Review summary

Start Fitness is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service.

Based on reviews, created with AI

See what reviewers are saying

M
Excellent service

Excellent service, great prices and fast delivery, would highly recommend

Easy and fast process and awesome…

Easy and fast process and awesome delivery time

JY
Product as described

Product as described, prompt delivery

R
Good standard of service

From placing my order to receipt of goods, everything went smoothly. I'm satisfied with my purchase.

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All reviews

100 total • Write a review

Showing 71 - 80 of 96 reviews
KS
5 out of 5 stars

Fantastic top quality

Fantastic top quality running shoes for nearly half the price. Delivered very quickly in great packaging 10/10. I’ve used start fitness many times before and I will keep on using them. Very reliable and one of the very best around.

Date of experience: June 10, 2025

K
5 out of 5 stars

Highly Recommend

The trainers were delivered promptly with free socks! Unfortunately the wrong size so sent back the same day and new pair ordered. Was kept up to date and new trainers arrived in less than a week and these I kept!

Date of experience: June 10, 2025

MN
5 out of 5 stars

Great customer service

Great customer service, quick delivery. My shoes arrived with gifted pair of socks, all well packed. I had to return the shoes as were too small and return process was very swift as well. Overall received a great service.

Date of experience: June 10, 2025

MJ
5 out of 5 stars

Brooks trainers.

Bought 2 pairs of trainers for my wife and I. Both pairs had large discounts . Very pleased with the cost and service. The only slight moan is that the free pair of socks that came with my size 10.5 trainers were for feet size 5-8.

Date of experience: June 9, 2025

J
4 out of 5 stars

I returned last Monday and you received…

I returned last Monday and you received them Wednesday I need a bigger size so waiting for acknowledgement then my bigger size to be delivered

Date of experience: June 9, 2025

SW
5 out of 5 stars

Excellent customer service

Excellent customer service, speedy efficient and thorough

Date of experience: June 9, 2025

JW
5 out of 5 stars

Great service

Great service, fast delivery, good price

Date of experience: June 9, 2025

MM
5 out of 5 stars

Fast delivery

Fast delivery. Cheapest price highly recommend plus a pair of running socks as a gift.

Date of experience: June 8, 2025

C
5 out of 5 stars

Excellent service from Start to fitness…

Excellent service from Start to fitness (pun intended) Excellent service, my order arrived next day and although I needed to change for a different size (correct size sent just too big) The returns process was quick and easy and I re-ordered the half size down which arrived next day. Would definitely recommend and shop around start fitness again.

Date of experience: June 8, 2025

MF
1 out of 5 stars

Poor customer service

Poor customer service. Ordered a £500 item and paid extra for next day delivery. Instead of applying common sense and posting for Saturday delivery (next day and same cost) this company have posted for delivery in 3 days time, which was a reduced cost option. I have therefore been charged for a premium delivery service which they shouldn’t have listed if this couldn’t have actually been fulfilled. Asked for a refund of the extra postage but have been met with the excuse of, our system is automatic, yes it automatically offers services which you have now confirmed impossible to fulfil. Refund of additional postage refused and this company will not get my business again. Buy elsewhere from a company who advertises a service which they can actually complete.

Date of experience: June 8, 2025

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