits from a different company. Lucky she did! All came back “faulty test”. So she used the other company which luckily showed all negative. Thank goodness! DO NOT USE THIS COMPANY!!! Very dodgy.

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P

PryG

4 out of 5 stars
Easy to order

Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be

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All reviews

1,000 total • Write a review

Showing 621 - 630 of 996 reviews
DL

Mail service failure

Unfortunately, even though Royal Mail had the parcel at 5am, they said, late in the day, that they had been unable to deliver and would deliver it - a day late - next day. Not the fault of TestnGo at all, just poor service by Royal Mail.

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PK

It took a lot longer than expected to…

It took a lot longer than expected to arrive

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C

Asked live chat before i purchased…

Asked live chat before i purchased tests these would be sufficent for fight to flu certifcates for to take the tests the day before due to fly on a sunday that these were wrong tests. Live chat was no help after sending the screenshot from message the sunday before from live chat. Leaving us with nowhere open on a sunday for tests and not being allowed to fly. This company has not replied to messages sent regarding this matter. Would buy from a pharmacy where guaranteed to buy correct tests.

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G

Great fast service.

Great fast service.

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NG

I ordered lateral flow tests and they…

I ordered lateral flow tests and they arrived as promised, 48 hours later. As I have COVID, it is great to have high quality test kits, which give me a clear indication that I am still positive for Coronavirus.

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S

Received within 48 hours as stated.

Received within 48 hours as stated.

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rs

Too close to departure

We had to wait a little longer than usual and the tests arrived the day we were leaving for our business trip, I was advised I could ring a flow flex test and that the order number would be honoured, but it was too last minute to start looking for tests.

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MM

Not a traveller

I chose test and go because it did not seem to be linked to travel and I could have it within two days so I was very annoyed when I found that it was held up by a travel form. The response to my complaint was immediate and satisfactory but if a customer wants a test for travel purposes they will say so,don’t assume it.

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a

Excellent

Prompt, efficient service.

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T

Easy

Easy to navigate site, and prompt delivery of test kits.

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