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Good standard of service
From placing my order to receipt of goods, everything went smoothly. I'm satisfied with my purchase.
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From placing my order to receipt of goods, everything went smoothly. I'm satisfied with my purchase.
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Opened a new account after being promised I would receive paper statements. Went to the trouble of putting 10k into account. Waited for paper statements. Waited and waited. Went into bank to chase up as a month had passed. Told I'd get one soon. Waited and waited. After almost 2 months I chased up in branch and was told " we are an environmentally friendly bank so don't send out paper statements." So they mis-sold me an account. So I closed it and put my money elsewhere because I don't like being lied to. Made a complaint and received the most flaccid response. Then when I received my closing paperwork, they'd somehow credited my account with about 40k. How do mistakes like this happen? So I made another complaint to which they failed to respond. I literally had to made a subject access request under GDPR to get a copy of the response they never sent. What insanity, I'm exhausted and achieved absolutely sweet Fanny Adams.