9 months ago
Zero star!!! first time to order online. My package is already open!!!. Incomplete product missing item!!! wrong order-Not what I order
I cancelled this subscription approximately one year ago when I received email notification of this delivery I tried using the edit function but got the response order not found, I have photographic evidence for this.
Fantastic company! wonderful tea thats full of quality and flavour! Our favourite is Liquorice and peppermint! amazing! Thank you for being such a great company !!
Ordered from Australia for delivery in UK - great service with speedy delivery - thank you!
So very helpful and polite I couldn't have asked for more.
I loved Teapigs. Until I ordered 90 Happy and 21 of them were completely broken. No response from the company following my contacting them. Gutted because I won’t be ordering again. The odd bag is one thing but there’s clearly a quality control issue here…not to mention the lack of customer service.
This is my first order from teapigs. After experiencing my first taste in a London hotel, I asked the staff "where I can get my hands on this great tasting tea?" My order turned up today, right on schedule. However.... After taking advice from the waiter to try the chocolate flake tea, unfortunately i received Redbush. Just a little upset 😢
No delivery was attempted
Lovely tea as always. Well packaged and arrived in great time.
Thank you for giving such great customer service when I contacted you with a problem. You have exceeded my expectations and I will be back for more of your lovely teas.
This Earl Grey tea is simply the best. No powder, no oily residue, wonderful flavour. I drink it every single morning in life and couldn’t live without it now.
Love this tea. Got subscription. Emailed a good few days before latest subscription due to ship to say please don't send it, we still have loads. email ignored. I emailed again in response to their "nearly ready to ship" email. Ignored again. Emailed a 3rd time after it shipped to say we don't want it this time, no reply to that either. I've left them I think 4 or 5 phone messages now over a few weeks, all with my phone number. Nobody has called me. Whats happened tea pigs?!
Have not had customer service that good in a long time! Sophie was efficient and kind.
Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!
I have been drinking teapig peppermint tea for years. The quality and taste can not be beaten. I love the option of buying my teas in a larger bulk
This company refuses to comply with the GDPR and do not respond to data deletion requests. I will report the to the ICO and take legal actions to get my data forcefully deleted. UPDATED Thank you for replying to my review. The email address is active but for some reason the email didn't arrive. There's no reason for you to send a letter as I accept this review as confirmation. I will be checking my account again on the 10th to see if it's been deleted.
So pleased to be able to buy one of the great Joseph Joseph bottles again, have two smaller ones but lost cap to one - now I can use smaller one again and have larger one for travelling! Great service, prompt delivery and environmentally packaged :)
Love the tea, prices and company's good service.
Outstanding service!!!! I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.
Really easy website to follow. And a really tasty cuppa.
Excellent as always! Quick dispatch and delivery! Great range of teas, went for a mystery box and was not disappointed! Got so much for the money! Lovely free gifts too, added bonus! Excellent! Thanks teapigs!
Based on analysis of 77 reviews rated 1-2 stars for teapigs
“Fantastic tea let down by expensive delivery and long order completion - 7 days to seems crazy when there's plenty of...”
“I ordered some tea over 10 days ago - nothing received from them, and zero response from Teapigs to my questions on t...”
“I ordered some tea over 10 days ago - nothing received from them, and zero response from Teapigs to my questions on t...”
“You’ve assumed that I’ll pay for this next subscription when I told you not to this month (just yesterday by reply e...”
“Also, subscription not fulfilled due to no stock”
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teapigs is an online retailer specializing in high-quality teas, providing a wide selection of products to tea enthusiasts and casual drinkers alike. The company offers a variety of tea types, including herbal, green, and caffeine-free options, as well as unique blends designed to cater to different tastes and preferences. Customers can purchase individual teas or curated bundles through the easy-to-navigate website, which emphasizes both product quality and ethical sourcing. Targeting health-conscious consumers and tea lovers, teapigs is committed to sustainability and ethical practices, as evidenced by their participation in the Ethical Tea Partnership. They also engage with their community through informative content about tea and special promotions, encouraging customers to explore the diverse world of teas available online. With a focus on customer satisfaction, teapigs provides free UK delivery on orders over £25, making it convenient for customers to enjoy premium teas from the comfort of their homes.
Teapigs receives a mixed response from customers, with many praising the quality of the tea and the ease of ordering through their website. Reviewers often highlight the excellent taste and variety of the products, noting that Teapigs tea is a household favorite. However, a significant number of complaints focus on the delivery process, with customers expressing frustration over long wait times and missing items from their orders. Many report delays of over a week, with some orders taking up to 20 days to arrive, and a lack of communication from customer service exacerbates the issue. Additionally, several consumers find the shipping fees excessive, especially when compared to competitors offering faster delivery options. Overall, while the product quality is well-regarded, the delivery and customer service experiences leave much to be desired.
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