Over a year ago
Brilliant service , always arrives quickly and stocks fairtrade and plastic free black tea. Infusions are great too.
Over a year ago
We love Suki tea. Been drinking it ever since visiting Belfast in 2019. Great product and friendly service. If you drink loose leaf tea you will know these things cannot be rushed, so do not judge Su... See more
Have to give my compliments to their dark tea with chocolate. Best tea I've ever had. It's easy to buy in UK, but shipping to Denmark is a bit hairy but definitely worth the wait.
amazing tea, amazing service Gunpowder green tea is the best
Ordered an advent calendar from Suki Tea for my daughter, they managed to take my money immediately the order was placed however three weeks after placing the order which was on 3 - 5 day delivery nothing has been received. I complained to the company after a fortnight and was promised it would be "with me shortly" however a week later nothing has been forthcoming.
Based on analysis of 11 reviews rated 1-2 stars for Suki Tea
“The tea on offer is absolutely amazing the best around and price wise it's not all to bad either but unfortunately th...”
“The tea on offer is absolutely amazing the best around and price wise it's not all to bad either but unfortunately th...”
“I have only purchased twice from Suki tea once in 2020”
“But customer service for subscription has gone right down the toilet, completely will not respond to Email or phone,...”
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Suki Tea is a company based in Lisburn that specializes in the ethical sourcing and blending of high-quality loose leaf teas, herbal infusions, and fruit blends from around the globe. Committed to sustainability, Suki Tea offers a range of plastic-free packaging options, ensuring that their products are environmentally friendly. The company provides a diverse selection of teas that cater to various tastes and preferences, making it suitable for tea enthusiasts as well as casual drinkers. The target market for Suki Tea includes consumers who prioritize premium quality and ethical practices in their beverage choices. Customers can explore an innovative variety of teas, along with related products such as teapots, infusers, and accessories, all designed to enhance the tea-drinking experience. Through their website, suki-tea.com, Suki Tea aims to connect with individuals who value both taste and sustainability in their tea consumption.
Suki Tea receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional quality of the teas, describing them as "amazing" and noting the impressive range available, including fairtrade and plastic-free options. Delivery speed, however, is a significant concern, with numerous complaints about orders arriving late or not at all. Customers express frustration over poor customer service, citing unresponsive communication and issues with order fulfillment. While some appreciate the friendly service and quick delivery on occasion, others report feeling ignored when problems arise. Overall, Suki Tea's product quality shines, but the service and delivery experience leave much to be desired. The sentiment is mixed, reflecting both admiration for the tea and disappointment in the service.
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