Tesla
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Bought 2 cars in 13 days! Obviously damage on the first one. Both cars had evidence of crashes. Welcome to the Wild Wild West!
BOUGHT 2 CARS IN 13 DAYS Certified, both damaged! The car I bought had clear signs of previous accident damage and poor repair work. The boot lid was badly misaligned with the rear lights, with uneven and inconsistent panel gaps on both sides. The tail lights didn’t line up correctly, and the rear panel edges were visibly stepped and uneven. Inside the boot, the bolts had tool marks showing they had been removed or adjusted, and the seam sealer and paint looked sloppy and rushed – definitely not factory work. There were obvious signs of overspray, rough paint texture, and dust trapped in the clear coat. One area even showed orange peel and bubbling. This car had clearly been involved in a rear-end collision and resprayed – none of which was disclosed. If I hadn’t checked panel lines, hinges, and paint properly, I would’ve been misled by the clean exterior. Buyers beware. Then got told I could return it and buy a different one, The sales advisor G told me there would be no mileage charge and I purchased a tesla £2000 more expensive. I was told that the area manager would call be and I have text also stating this! again no call, then G to email me charging me £600 for mileage. So it was just a lie clearly, I have the email! I also travelled from Glasgow to London to pick the car up costing £300, as soon as I was 30 miles away the cars warning lights where flashing and the suspention felt wrong! It was like being in the wild west, G told me that he wants the customers to have a great experience, well well if you are into experiences being Traumatizing this is the place to be!!! Take your money and tell you what you want to hear just to get anything sold! There is so much more I could write here but I am still wanting on my call back from the supervisor, that will never come. RN12**24*78 was the first number order! RN12***5860 is the new order number! Also put in a complaint, no complaint reference number, asked for the complaints procedure, nothing supplied, asked how to complain to the ombudsman and yet again nothing. YEEEHAAA !!!!! Don’t worry, I ordered a new one and picked it up 13 days later, aww hold on that was a shambles too. So after the first problems, George told me dartford is not like reading, reading is the first car above! The new car from dartford that I had ordered was well …….. going to get double checked and make sure there is no issue! Well after a flight and 2 trains and the double checks, they showed me the car in the dark! But when we took it outside the building! There it was, a smash on the side door on the side panel. This does not need to be disclosed apparently or spoke about because it does not affect the driving/handling of the car, it’s just the look of it! Just anyone looking at it from the passenger side. The glass, had a chip out the windscreen, scratches over the back two windows, scratches all over each door panel. It was dirty inside everywhere, stains on the chairs, not hoovered, dirt all along the panels inside and outside panels. But because it has a heated steering wheel that’s more important than the smash in the side or the cleaning. 2 cars 13 days apart, 3 years old 30,000 miles each car, BOTH WITH UNDISCLOSED DAMAGE but because this does not affect the drive then the damage on the car! Who give a toss about this. The damage is factored into the price apparently! Certified used crash cars! Perfect! Considering I was on the phone all week with them about the last car! They don’t check anything or they do and have no standards! Let’s be honest here they just want to sell the car to anyone and hope they don’t notice the damage! I have now spent £300/£400 on travel from Scotland to London twice and they are selling cars that have previous undisclosed damage! I have photos of everything I wish I could upload them. They are not refunding all my expenses, they are how ever giving me £100 back. Do not buy a used car from here, if you do, only do so if you want a certified previous crash test dummy! The body in both cars where all scratches! I understand now why people go to BMW, it’s about standards! Here there is just clearly none! None in reading and none in dartford. I offered to take the car if they took money off the car for me to get the damage fixed or for them to fix the damage, they said no! So they are going to sell it to someone else. Standards! They kept saying to me, everyone. We want you to have a good experience! It’s like their slogan! If you enjoy high blood pressure, traveling to pick up crash test dummy cars and being out of pocket! This is the experience for you! Make sure you get the cleaners from reading or dartford on your cars! Don’t forget the double and triple checks they do wink wink, I was wondering why they said they would send me photos of the car all week and never done it. Get your self down to Teslas Del Boys! Top notch cars wink wink!!