Tandem Bank Reviews

Gaz was absolutely unreal. I had a query with a payment on my VT and he told me to hold on 2 minutes and he came back with all of the information I needed and more. He helped me set up a monthly payment and was just overall an extremely nice bloke!! Highly highly recommend him. Gaz, if you’re reading this, you’re a credit to the company mate. Thank you so much for your help! You’ve made my weekend.

Great service on the call

I informed Tandem I wanted to take my car abroad, as required by the contract. Nowhere in the agreement does it state any restrictions, only that you must notify them. They asked for return tickets, full itinerary, guarded parking details, and comprehensive European insurance (which I paid for), plus other documents. I complied with everything, spending hundreds of pounds in the process. After three calls and constant chasing, they finally sent their decision to deny my request just 4 hours before departure, citing only “internal considerations.” No clear policy was shared, even when I asked about future travel rules. Because of their last-minute decision, I lost over £1,300 (tickets, extra insurance, pet passport, pet care, new flight tickets) and had to buy emergency flights for the family to avoid ruining my trip. This experience was stressful, costly, and completely avoidable. No transparency, no accountability. Extremely disappointed.

All questions answered Polite, efficient member of staff.

I strongly advise anyone considering finance with this company to look elsewhere. My experience has been nothing short of a nightmare. The car I financed developed a major fault immediately after purchase, yet the company washed their hands of any responsibility. Complaints Manager was shocking! If you want a finance company that takes your money and then ignores you when things go wrong, this is the one. Otherwise, steer clear.

We spoke with Luke today who was totally professional. He listened to our problem attentively, didn’t rush us and treated us with utmost respect. If only all customer service experiences were like this!! Thank you Luke

Great at giving extortionate rates with the hope to stay safe with early repaiment. The moment early repaiments start they start charging hidden fees and start complaint procedures to delay the process. Online early repaiments don't seem to work...not a win/win deal as adertised

The customer service is great, calm, kind and polite. Mr Jay is always ready to help, even one step forward! He breaks everything down, with patience and quickly addresses all the information required regarding my accounts. When even iv spoken to him, he's always very detailed, prompt and very helpful. Thank you Jay and Tandem

Tandem have been my husbands rock! My husband recently purchased a vehicle that was beyond repair within 3 months of ownership this was a very stressful and expensive time. They looked after him and he has had everything claimed back from the independent dealership in a timely fashion! Thankyou so much Tandem you really have excelled and your customer service is second to none! Highly recommend, a company you can trust!

Avoid due to terrible customer service

Phoned to change my DD from one to another account. Gareth talked me through the process and what I needed to do. Fantastic support I spoken with them 3 times in the last month. Every time great customer service. The most negative feedback is noting to do with them. They do the finance not selling the products. I bought solar panels and if I have any issues I am going to the solar company, not Tandem.

Phoned to change my DD date from the end of the month to the start of the month. Luke talked me through the process and what I needed to do. Fantastic support

Luke was super helpful, thank you!

Excellent person who dealt with my questions expertly . I sorted all out that I needed to do

There was technical error on my account which was stressful and left me in panic, but thanks to Rhys he swiftly dealt with the matter very reassuring. Honestly this is my first time dealing with tandem and so far I'm happy. If you any problems Highly recommend Rhys very professional and friendly. Thankyou again. 5*

Hi everyone tandem is the best and very helpful the service is best which they provide many thanks to Rhys and the team.

I have been with this bank for a number of years and would have said they were a great modern bank and I actively recommended them to lots of people. Until I had to contact them. I recently moved house, every other bank this was extremely easy to change. Tandem, you need to phone them between the hours of 9-5 weekdays, not exactly the modern bank I had thought it was. Since this is impossible for me to do due to work I asked for this to be escalated to a complaint. Tandem offered me the option for the complaint correspondence to go to my home address... You know, the one I don't live at but cannot change with them. They sent this email after 5pm so if someone could stay late to email me they could have rang me to change my address. The conclusion of the complaint is that I need to contact them between 9-5 on a weekday, no discussion of a work around, the complaint was not addressed at all. They tell me this is to keep my account secure. Sending my personal details to the wrong address is obviously not a concern though. From this experience I've got the impression that there's just a few people working from home 9-5 who can't possibly work a little later to keep an account secure. They obviously do not have the security systems or number of personnel of the mainstream banks and seem inexperienced in handling customer service issues or complaints. And I really thought an online bank would be modern and not have outdated security systems or contact hours.

Been using Tandem Bank for over a year and couldn’t be happier with them. Customer service team are amazing and their App is straight forward to use. Thank you Tandem Bank.

I purchased a car and arranged finance through this company, but had issues with the vehicle from day one. Instead of helping, they made it clear the problem was now mine to deal with. The support has been non-existent through my —no one even bothered to call and discuss my complaint. My case handler, Tom, was confusing and unclear throughout, which only added to my frustration. I hope others don’t have to deal with him. Overall, I would not recommend this company to anyone.