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Tesla has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Tesla has the worst customer service on earth . Their service department in Birmingham Alabama is the worst . Very low quality service and unresponsive and unreliable Also the Tesla dealership in Chattanooga Tennessee have the worst customer service and the worst Tesla advisors . Unhelpful, unprofessional, unresponsive and their cars have too many issues . They will NOT honor their warranty I regret buying a Tesla
Au départ, j'avais laissé une très mauvaise note concernant Tesla Saint-Priest, car mes réparations n'ont cessé d'être repoussées jusqu'à la fin de la garantie. Il y a, selon moi, un vrai problème de fond : de nombreux défauts ne sont tout simplement pas pris en charge par la garantie, ce qui est frustrant. Mais lors de mon passage le 16 juillet 2025, j’ai été pris en charge par Mandy, et je tiens à souligner son professionnalisme exceptionnel. Elle a vraiment été incroyable du début à la fin. Le mécanicien (dont je ne connais malheureusement pas le prénom) a également fait un excellent travail. En résumé, si la politique de Tesla mérite d’être repensée, leurs employés, eux, donnent le meilleur pour offrir un service de qualité. Et ça, c’est à saluer.
Ik rijd nu 2 jaar in een Model Y en ben echt heel tevreden. Het is een fantastische auto en ben alleen 1x bij een service center geweest voor een bandenrotatie, waarbij ik ook binnen no time weer buiten stond. Goede service en goede auto. Voorlopig geen ander merk voor mij.
Wir hatten vor wenigen Tagen einen unser 7 Teslas im Service Center Frankfurt. Wir wollten einen Kostenvoranschlag über die Mängel, die bei diesem Fahrzeug anstehen. Man hat dann eine "Diagnose" gemacht und uns mitgeteilt, das die Reparatur über 5K € kostet. Wir haben uns aus wirtschaftlichen Gründen entschlossen, das Fahrzeug ohne Reparatur zurückzuholen, weil Tesla uns den Wert dieses Fahrzeuges bei einer Inzahlungsnahme mit 6.5K € bewertet hatte. Daraufhin präsentierte Tesla uns eine Rechnung für die "Diagnose" von über 250 €. Das finden wir sehr ärgerlich! Dann kurze Zeit nach Abholung und Bezahlung ruft ein Tesla Mitarbeiter an und fordert uns auf eine gute Bewertung abzugeben! Das ist wirklich ein NoGo. Wir haben dann eine Bewertung (**) abgegeben und Grund unserer Unzufriedenheit beschrieben... 2 Tage später ruft uns dann das Servicecenter Frankfurt an, und beschwert sich darüber, das wir unsere Bewertung nicht so abgegeben haben, wie TESLA es sich wünscht! Dabei legte man uns nahe, das wir in Zukunft keines unsere 7 Fahrzeuge mehr nach Frankfurt zum Service bringen sollen, sondern uns ein anderes Service Center (z.B. Koblenz), in 100 km oder mehr entfernt, suchen sollen. Also droht man uns mit solchen Repressalien, wenn man Bewertungen nicht wunschgerecht für TESLA ausführt. Alles in allem bereuen wir mittlerweile unsere Teslakäufe sehr, denn gebrauchte TESLA Fahrzeuge sind nur extrem schwer zu verkaufen und der Service ist leider sehr schlecht (extrem lange Wartezeiten, sehr schlechte Komunikation (nur über Handychat) Rückrufe nur nach Aufforderung oder wegen Bewertungen, und hohe Preise. Wir betreiben unsere TESLA`S seit 2014 und werden uns von unserer Teslaflotte nun nach und nach trennen, obwohl wir in den ersten Jahren sehr zufrieden waren. Wir haben mittlerweile den ersten Mercedes EQS, und sind hier auf einem viel besseren Serviceniveau.
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Tesla delivery hub toulon impeccable, service, amabilité, efficacité au top. A l inverse des (du!) Delivery Advisor en distanciel... me prévenant la veille de la livraison que je ne pourrais pas toucher lee bonus ecologique! Il avait 1 MOIS pour anticiper.... Un hold up !
Date of experience: May 21, 2025
Catastrophique de pire en pire je suis totalement déçu par la marque je ne pourrais raconter tellement il y en a Honnêtement heureusement d’un côté que les chinois ont bien avancer et dépasser de loin tesla comme sa c’est vers eux que je vais me diriger
Date of experience: May 21, 2025
US
I had an unforgettable experience at the Tesla Sheffield store, where the team, led by the phenomenal Paige and her colleagues, went above and beyond by offering me an overnight test drive of the Tesla Model Y Launch Edition. Their professionalism and enthusiasm made the entire process seamless, showcasing the car’s brilliance in a way that left me truly impressed. Having tested other electric vehicles like the Volkswagen ID.4 and BMW iX, I can confidently say the Tesla Model Y is light-years ahead. Those competitors’ reliance on Apple CarPlay was a nightmare—laggy, unintuitive, and frustratingly unresponsive, with small screens that made app control a chore. Charging them was equally cumbersome, requiring multiple apps and lacking clear navigation for charging stops. In stark contrast, the Model Y’s massive, crystal-clear, lag-free touchscreen is a game-changer, offering seamless phone integration and an intuitive interface that’s a joy to use. Planning trips is effortless, with the navigation system clearly mapping out Supercharger stops, making charging fast and stress-free. After this drive, it’s clear that internal combustion engines are relics of the past—Tesla has redefined what driving can be. Compared to earlier Model Y versions, the Launch Edition’s suspension is a revelation, difference like night and day, while road noise is virtually eliminated, creating a serene cabin. The upgraded seats are exceptionally comfortable, and the ventilated front seats were a lifesaver on a sweltering 28-29°C day, keeping me cool and sweat-free. The reclining rear seats, paired with a dedicated touchscreen for passengers to control music, videos, and climate, add a luxurious touch that my family loved. With generous legroom for tall passengers and easy installation of a baby seat, the Model Y is a dream for families. The panoramic glass roof, infused with silver inserts to block UV rays and heat, kept the cabin comfortable and stunningly bright, even in blazing sun. The Model Y’s luggage compartment is a standout, far surpassing competitors like the Volkswagen ID. While the ID forced me to puzzle bags and adjust seats to fit them, the Model Y’s spacious trunk effortlessly swallowed four massive suitcases with zero hassle—packing was completely stress-free. The single stalk for turn signals is a thoughtful feature, especially for those not used to the button-based system I tried (and loved) in the new Model 3—though I opted for the Model Y’s family-friendly space. The ambient lighting, with infinite color options, creates a stylish, personalized vibe, and the audio system is phenomenal—crisp, immersive, and far superior to my old BMW 6 Series’ Harman Kardon setup. This test drive was nothing short of transformative. The Model Y’s blend of cutting-edge technology, unmatched comfort, and family-oriented practicality, combined with the UK’s unmissable 0% APR offer, sealed the deal for me to place an order. A heartfelt thank you to Paige and the Tesla Sheffield team for an exceptional experience—I’m beyond thrilled to join the Tesla family and can’t wait to hit the road in my Model Y!
Date of experience: May 18, 2025
US
BOUGHT 2 CARS IN 13 DAYS Certified, both damaged! The car I bought had clear signs of previous accident damage and poor repair work. The boot lid was badly misaligned with the rear lights, with uneven and inconsistent panel gaps on both sides. The tail lights didn’t line up correctly, and the rear panel edges were visibly stepped and uneven. Inside the boot, the bolts had tool marks showing they had been removed or adjusted, and the seam sealer and paint looked sloppy and rushed – definitely not factory work. There were obvious signs of overspray, rough paint texture, and dust trapped in the clear coat. One area even showed orange peel and bubbling. This car had clearly been involved in a rear-end collision and resprayed – none of which was disclosed. If I hadn’t checked panel lines, hinges, and paint properly, I would’ve been misled by the clean exterior. Buyers beware. Then got told I could return it and buy a different one, The sales advisor G told me there would be no mileage charge and I purchased a tesla £2000 more expensive. I was told that the area manager would call be and I have text also stating this! again no call, then G to email me charging me £600 for mileage. So it was just a lie clearly, I have the email! I also travelled from Glasgow to London to pick the car up costing £300, as soon as I was 30 miles away the cars warning lights where flashing and the suspention felt wrong! It was like being in the wild west, G told me that he wants the customers to have a great experience, well well if you are into experiences being Traumatizing this is the place to be!!! Take your money and tell you what you want to hear just to get anything sold! There is so much more I could write here but I am still wanting on my call back from the supervisor, that will never come. RN12**24*78 was the first number order! RN12***5860 is the new order number! Also put in a complaint, no complaint reference number, asked for the complaints procedure, nothing supplied, asked how to complain to the ombudsman and yet again nothing. YEEEHAAA !!!!! Don’t worry, I ordered a new one and picked it up 13 days later, aww hold on that was a shambles too. So after the first problems, George told me dartford is not like reading, reading is the first car above! The new car from dartford that I had ordered was well …….. going to get double checked and make sure there is no issue! Well after a flight and 2 trains and the double checks, they showed me the car in the dark! But when we took it outside the building! There it was, a smash on the side door on the side panel. This does not need to be disclosed apparently or spoke about because it does not affect the driving/handling of the car, it’s just the look of it! Just anyone looking at it from the passenger side. The glass, had a chip out the windscreen, scratches over the back two windows, scratches all over each door panel. It was dirty inside everywhere, stains on the chairs, not hoovered, dirt all along the panels inside and outside panels. But because it has a heated steering wheel that’s more important than the smash in the side or the cleaning. 2 cars 13 days apart, 3 years old 30,000 miles each car, BOTH WITH UNDISCLOSED DAMAGE but because this does not affect the drive then the damage on the car! Who give a toss about this. The damage is factored into the price apparently! Certified used crash cars! Perfect! Considering I was on the phone all week with them about the last car! They don’t check anything or they do and have no standards! Let’s be honest here they just want to sell the car to anyone and hope they don’t notice the damage! I have now spent £300/£400 on travel from Scotland to London twice and they are selling cars that have previous undisclosed damage! I have photos of everything I wish I could upload them. They are not refunding all my expenses, they are how ever giving me £100 back. Do not buy a used car from here, if you do, only do so if you want a certified previous crash test dummy! The body in both cars where all scratches! I understand now why people go to BMW, it’s about standards! Here there is just clearly none! None in reading and none in dartford. I offered to take the car if they took money off the car for me to get the damage fixed or for them to fix the damage, they said no! So they are going to sell it to someone else. Standards! They kept saying to me, everyone. We want you to have a good experience! It’s like their slogan! If you enjoy high blood pressure, traveling to pick up crash test dummy cars and being out of pocket! This is the experience for you! Make sure you get the cleaners from reading or dartford on your cars! Don’t forget the double and triple checks they do wink wink, I was wondering why they said they would send me photos of the car all week and never done it. Get your self down to Teslas Del Boys! Top notch cars wink wink!!
Date of experience: May 16, 2025
Service and mechanical quality sucks Impossible to get to talk to a technical person and car could be out for months if something needed from Tesla.
Date of experience: May 16, 2025
Super god oplevelse som altid med tesla service som sædvanligt.
Date of experience: May 16, 2025
US
Har haft 3 små reparationer på min 21 M3, en bagklaps aktuator der blev fikset hjemme af en Ranger og et sæde der klikkede lidt og en hjulsensor der meldte fejl, det blev fikset i Greve uden noget bøvl. Så gode erfaringer med servicen herfra.
Date of experience: May 16, 2025
Tesla er først og fremmest amerikansk og ejet af Trump-tilhængeren og mangemilliardæren Elon Musk. For lidt kontekst har CEOen af Tesla støttet Trump (som eliminerer inkludering og frihed) bare for penge. Musk har selv stået og lavet hvad der lignede et naz! -hilsen. Selve bilen er også noget billigt p!s som efter Trumps toldsatser har fuldstændig uacceptable priser i forhold til dets billige plastik interiør. Der findes langt bedre elbiler som også er af betroet firmaer.
Date of experience: May 16, 2025
I own two Teslas. Overall, the car is well engineered and handles very well. The issue is dealing with the millennials who work at Tesla. Most of them don't know squat about the cars. Getting where the car serviced is an ordeal, particularly with all the rules and regulations that are ridiculous. Too bad there are not privately owned shops that I can take the car to be serviced.
Date of experience: May 15, 2025
